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One weekend and several bugs as well as missing features with the Race - I am sad

Scheduled Pinned Locked Moved Suunto Race
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  • B Offline
    babychai Silver Members @Frank Stefan
    last edited by babychai 30 Nov 2023, 15:10

    @Frank-Stefan said in One weekend and several bugs as well as missing features with the Race - I am sad:

    If i were a programmer and have programmed this function and i see, how emoticons are replaced with squares, i personally would ask myselve “is this really ready to be made public ?”. I would say: “no”, because it´s running, but it´not good.

    you can’t mix programmer mindset with the businessman mindset. if you’re businessman i think you will think differently.
    Suunto don’t need to wait their product to become perfect before sell it to the public. Suunto need to earn money to survive. they can sell it to the public first and then improve/add new feature later. some/many people will still buy it while waiting for the improvement coming, so why not sell first to make profit and improve cash flow?
    while waiting for the improvement/new features we still able to enjoying our adventures with our Suunto sport watch.

    Suunto Vertical Black Ruby (S/S)
    S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
    Suunto 9 Peak All Black
    Suunto Spartan Trainer Wrist HR (Black)

    F O 2 Replies Last reply 1 Dec 2023, 06:08 Reply Quote 2
    • F Offline
      Frank Stefan Bronze Member @babychai
      last edited by 1 Dec 2023, 06:08

      @babychai Sure i understand your point. This “could” be a way to go for Suunto, but in this case it would be nice as a customer to have a roadmap, what Suunto has planned for the future of the firmware. I think this would stop a lot of discussions. The main point always (not only Suunto) for the customer is: Will it be implemented ? Will it be fixed ?
      So as an result i think a lot of potential customers send the watches back because this lack of information.
      If you purchase the watch and you know, they are aware of this problem or will implement this xyz function then maybe you will say: The watch is fine and worth the wait for the fix/upgrade.

      T 1 Reply Last reply 1 Dec 2023, 06:50 Reply Quote 2
      • T Offline
        tiago Bronze Member @Frank Stefan
        last edited by 1 Dec 2023, 06:50

        @Frank-Stefan Polar did that with the first vantage V. And V3 seems the same,like another beta firmware at launch but this time without time frame for future updates. We should buy a watch for what is capable to deliver to customers at the launch,not for what is possible to have in a couple of months. When the products are launched in a rush, normally don’t work to well.

        1 Reply Last reply Reply Quote 3
        • O Offline
          Olaf Gottschalk Bronze Member @babychai
          last edited by 2 Dec 2023, 09:04

          @babychai my 5 cents to that as a professional programmer: if managers would care more about well educated programmers in their team, lots of things would not reach end users and it would not take longer.

          Well trained devs are happy devs and can create bug free software in the same time as others create new bugs… 😉

          As Uncle Bob said: there are companies out there killed by bad software.

          B 1 Reply Last reply 2 Dec 2023, 09:30 Reply Quote 1
          • B Offline
            babychai Silver Members @Olaf Gottschalk
            last edited by 2 Dec 2023, 09:30

            @Olaf-Gottschalk I’m not talking about bugs. i agree Suunto should not release it to the market IF they are aware those bugs and still advertise those features to the market. In my country i saw few Suunto ambassador are very hardworking do testing with the watch. i believe Suunto want to make sure their watch are bugs free before sell it to the public.

            I’m talking about some features need improvement but maybe not very material. Those improvement Suunto can do it later according to their priority and sell it to the public first. E.g. emoji missing in notification.

            Suunto Vertical Black Ruby (S/S)
            S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
            Suunto 9 Peak All Black
            Suunto Spartan Trainer Wrist HR (Black)

            O 1 Reply Last reply 2 Dec 2023, 09:33 Reply Quote 1
            • O Offline
              Olaf Gottschalk Bronze Member @babychai
              last edited by 2 Dec 2023, 09:33

              @babychai absolutely with you, features need priorities. Maybe the missing emojis makes me sad because I had the exact same issue 7 years ago with Polar’s first Vantage - they added the missing emojis after one year.

