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    Foggy octangular around the edges of display

    Scheduled Pinned Locked Moved Suunto 9
    suunto 9 barodisplayfogfoggyrepaircompenastion
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    • Ernest StaričE Offline
      Ernest Starič
      last edited by

      I have Sunnto 9 Baro for 4 years now and I love it. Until now I had only one malfunction (the baro sensor failed) and was fixed under warranty. Now I noticed a foggy octangular around the edges of the display (see the picture). I noticed this a few months ago, waited for some time, and then went to a repair shop. I thought it was moisture, but the Suunto repair shop claims it is due to extreme heat changes which influence on glue in the watch. For example: if the watch would be in the hot sun (or sauna) and then go with it into the cold water. The repair shop claims it is normal and it doesn’t influence the watch’s behaviour in terms of accuracy.
      The declared temperature range of Suunto 9 Baro is between +55°C and also -20°C. I’m sure I used a watch in line with the specifications. I’m wearing it all the time (day and night) on hand, so I’m sure the temperature didn’t exceed 55°C and also not below -20°C, although I’m wearing it in rough conditions running in the hot summer and ski touring in different rough conditions in the winter.
      Good to know, This is just a cosmetic issue, but I think this is a hidden issue or construction failure.
      That kind of thing can happen also to the best ones, I have no problem with that but should be fixed on Suunto’s expenses. If Sunnto doesn’t want to fix it, then it should at least offer some kind of discount for a new item or anything else…
      Does anyone have any experience with this? Did anyone get some kind of fix or compensation from Suunto for this kind of issue?
      This post is meant to check if any of Suunto’s users have a better experience with the Suunto repair shop in terms of admitting issues and offering any deal of repair/discount/anything else.
      I hope this will read someone from Suunto and propose some kind of solution.
      55dac321-ceb6-4562-bae1-baad8e3ddce5-image.png

      sartoricS GiPFELKiNDG J 3 Replies Last reply Reply Quote 0
      • sartoricS Offline
        sartoric Moderator @Ernest Starič
        last edited by

        @Ernest-Starič said in Foggy octangular around the edges of display:

        I hope this will read someone from Suunto and propose some kind of solution.

        You should contact Support to be sure to reach Suunto.
        Did you already try ?

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        Ernest StaričE 1 Reply Last reply Reply Quote 1
        • EgikaE Offline
          Egika Platinum Member
          last edited by

          What sartoric said. Reach out to the Suunto suuport directly.
          Condensation can happen, but should go away if the watch is back at normal temperature.

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - TI Canary - Titanium Courtney

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          • Ernest StaričE Offline
            Ernest Starič
            last edited by

            I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

            1 Reply Last reply Reply Quote 0
            • Ernest StaričE Offline
              Ernest Starič @sartoric
              last edited by

              @sartoric I have been at authrised Suunto repair shop and get their answer as in the initial post. Do you have any contact for online Suunto support/?

              sartoricS 1 Reply Last reply Reply Quote 0
              • sartoricS Offline
                sartoric Moderator @Ernest Starič
                last edited by

                @Ernest-Starič
                Go to the contact page on website and you should see the chat icon, or you can open it from the app

                Schermata 2023-08-29 alle 16.31.26.png

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                Ernest StaričE 1 Reply Last reply Reply Quote 2
                • Ernest StaričE Offline
                  Ernest Starič @sartoric
                  last edited by Ernest Starič

                  @sartoric Hi, I contacted them as you suggested. They requested to send it to Suunto directly for an inspection. This will take up to 21 working days?!? Does anyone have any experience with how fast they are and if they approve any “hidden issue or construction failure” and compensate it?

                  GiPFELKiNDG EgikaE 2 Replies Last reply Reply Quote 0
                  • GiPFELKiNDG Online
                    GiPFELKiND Silver Members @Ernest Starič
                    last edited by

                    @Ernest-Starič hey I had to wait 2 times for my watch to repair more than 1 month 🤮 looks like suunto has so much repair cases since the new vertical comes on the market.

                    If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                    1 Reply Last reply Reply Quote -2
                    • GiPFELKiNDG Online
                      GiPFELKiND Silver Members @Ernest Starič
                      last edited by

                      @Ernest-Starič looks like an construction failure. Never seen this before! Sent it to suunto finland! Hope they can help you in the right way!

                      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                      1 Reply Last reply Reply Quote 0
                      • EgikaE Offline
                        Egika Platinum Member @Ernest Starič
                        last edited by

                        @Ernest-Starič I have had 3 Suunto support cases since 2009. All were picked up by DHL Express at my doorstep, arivved within the following day at Suunto, were inspected withing 3 working days and returned or replaced with a DHL Express delivery. So my experience has been very good and all happened within a week or so.

