Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Black grid issue

    Scheduled Pinned Locked Moved Watches
    37 Posts 19 Posters 5.1k Views 18 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • AudaxjoeA Offline
      Audaxjoe @OutdoorMan
      last edited by

      @OutdoorMan it happened to me with 9b. Only a couple of times so hopefully it will be the same with you.

      It has happened a few times since but only when I had not downloaded the map area…😂

      Suunto Vertical
      Suunto 9 BARO
      Garmin Fenix 3, 5
      Suunto Vector

      OutdoorManO 1 Reply Last reply Reply Quote 0
      • OutdoorManO Offline
        OutdoorMan Silver Members @Audaxjoe
        last edited by OutdoorMan

        @Audaxjoe I am not sure what was the trigger now - either when I downloaded map of Czech republic, or the update itself. One of them caused this black grid to appear. I didn’t have issue back then when multiple people were having this issue… so let’s see.

        1 Reply Last reply Reply Quote 0
        • pavel.samokhaP Offline
          pavel.samokha
          last edited by

          Merged topics.
          If after watch restart the same map loads okay then we now identified one cause and it should be fixed in the next watch firmware update

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          1 Reply Last reply Reply Quote 6
          • cpinkyC Offline
            cpinky @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos

            Black grid at
            37.77090
            122.45639

            1 Reply Last reply Reply Quote 0
            • cpinkyC Offline
              cpinky @sartoric
              last edited by

              @sartoric

              Ive had this happen to me on nearly every single hike/walk that I use the map. Too often for me to share coordinates every time. Considering its been nearly 3 years since this was first reported, what is the main issue?

              1 Reply Last reply Reply Quote 0
              • sartoricS sartoric referenced this topic
              • cpinkyC Offline
                cpinky
                last edited by

                I know there already is a topic at (https://forum.suunto.com/topic/9741/black-grid-issue?_=1777389273886), but it has nearly 3 years without a fix. I took this watch on my first hiking trip and I had a horrible experience. There were many issues but this post will focus on the black grid issue. Every single time I used a route (or just looked at the map) there were a black grid. It was the normal to not see half the map or the whole map. I had to repeatedly zoom in and out to get the map to show. Doing this while hiking up 3k ft and trying to see the next turn was ridiculous. This makes navigation nearly useless which is the main reason I purchased this watch.

                The other thread asked us to report coordinates, but throughout a 8 hour hike, 7 hours of that had black grid issues so I’m not going to report 1000s of coordinates.

                pavel.samokhaP 1 Reply Last reply Reply Quote 0
                • cpinkyC cpinky referenced this topic
                • pavel.samokhaP Offline
                  pavel.samokha @cpinky
                  last edited by

                  @cpinky no need to create new topics if the existing one is active

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  cpinkyC 1 Reply Last reply Reply Quote 0
                  • cpinkyC Offline
                    cpinky @pavel.samokha
                    last edited by

                    @pavel.samokha i understand, but that one has received no updates so I was hoping to get a response here. My dad’s $100 amazfit watch has better performing maps than my Race 2 and its incredibly frustrating because otherwise this watch is amazing.

                    pavel.samokhaP 1 Reply Last reply Reply Quote 0
                    • pavel.samokhaP Offline
                      pavel.samokha @cpinky
                      last edited by

                      @cpinky I understand and sorry for your experience, but I already answered above on that, wait for the next update. Even if this issue for you specifically happens often for majority of users it doesn’t happen or rarely, so it was hard to reproduce.

                      Creating new topic doesn’t help with solving issues, quite the contrary - many topics no one can read, hard to report and use as evidence. Should be one problem - one topic

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                      cpinkyC 1 Reply Last reply Reply Quote 2
                      • cpinkyC Offline
                        cpinky @pavel.samokha
                        last edited by

                        @pavel.samokha Thank you for the explanation… I didn’t see that update so apologies!

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post

                        Suunto Terms | Privacy Policy