Unable to disable wrist HR on sport mode

surfboomerang · 19 Nov 2023, 21:20

@GiPFELKiND said in Unable to disable wrist HR on sport mode:

@sartoric That’s so silly and simply ridiculous what Suunto has manufactured again. honestly? again a new watch, again errors when starting the product. a new software update for the previous model and problems there again. I’ll tell you what, my Ambit 3 peak sapphire was a pure workhorse. Simple software, no errors, no crashes, no problems with the back of a watch dissolving. Today you have to be afraid if you take your watch into the shower or do sports with it, because the salt on your skin can loosen the back… really now? The forum is full of photos, reports, errors and everyone hopes that things will get better. will it? Guys we have 6!!! Waited months for an update on the vertical… what has gotten better? People here in the forum (well-known people, gold members) would like to downgrade the update… something is wrong here and I’m wondering what it is!? My vertical is now the 3rd model, the first one went back because of constant crashes, the second model had a defect on the sensor back, the third model I woke up from sleep mode and an error prevented the watch from starting… no one tells you what to do then! no support can help you! Only the desperate attempt to press different buttons for a long time (12 seconds, the top button didn’t work!!!) got the clock to work again. after 30 minutes!!! Now the new update is on it… there are already reports here in the forum about an OHR sensor that cannot be switched off, despite the switch off button. new algorithms: resource monitor is suddenly back from 19% to 70% after loading the watch. why exactly now? What happened in the one hour of loading? Power recovery for me or what? It was the same before the update, only Suunto had set the new start to 50%… so no change, just a different start number to increase the value? Or is a true algorithm to blame for the recovery suddenly being so high? oh yes, with a soft reset the recovery is again at a strange 70% no notable improvement on the OHR sensor… often utopian values at rest — 150 bpm? I almost had ventricular fibrillation. So nothing improved on the sensor. Another watch face? Really now ? in 6 months? Numerous ideas were given here by forum users. Implementation… none! Baro graphics? None. sorry, what’s wrong? Suunto was really amazing, stood for innovation, reliability, accuracy and was particularly highlighted. At the moment i dont know what to think about my suunto. at the moment i dont know why there are so many problems, defects and unhappy users…

And your point is…? You’re switching to another brand or just blowing off some steam?

surfboomerang · 19 Nov 2023, 21:22

@MiniForklift Before the update I didn’t see a heart icon on the sport profiles where I disabled OHR. Now I see my HR is measured before the start. Eventhough the Wrist HR option is disabled and no belt is paired.

GiPFELKiND · 19 Nov 2023, 21:25

And your point is…? You’re switching to another brand or just blowing off some steam?

No, of course I won’t switch to another brand if I don’t have to. Don’t get me wrong, but we’ve all been waiting for over half a year for an update that should fix various errors… and now? new update, few changes… everything I already mentioned in the post above. Let’s be realistic, nothing is new, now a menu from another clock has simply been adopted, and now there are statements after statements about problems with the cards with black areas without content. Resources…oh you know what - I think you know exactly that there are already problems again… but you will now write again suunto knows, it will change… and once again we hope and fear that we won’t be beta testers of a software again ---- after an update

MiniForklift · 19 Nov 2023, 21:35

@surfboomerang Ah yeah that’s annoying, I don’t have that. Other than my sensors flashing mine is as it was before (and they could have well been flashing before and I’ve never noticed). Hopefully you get a fix for this soon

MiniForklift · 19 Nov 2023, 21:41

@GiPFELKiND said in Unable to disable wrist HR on sport mode:

And your point is…? You’re switching to another brand or just blowing off some steam?

No, of course I won’t switch to another brand if I don’t have to. Don’t get me wrong, but we’ve all been waiting for over half a year for an update that should fix various errors… and now? new update, few changes… everything I already mentioned in the post above. Let’s be realistic, nothing is new, now a menu from another clock has simply been adopted, and now there are statements after statements about problems with the cards with black areas without content. Resources…oh you know what - I think you know exactly that there are already problems again… but you will now write again suunto knows, it will change… and once again we hope and fear that we won’t be beta testers of a software again ---- after an update

There’s plenty new with the recent update, the whole layout and how the widgets work is new as well as HRV, 2km map zoom out amongst other things. How many watches have you returned so far, has to be at least three or four?