              I would have never guessed this is still an issue anywhere… 🫣

              1 Reply Last reply Reply Quote 2
              • Z zhang965 referenced this topic on 11 Jan 2024, 16:23
              • M Offline
                Minak43
                last edited by 18 Jan 2024, 10:59

                Absolutely, I couldn’t agree more! Investing in well-educated and well-trained programmers can make a significant difference in the quality and efficiency of software development.

                A team of happy and skilled developers is more likely to produce bug-free software and deliver projects on time.

                As a professional programmer, I’ve found that when managers prioritize the expertise and education of their team members, the overall development process becomes smoother.

                This approach not only reduces the likelihood of bugs reaching end-users but also fosters a positive work environment. It aligns with the wisdom of Uncle Bob, highlighting the impact of bad software on businesses.

                In a similar vein, I recently encountered a great example of a well-crafted webtoon site. By ensuring a solid foundation and quality development practices, It provides a seamless and enjoyable experience for users.

                This serves as a practical illustration of how prioritizing skilled developers and effective management can lead to successful outcomes in the software industry. Cheers to bug-free and efficient coding! 😉

                1 Reply Last reply Reply Quote 2
                • L Offline
                  luizlobo
                  last edited by 12 Feb 2024, 14:31

                  I bought race suunto for the HVR and sleep control.
                  I had many old suunto models back in the past and moved to Garmin.
                  I read DC Rainmaker review and decided to buy the Race.

                  Unfortunately to my surprise, the HVR and Sleep are lousy, just totally inaccurate in my case.

                  And the Pod sensor feature seams to be created by nom sportive person.
                  Any serious athlete needs many pods per type. One pod per type is a joke. almost unusable.

                  I am trying to make the HRV and sleep to work. Otherwise I will have to go back to Garmin…

                  Sad from a great brand that in the past was associated with adventure and sports.

                  B D 2 Replies Last reply 12 Feb 2024, 18:12 Reply Quote 1
                  • B Online
                    BrunoH Gold Members @luizlobo
                    last edited by 12 Feb 2024, 18:12

                    @luizlobo said in One weekend and several bugs as well as missing features with the Race - I am sad:

                    Unfortunately to my surprise, the HVR and Sleep are lousy

                    The sleep was lousy for me too until I moved the watch to another wrist; after that it has been pretty much spot on. I take it as a sign that people, veins and skins are different. Many people here in the forum have said the same thing. Physiology among us differs!

                    Compasses: M-311, A-10, SK-7
                    Diving: Finnlight Navy 90, Vyper
                    Sports: Metron, S7, S9B and Vertical

                    1 Reply Last reply Reply Quote 1
                    • D Offline
                      David l @luizlobo
                      last edited by 12 Feb 2024, 19:05

                      @luizlobo said in One weekend and several bugs as well as missing features with the Race - I am sad:

                      I bought race suunto for the HVR and sleep control.
                      I had many old suunto models back in the past and moved to Garmin.
                      I read DC Rainmaker review and decided to buy the Race.

                      Unfortunately to my surprise, the HVR and Sleep are lousy, just totally inaccurate in my case.

                      And the Pod sensor feature seams to be created by nom sportive person.
                      Any serious athlete needs many pods per type. One pod per type is a joke. almost unusable.

                      I am trying to make the HRV and sleep to work. Otherwise I will have to go back to Garmin…

                      Sad from a great brand that in the past was associated with adventure and sports.

                      From an amateur athlete - what are pods? Seriously, if you rely on kit that much, you’re not likely to be a serious athlete, just a MAMIL with all the gear and no idea…………

                      A 1 Reply Last reply 12 Feb 2024, 19:21 Reply Quote 1
                      • A Offline
                        Audaxjoe @David l
                        last edited by 12 Feb 2024, 19:21

                        @David-l that is a bit harsh! Pod for bike, so a cadence sensor for example.
                        If you have two bikes, say one indoor trainer in the winter and one you ride outdoors you can’t have two cadence sensors.
                        I’m a big Suunto fan, came from Garmin, and this doesn’t affect me as I only use a speed/cadence sensor indoors but can see how limited it could be.