                        Without knowing the outcome, from my personal experience, I would guess that Suunto will replace your watch.

                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                        Race S All Black - TI Canary - Titanium Courtney

                        Ernest StaričE 1 Reply Last reply Reply Quote 0
                        • Ernest StaričE Offline
                          Ernest Starič @Egika
                          last edited by

                          @Egika Thanks, Ediga and everyone. I’ll send it to repair and report about the outcome.

                          Ernest StaričE 1 Reply Last reply Reply Quote 0
                          • Ernest StaričE Offline
                            Ernest Starič @Ernest Starič
                            last edited by

                            Hmm, I have created an online service request. The system has chosen the same repair shop I already showed my watch to, so it seems I cannot send it to Finland. I also checked with Suunto online support, but they requested I send it to the repair shop selected by the system. Any advice on how to send it to Finland?

                            GiPFELKiNDG Mouse CruiserM 2 Replies Last reply Reply Quote 0
                            • GiPFELKiNDG Online
                              GiPFELKiND Silver Members @Ernest Starič
                              last edited by

                              @Ernest-Starič i would try a Second service requests. I had this too two times, first watch was going to HSH Sports in Prague, second service requests goes to Finnland… If you dont sent the watch to repair the first service requests will deleted after 30 days. So try to start another requests

                              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                              1 Reply Last reply Reply Quote 0
                              • Mouse CruiserM Offline
                                Mouse Cruiser Bronze Member @Ernest Starič
                                last edited by

                                @Ernest-Starič I am almost certain that the repair shop will send the watch to Finland, at least in my case it was like that.

                                Suunto Vertical
                                Suunto 9 Baro
                                Suunto Spartan
                                Suunto Ambit3 peak

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                                • quattrojamesQ Offline
                                  quattrojames
                                  last edited by

                                  I received notification this morning that my S7 has just been sent back from Finland after repair, exactly 30 days after they received it.

                                  I know of someone who sent theirs to Czechia (Prague?) and had it back within 7 days!

                                  Suunto Race
                                  Pixel 6 pro

                                  zadowZ 1 Reply Last reply Reply Quote 0
                                  • zadowZ Offline
                                    zadow @quattrojames
                                    last edited by zadow

                                    @quattrojames I am from Prague and have been at the Suunto service here in Prague many times. This is an authorized service centre and I have to say that my experience with them is more than positive. I have a looong Suunto history and they were always very helpful. My very last experience is just from the beginning of this year, when my S9B broke completely. Exactly after 2 years and 2 months. By some strange coincident, my watch got flooded when I was swimming in the pool. So, I went to the Suunto CZ. I was told that the watch is out of warranty. Anyway they gave me a completely new watch and even offered to transfer my customization to new watch (I had to pay small ammount for the customization transfer), which were the buttons and my IronMan titanium bezel. All good and I am happy user/owner.

                                    Suunto S9 Baro Titanium, Ironman l.e.
                                    Suunto Smart Sensor
                                    Wahoo Tickr FIT
                                    Hammerhead Karoo 2

                                    Swim Ride Run Rest Repeat

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                                    • GiPFELKiNDG GiPFELKiND referenced this topic on
                                    • J Offline
                                      jeromep @Ernest Starič
                                      last edited by

                                      @Ernest-Starič hello I have the same problem since the last week and I did not have extreme temperature. I will contact the suunto support by chat the next days.

                                      J 1 Reply Last reply Reply Quote 1
                                      • J Offline
                                        jeromep @jeromep
                                        last edited by

                                        Very poor support… I contact them for the first time. It is by chat. It is like to talk to a bot. The only proposition I have it to send the watch to the repair center and I will know the cost to repair it with my money because I have the watch since more than 2 years (less than 3). It is not possible to know the reparation cost before to send the watch and if the cost is to high for me so I have to pay the shipments (41 euros) for nothing.

                                        It is a watch which cost 700 euros. The quality is very bad for this cost. When I see the Vertical which cost 800 euros with this bad experience I know that I will never buy it. This is my last Suunto watch 😉 The quality and support does not follow the cost of the product.

                                        Sad 😞

                                        freeheelerF 1 Reply Last reply Reply Quote 1
                                        • freeheelerF Offline
                                          freeheeler @jeromep
                                          last edited by

                                          @jeromep
                                          no need to make redundant posts, @sartoric will lock them eventually 😉

                                          living sideways

                                          J 1 Reply Last reply Reply Quote 0
                                          • J Offline
                                            jeromep @freeheeler
                                            last edited by

                                            @freeheeler ok so delete it if you can. I can not.

                                            Ernest StaričE 1 Reply Last reply Reply Quote 1
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