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    Black grid issue

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    • helgonet12H Offline
      helgonet12
      last edited by

      Same problem here
      59.72518 N
      9.35426 E
      Grey map only from 500m and up.
      Up to 200m it’s working.

      1 Reply Last reply Reply Quote 0
      • N Offline
        nseslija Bronze Member
        last edited by

        Black grid

        44.773411°N 20.369687°E

        Ambit 2S
        Ambit 3 Peak
        Suunto 9 baro
        Suunto Vertical Ti Solar

        1 Reply Last reply Reply Quote -1
        • SuperFlo75S SuperFlo75 referenced this topic on
        • inkognitoI Offline
          inkognito Platinum Member
          last edited by inkognito

          Black grid
          49.43675°N 18.21395°E
          200m zoom and bellow…

          SV: fingers crossed :D
          S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
          Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
          Despite some pretty bad luck, I still love Suunto!

          1 Reply Last reply Reply Quote 0
          • N Offline
            nseslija Bronze Member
            last edited by

            Black grid

            44.797716°N 20.399769°E

            Ambit 2S
            Ambit 3 Peak
            Suunto 9 baro
            Suunto Vertical Ti Solar

            1 Reply Last reply Reply Quote 0
            • N Offline
              nseslija Bronze Member
              last edited by

              Black grid…

              44.80489°N
              20.37743°E

              Ambit 2S
              Ambit 3 Peak
              Suunto 9 baro
              Suunto Vertical Ti Solar

              1 Reply Last reply Reply Quote 0
              • OutdoorManO Offline
                OutdoorMan Silver Members
                last edited by

                I am having issues with maps after the update where in various locations it shows a partial black grid on the map - half of the screen shows the map, half black grid.

                I have had also a problem with the navigation itself, where the arrow was not always pointing into the direction, but it was jumping around and couldn’t stabilize. I assume it has something to do with a lot of building being around, but I have been in many such places and never had any issues. In the app the GPS track of the activity is also not very straight, it’s jumping here and there.

                Any suggestions on the black grid issue?

                Two different locations:

                57991551-30e3-4fb3-96da-de0b0be9620a-image.jpeg

                491e701c-869f-4d6d-8e71-a80e6fcb1e2a-image.jpeg

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                • sartoricS Offline
                  sartoric Moderator
                  last edited by

                  https://forum.suunto.com/topic/9741/black-grid-issue

                  SVTS - 2.50.28
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 16 - One UI 8.0
                  Suunto App Android 6.8.9 beta
                  Suunto App IOs 3.8.1 (21743) beta on MBP M1 Max

                  OutdoorManO cpinkyC 2 Replies Last reply Reply Quote 0
                  • sartoricS sartoric referenced this topic on
                  • OutdoorManO Offline
                    OutdoorMan Silver Members @sartoric
                    last edited by

                    @sartoric ok, I’ll start reporting coordinates. But this is the first time I am seeing this since I own a Suunto watch.

                    AudaxjoeA 1 Reply Last reply Reply Quote 0
                    • AudaxjoeA Offline
                      Audaxjoe @OutdoorMan
                      last edited by

                      @OutdoorMan it happened to me with 9b. Only a couple of times so hopefully it will be the same with you.

                      It has happened a few times since but only when I had not downloaded the map area…😂

                      Suunto Vertical
                      Suunto 9 BARO
                      Garmin Fenix 3, 5
                      Suunto Vector

                      OutdoorManO 1 Reply Last reply Reply Quote 0
                      • OutdoorManO Offline
                        OutdoorMan Silver Members @Audaxjoe
                        last edited by OutdoorMan

                        @Audaxjoe I am not sure what was the trigger now - either when I downloaded map of Czech republic, or the update itself. One of them caused this black grid to appear. I didn’t have issue back then when multiple people were having this issue… so let’s see.

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                        • pavel.samokhaP Offline
                          pavel.samokha
                          last edited by

                          Merged topics.
                          If after watch restart the same map loads okay then we now identified one cause and it should be fixed in the next watch firmware update

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          1 Reply Last reply Reply Quote 6
                          • cpinkyC Offline
                            cpinky @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos

                            Black grid at
                            37.77090
                            122.45639

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                            • cpinkyC Offline
                              cpinky @sartoric
                              last edited by

                              @sartoric

                              Ive had this happen to me on nearly every single hike/walk that I use the map. Too often for me to share coordinates every time. Considering its been nearly 3 years since this was first reported, what is the main issue?

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                              • sartoricS sartoric referenced this topic
                              • cpinkyC Offline
                                cpinky
                                last edited by

                                I know there already is a topic at (https://forum.suunto.com/topic/9741/black-grid-issue?_=1777389273886), but it has nearly 3 years without a fix. I took this watch on my first hiking trip and I had a horrible experience. There were many issues but this post will focus on the black grid issue. Every single time I used a route (or just looked at the map) there were a black grid. It was the normal to not see half the map or the whole map. I had to repeatedly zoom in and out to get the map to show. Doing this while hiking up 3k ft and trying to see the next turn was ridiculous. This makes navigation nearly useless which is the main reason I purchased this watch.

                                The other thread asked us to report coordinates, but throughout a 8 hour hike, 7 hours of that had black grid issues so I’m not going to report 1000s of coordinates.

                                pavel.samokhaP 1 Reply Last reply Reply Quote 0
                                • cpinkyC cpinky referenced this topic
                                • pavel.samokhaP Offline
                                  pavel.samokha @cpinky
                                  last edited by

                                  @cpinky no need to create new topics if the existing one is active

                                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                                  cpinkyC 1 Reply Last reply Reply Quote 0
                                  • cpinkyC Offline
                                    cpinky @pavel.samokha
                                    last edited by

                                    @pavel.samokha i understand, but that one has received no updates so I was hoping to get a response here. My dad’s $100 amazfit watch has better performing maps than my Race 2 and its incredibly frustrating because otherwise this watch is amazing.

                                    pavel.samokhaP 1 Reply Last reply Reply Quote 0
                                    • pavel.samokhaP Offline
                                      pavel.samokha @cpinky
                                      last edited by

                                      @cpinky I understand and sorry for your experience, but I already answered above on that, wait for the next update. Even if this issue for you specifically happens often for majority of users it doesn’t happen or rarely, so it was hard to reproduce.

                                      Creating new topic doesn’t help with solving issues, quite the contrary - many topics no one can read, hard to report and use as evidence. Should be one problem - one topic

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      cpinkyC 1 Reply Last reply Reply Quote 3
                                      • cpinkyC Offline
                                        cpinky @pavel.samokha
                                        last edited by

                                        @pavel.samokha Thank you for the explanation… I didn’t see that update so apologies!

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