                        Suunto Vertical
                        Suunto 9 BARO
                        Garmin Fenix 3, 5
                        Suunto Vector

                        D seanvkS 2 Replies Last reply 12 Feb 2024, 19:30 Reply Quote 7
                        • D Offline
                          David l @Audaxjoe
                          last edited by 12 Feb 2024, 19:30

                          @Audaxjoe said in One weekend and several bugs as well as missing features with the Race - I am sad:

                          @David-l that is a bit harsh! Pod for bike, so a cadence sensor for example.
                          If you have two bikes, say one indoor trainer in the winter and one you ride outdoors you can’t have two cadence sensors.
                          I’m a big Suunto fan, came from Garmin, and this doesn’t affect me as I only use a speed/cadence sensor indoors but can see how limited it could be.

                          Apologies, it was more a tongue in cheek comment.

                          1 Reply Last reply Reply Quote 2
                          • seanvkS Offline
                            seanvk @Audaxjoe
                            last edited by seanvk 2 Dec 2024, 22:24 12 Feb 2024, 22:24

                            @Audaxjoe Agree, this would be a big quality of life update to support multiple sensors of the same type - like Coros, Garmin, and even Polar.

                            Suunto Race Titanium
                            Suunto Vertical Titanium
                            Suunto 9 Peak Pro Forest Green
                            Suunto 9 Peak Moss Gray

                            A 1 Reply Last reply 13 Feb 2024, 14:01 Reply Quote 2
                            • A Offline
                              Audaxjoe @seanvk
                              last edited by 13 Feb 2024, 14:01

                              @seanvk said in One weekend and several bugs as well as missing features with the Race - I am sad:

                              @Audaxjoe Agree, this would be a big quality of life update to support multiple sensors of the same type - like Coros, Garmin, and even Polar.

                              Yes, after I wrote the above I was thinking I am lucky on the indoor bike set up on a turbo trainer that my cadence and speed sensor are combined. Otherwise even one bike would be one sensor too many 🤷🏻‍♂️

                              Suunto Vertical
                              Suunto 9 BARO
                              Garmin Fenix 3, 5
                              Suunto Vector

                              1 Reply Last reply Reply Quote 0
                              • K Offline
                                karmazynowycukiereczek @Olaf Gottschalk
                                last edited by 16 Feb 2024, 22:18

                                @Olaf-Gottschalk said in One weekend and several bugs as well as missing features with the Race - I am sad:

                                some really understood my complaint, thanks!

                                I understand you perfectly and I had the same problem with people on the ‘Polish Suunto forums’.
                                I asked about emojis and rotating watchfaces, because the buttons press into the wrist at the gym or on a bike, and I received the answer “You should have checked the functions before buying.” Damn, we live in times of certain ‘standards’. For me, the UI rotation function is so obvious at the current “level of technology” that it should be there, just like the “restart” button.

                                Suunto is trying to maintain the position of a “serious outdoor watch” with the option of tracking “fishing” or “mermading” :D.

                                1 Reply Last reply Reply Quote 5
                                • Kristin JensenK Offline
                                  Kristin Jensen
                                  last edited by 22 Feb 2024, 08:28