I think you should switch to another brand that works for you better as the amount of issues you have with your Vertical & Race must be well into the double digits

MiniForklift · 20 Nov 2023, 02:37

@surfboomerang said in Unable to disable wrist HR on sport mode:

@MiniForklift Before the update I didn’t see a heart icon on the sport profiles where I disabled OHR. Now I see my HR is measured before the start. Eventhough the Wrist HR option is disabled and no belt is paired.

So I started an activity and ran it for about 5mins and it seems like the sensors on the back are going the whole time even though OHR is disabled. What I also found to be a bit odd is that regardless of whether you have the OHR set to on or off the hours of battery life shown is the same. Surely if you have wrist HR enabled the hours of battery remaining should be less than if you’re not using it?

A Former User · 20 Nov 2023, 08:03

please @GiPFELKiND stop complaining all the time. You have a high, very high post rate! Just think for a while if all the users of this forum behaved like you… what a mess! it is already a mess trying to find answers to one’s problem.

GiPFELKiND · 20 Nov 2023, 12:13

@westie sorry about this

A Former User · 20 Nov 2023, 12:18

@GiPFELKiND mate, no problems at all, just share this resource with consciousness

Brad_Olwin · 20 Nov 2023, 14:04

@surfboomerang To reiterate what @Egika said. Suunto knows about this.

Mff73 · 30 Nov 2023, 14:22

even if it’s known :), @surfboomerang , i can’t make the workaround work anymore. Is it still ok for you ?
It is not important though

surfboomerang · 9 Dec 2023, 22:47

@Mff73 Just tried and it still works for me

Frederic · 9 Dec 2023, 22:47

Same issue here with the latest update (2.30.26).
I keep disabling the wrist HR in all my sports modes but when I start the sport mode, the wrist HR blinks and I’m sure that it uses more battery than without it.

Disappointed that Suunto is releasing yet another watch that seems half-baked unfortunately.

Mff73 · 18 Dec 2023, 12:04

Issue still there after 2.30.38 update.

surfboomerang · 18 Dec 2023, 13:44

@Mff73

darekzzz · 19 Dec 2023, 12:31

Confirmed. SV all black (non-solar). My imagination was that is a pretty serious crash and would be fixed very soon during the next update but I was wrong…
Hiking in June - 10 hours = ca. 13% of battery life
Hiking now (with hr switched on) - 10 hours = ca. 25% or even more of battery life.
In both cases the same parameters for gps, dispaly etc.
As SV is advertised as an outdoor gps watch, topic is important IMHO.

Brad_Olwin · 20 Dec 2023, 17:35

@darekzzz Suunto is aware of this and a fix will come.

Frederic · 20 Dec 2023, 17:43

@Brad_Olwin Thanks for the update, that’s nice to know.
But still, I have to admit that I dont get how such a bug like that can make it to the public. Sorry for the rant but I dont really like being a beta tester anymore whenever I get an official released watch that I bought 6 months after the initial public release.

lilaceo · 28 Jan 2024, 12:17

@GiPFELKiND I agree with you enterely, I’m not a betta tester. so many bugs, so many resets. If I could I’ll return back the watch … that’s all. I don’t want to be waiting for a new update to solve problems… some of them are ridiculous. I dont’ know what have happened with SUUNTO.
Even I know people with another models of suunto and some reports are the same that in the vertical.

pilleus · 28 Jan 2024, 18:32

@lilaceo said in Unable to disable wrist HR on sport mode:

If I could I’ll return back the watch … that’s all. I don’t want to be waiting for a new update to solve problems… some of them are ridiculous. I dont’ know what have happened with SUUNTO.

You are not alone. Vertical and Race are the top watches and although they are very new on the market, there are currently around 100 of these watches on Amazon Warehouse (Germany) that have been returned. That says a lot and is not at all common.

I returned a Vertical Titanium, a Race Titanium and three days ago a S9 Peak Pro. There are just too many things that don’t work reliably yet and I’m not willing to keep waiting for new updates.

My old SSU is a very reliable sports watch that only has two bugs that have not been fixed, but I can easily live with them (phone calls that were not answered remain in the notifications until a soft reset and the SSU hangs every 4 weeks Saving an activity and only a soft reset solves the problem, but the activity is displayed in the app).

So all I have left is the old SSU and I’ll wait and see where suunto goes…