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Let's talk about the "clickiness" of the digital crown button

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  • E Offline
    Egika Platinum Member @General_Witt
    last edited by 15 Nov 2023, 14:07

    @General_Witt have uploaded a recording above from very close distance.

    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
    Race S All Black - Titanium Courtney
    Run Lime

    1 Reply Last reply Reply Quote 0
    • T Offline
      trinitao @General_Witt
      last edited by 16 Nov 2023, 17:29

      @General_Witt I have the same issue and feelings on this. In the first days the haptic and audible response of the buttons felt very pleasant to me. Yet the crown button felt softer and more quiet than the others (which I liked for the “main” button), it still felt responsive. After swimming a few times in open (salt) water and pool water the clickiness was gone. Nearly impossible to hear any click without having your ear at the watch, the haptic feedback is significantly reduced. In most situations I couldn’t tell you if I did a click without looking at the watch. It all feels somehow muffled.
      I tried several times to rinse it with clear or mild soap water, did some clicks under water, but nothing helped. I wish I could just get used to this, but somehow this behavior drives me crazy, because it felt so much better in the first days.

      G 1 Reply Last reply 16 Nov 2023, 18:48 Reply Quote 3
      • G Offline
        General_Witt @trinitao
        last edited by 16 Nov 2023, 18:48

        @trinitao I have exactly the same experience with my middle button, the top and bottom buttons are very clicky and loud when pressed.

        T 1 Reply Last reply 16 Nov 2023, 19:41 Reply Quote 0
        • T Offline
          trinitao @General_Witt
          last edited by 16 Nov 2023, 19:41

          @General_Witt Out of the box the clicks sounded close to the sound file posted before (thanks @Egika ). In my recording you will barely notice the 3 “clicks” of the crown after the 3 of the upper button. Click.mp4

          1 Reply Last reply Reply Quote 0
          • V Offline
            vjakub
            last edited by 17 Nov 2023, 05:33

            I’m about to buy SR and I would like to belive there are even people whose swimming in the sea didn’t kill the clickiness 😕

            E 1 Reply Last reply 17 Nov 2023, 11:42 Reply Quote 0
            • E Offline
              Egika Platinum Member @vjakub
              last edited by 17 Nov 2023, 11:42

              @vjakub I have been using it for kite surfing. Still very clicky 🙂 - but this is no guarantee.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - Titanium Courtney
              Run Lime

              F 1 Reply Last reply 17 Nov 2023, 14:49 Reply Quote 1
              • F Offline
                freeheeler @Egika
                last edited by 17 Nov 2023, 14:49

                @Egika
                I’m jealous!!! 🌬 😍

                living sideways

                1 Reply Last reply Reply Quote 0
                • D Away
                  Dušan Ković
                  last edited by Dušan Ković 28 Nov 2023, 05:51

                  My crown just stopped being clicky as before over the weekend. It became softer, almost non clicky, it is now hard to figure out is it pressed or not. I never shower with watch, go into water or anything similar.

                  SR
                  SA latest beta
                  Polar Verity Sense
                  Pixel 6

                  1 Reply Last reply Reply Quote 0
                  • K Offline
                    Kristijan Matulić
                    last edited by 28 Nov 2023, 07:42

                    Hi everyone,

                    SOLUTION!!!

                    I had the same problem and I tried all kind of solutions (cleaning, different oils, spraying…)
                    The solution is specifically “WD40 white lithium grease” spray. Crown is clicking like a first day!
                    I put WD few days ago and crown is still perfectly clicky.
                    I hope this will work for you as well.

                    https://www.wd40.com/products/white-lithium-grease/

                    S F S 3 Replies Last reply 28 Nov 2023, 09:20 Reply Quote 0
                    • S Offline
                      sartoric Moderator @Kristijan Matulić
                      last edited by 28 Nov 2023, 09:20

                      @Kristijan-Matulić
                      I’m not really sure that lithium is the best option for a watch crown button, lithium grease is usually used for heavy duty or high speed component.
                      I’m afraid it will act as a dust trap in long term

                      Maybe some gentle compressed air shot or just rinse it with luke warm water.

                      SVTS - 2.40.38
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                      1 Reply Last reply Reply Quote 2
                      • F Offline
                        freeheeler @Kristijan Matulić
                        last edited by 28 Nov 2023, 11:05

                        @Kristijan-Matulić
                        I would be careful with lubrication, cleaning solvents and liquids in general in combination with sealing materials.
                        we don’t know the material composition of the watch’s sealing and some content might damage seals

                        living sideways

                        1 Reply Last reply Reply Quote 5
                        • O Offline
                          OnlyoneKenobi
                          last edited by 4 Jan 2024, 14:35

                          Hi,

                          for two days I have noticed the same thing with the crown button but not every time I push it. Due to the fact that it isn’t anytime, it makes me think it might be caused by the larger size of the button. I mean, it might depend on which point you press.