                                  Hi All,
                                  On the topic of bugs i have to agree with some of here… i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly. The CTL/progress numbers on the app vs watch has had the 1-2 days delays since the release og the Race, instead of fixing this, they send more Races in different colours to the market and therefor in my mind sending unfinished products to the consumers. I have noticed several other bugs on my Race, f.ex when scrolling up to find activities the screen is all black and making me how to restart the watch, my race predictions and threshold view still says “Record at least 3 outdoor runs”. (i have had the watch for over a month and done 30 km trail runs, interval runs and other running) I run ultras, so i do not use the race predictor, but still it is something that should work.
                                  I almost check for updates every single day, but nothing happens, and i wish that Suunto at least could give us customers some informations about upcoming updates and features and not just being silent, as there customer service is horrible too.
                                  I have always had a crush on Suunto for being something special, but now i more feel like that they are a money machine and not caring for us… the consumers.
                                  I have had Coros and Garmins before, and now thinking about going back to Coros as they are just what i wish Suunto was, open about there future plans in firmware and roadmaps… Coros now just seems as more a watch for the runners than Suunto does, but i really wish i was wrong in this statement.

                                  Z Brad_OlwinB 2 Replies Last reply 22 Feb 2024, 10:58 Reply Quote 6
                                  • Z Offline
                                    zhang965 @Kristin Jensen
                                    last edited by zhang965 22 Feb 2024, 10:58

                                    @Kristin-Jensen said in One weekend and several bugs as well as missing features with the Race - I am sad:

                                    i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly.

                                    KEK, it’s what we call Suunto’s heritage

                                    Winners Wear Winners

                                    1 Reply Last reply Reply Quote -2
                                    • W Offline
                                      wakarimasen Silver Members
                                      last edited by 22 Feb 2024, 11:09

                                      I can understand it.

                                      It’s called investment vs return. It’s also called commerce, profit and loss and a number of other things.

                                      Suunto is trying to make the move into providing new watches (which everyone on this forum wants) with new features (which everyone on this forum wants) which requires investment. That investment can only be funded by the subsequent sales. At a certain point a product needs to be launched - whether it is 100% bug-free (which doesn’t exist by the way) or not.

                                      This happens in every single industry on the planet, every day of the week.

                                      Ranting will not help.

                                      …and no, I’m not a Suunto ‘fanboy’ (I have a Garmin too) just someone that works in sales, and knows that the world is not perfect.

                                      Suunto Race Titanium
                                      Suunto Ambit3 Peak
                                      Polar H10
                                      Polar OH1

                                      1 Reply Last reply Reply Quote 6
                                      • Brad_OlwinB Offline
                                        Brad_Olwin Moderator @Kristin Jensen
                                        last edited by 25 Feb 2024, 19:28

                                        @Kristin-Jensen said in One weekend and several bugs as well as missing features with the Race - I am sad:

                                        Hi All,
                                        On the topic of bugs i have to agree with some of here… i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly. The CTL/progress numbers on the app vs watch has had the 1-2 days delays since the release og the Race, instead of fixing this, they send more Races in different colours to the market and therefor in my mind sending unfinished products to the consumers. I have noticed several other bugs on my Race, f.ex when scrolling up to find activities the screen is all black and making me how to restart the watch, my race predictions and threshold view still says “Record at least 3 outdoor runs”. (i have had the watch for over a month and done 30 km trail runs, interval runs and other running) I run ultras, so i do not use the race predictor, but still it is something that should work.

                                        I have a Race and Vertical running production firmware and do not have the CTL/ATL issue. So, I think more complicated than a simple fix. I have no idea why mine work and are not delayed. Testers with this issue report this is fixed in the next update. I too have the Race Predictor issue with my Race but not the Vertical. This too is fixed in the next update. I run ultras and used the Race for the Bear 100 last fall. It worked flawlessly with a route loaded, all aid stations marked as waypoints. I used the map with the route. I think you will be pleased.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        GiPFELKiNDG 1 Reply Last reply 25 Feb 2024, 20:54 Reply Quote 2
                                        • GiPFELKiNDG Offline
                                          GiPFELKiND Silver Members @Brad_Olwin
                                          last edited by 25 Feb 2024, 20:54

                                          @Brad_Olwin yes. Sounds great. But when we all will got the new Firmware which you have as a tester!? 🧐

                                          If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                                          freeheelerF GiPFELKiNDG 2 Replies Last reply 25 Feb 2024, 21:12 Reply Quote 0
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