                          Suunto Ambit3 Vertical
                          Suunto Spartan Sport
                          Suunto Vertical titanium solar
                          Suunto Race titanium

                          1 Reply Last reply Reply Quote 0
                          • O Offline
                            Olaf Gottschalk Bronze Member @General_Witt
                            last edited by 20 Feb 2024, 11:29

                            @General_Witt so, thanks to some genius who showed me that my words for describing my “crown button feel” actually lead to your post, I am here.

                            I got exactly the same issue. It started somewhere in December, my Race was about one month old.

                            Somehow the clickiness comes and goes for me, it’s almost always there but sometimes it feels clicky again.

                            I personally hate the “squishyness” and the missing tactile feel when it is in “bad” state.

                            Also, I somehow fear that even replacing the unit will lead to exactly the same situation sooner or later. And I would not like to be without the watch for more than a day.

                            What have you done since then? Any news?

                            E P S M 5 Replies Last reply 20 Feb 2024, 12:00 Reply Quote -5
                            • E Offline
                              Egika Platinum Member @Olaf Gottschalk
                              last edited by 20 Feb 2024, 12:00

                              @Olaf-Gottschalk I have experienced similarly. The clickyness sometimes is less to be felt. If I go swimming etc, it comes back.
                              That makes be think that some residue in the mechanism is damping it. And by flushing or cleaning it otherwise, it comes back.

                              Since I don’t think it is a defect, but dirt, I am fine with this so far.
                              Using the wheel or the button makes the click come back.

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - Titanium Courtney
                              Run Lime

                              1 Reply Last reply Reply Quote 0
                              • ppresingP Offline
                                ppresing Bronze Member @Olaf Gottschalk
                                last edited by 20 Feb 2024, 12:06

                                @Olaf-Gottschalk Same here. I can report that maybe the issue is warm enviroment, hand etc. In my case it often happens in the morning after the sleep, when watch is somehow warmed from body, etc. Never had this when mounted (on handlebar) on my MTB rides. My solution for the moment is gently push the crown with fingernail out. It seems that it’s somehow stucked in press position. True that I did’t try to put some lubricant as some others did (WD40 silicone). Obviouslly it’s a hardware issue, as reported from many users. Since the crown functionality is not the problem so far (only crisp clickness) I’ll live with that, until Suunto will officialy put solution, or even recall watches to service/replacement???

                                DurriD 1 Reply Last reply 9 Mar 2024, 15:38 Reply Quote 1
                                • S Offline
                                  soisan @Olaf Gottschalk
                                  last edited by 20 Feb 2024, 12:06

                                  @Olaf-Gottschalk Do you really think that your post without the first sentence would be less informative, helpful or representative of your disapproval of the current"return and repair" Suunto policy?

                                  Olaf GottschalkO 1 Reply Last reply 20 Feb 2024, 13:02 Reply Quote 4
                                  • Olaf GottschalkO Offline
                                    Olaf Gottschalk Bronze Member @soisan
                                    last edited by 20 Feb 2024, 13:02

                                    @soisan why? Suunto should know how normal users feel about this, don’t you think?
                                    Explain to me why I should suffer for any issue that I am not responsible for. 🤷🏻‍♂️

                                    surfboomerangS 1 Reply Last reply 20 Feb 2024, 13:22 Reply Quote 0
                                    • surfboomerangS Offline
                                      surfboomerang @Olaf Gottschalk
                                      last edited by 20 Feb 2024, 13:22

                                      @Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

                                      Suunto should know how normal users feel about this, don’t you think?

                                      A normal user would discuss this matter with a little more respect towards Suunto and fellow community members.

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      Olaf GottschalkO 1 Reply Last reply 22 Feb 2024, 05:47 Reply Quote 6
                                      • S Offline
                                        soisan @Olaf Gottschalk
                                        last edited by 20 Feb 2024, 13:24

                                        @Olaf-Gottschalk said in Let's talk about the "clickiness" of the digital crown button:

                                        so, thanks to some genius who showed me that my words for describing my “crown button feel” actually lead to your post, I am here.

                                        I was just referring to this sentence and not the rest of the post.

                                        1 Reply Last reply Reply Quote 3
                                        • Olaf GottschalkO Offline
                                          Olaf Gottschalk Bronze Member @surfboomerang
                                          last edited by Olaf Gottschalk 22 Feb 2024, 05:47

                                          Suunto should know how normal users feel about this, don’t you think?

                                          A normal user would discuss this matter with a little more respect towards Suunto and fellow community members.

                                          I think respect for a company starts by great products that don’t give users problems and IF they do an outstanding service with the least impact to the user.

                                          In what why my respect to other users is affected by criticism towards a company they also suffer from, I can’t see.
                                          Unless your a real fanboy and don’t want to read anything bad…

                                          ? S 2 Replies Last reply 22 Feb 2024, 07:29 Reply Quote 0
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