Unable to disable wrist HR on sport mode

Frederic · 20 Dec 2023, 17:43

@Brad_Olwin Thanks for the update, that’s nice to know.
But still, I have to admit that I dont get how such a bug like that can make it to the public. Sorry for the rant but I dont really like being a beta tester anymore whenever I get an official released watch that I bought 6 months after the initial public release.

lilaceo · 28 Jan 2024, 12:17

@GiPFELKiND I agree with you enterely, I’m not a betta tester. so many bugs, so many resets. If I could I’ll return back the watch … that’s all. I don’t want to be waiting for a new update to solve problems… some of them are ridiculous. I dont’ know what have happened with SUUNTO.
Even I know people with another models of suunto and some reports are the same that in the vertical.

pilleus · 28 Jan 2024, 18:32

@lilaceo said in Unable to disable wrist HR on sport mode:

If I could I’ll return back the watch … that’s all. I don’t want to be waiting for a new update to solve problems… some of them are ridiculous. I dont’ know what have happened with SUUNTO.

You are not alone. Vertical and Race are the top watches and although they are very new on the market, there are currently around 100 of these watches on Amazon Warehouse (Germany) that have been returned. That says a lot and is not at all common.

I returned a Vertical Titanium, a Race Titanium and three days ago a S9 Peak Pro. There are just too many things that don’t work reliably yet and I’m not willing to keep waiting for new updates.

My old SSU is a very reliable sports watch that only has two bugs that have not been fixed, but I can easily live with them (phone calls that were not answered remain in the notifications until a soft reset and the SSU hangs every 4 weeks Saving an activity and only a soft reset solves the problem, but the activity is displayed in the app).

So all I have left is the old SSU and I’ll wait and see where suunto goes…

Brad_Olwin · 29 Jan 2024, 01:03

@Frederic The inability to disable does not affect function of the watch and does not draw much battery. So I do not think Suunto considers this a major issue. Neither do I but I have no influence on priority of bug fixes.

Markus Roehrmoser · 29 Jan 2024, 09:23

I recognized a nice workaround if you want to use a strap HR and turn of Wrist HR (which is not possible for me via the disable WHR setting, it still reads the WHR if I set it to off).

in your activity switch off WHR and enable Strap HR (belt)
Take the watch off your wrist
3 Start the activity and wait for the HR being read by the Belt (make sure WHR has no contact and is not flashing/reading)
Once the HR is read from the strap put the watch back on and WHR will not start / kick in again (at least not for me)

Mff73 · 29 Jan 2024, 12:26

@Markus-Roehrmoser
Step 2 is useless, if an HR belt is connected it will take the priority.
The issue with this toggle not working, is in case one need not to have any HR measurement : it is not possible.

lilaceo · 29 Jan 2024, 18:44

@Mff73 I’ve solved doing a hard reset of the watch
now when i’m wearing the strap it reads this information providing by the strap

Frederic · 30 Jan 2024, 16:40

@Brad_Olwin said in Unable to disable wrist HR on sport mode:

@Frederic The inability to disable does not affect function of the watch and does not draw much battery. So I do not think Suunto considers this a major issue. Neither do I but I have no influence on priority of bug fixes.

The wrist HR must draw some battery a way or another. Since you mention that it “does not draw much battery”, how much does it reduce the total number of recording hours let’s say if I go on a 5h run ?

Maybe Suunto considers it not a major issue but as a consumer, it doesn’t give me a good impression when I acquire a “half-baked” product

Elipsus · 30 Jan 2024, 17:07

@Frederic A five our run will reduce your recording hours by 5 hours, the estimates are given considering wirst HR ON

as @darekzzz said, he measured a doubling of his battery consumption, indeed its not negligible, but the suunto vertical having 60 hours training battery life, or even 90hr just by disabling dual band GPS, already seems enough to keep putting up with that bug until its corrected ? (that doesn’t, in any way, affect the advertised battery life)
Like…for real, who runs Ultras that are longer than 60 hours ?
And if you are hiking, remember you can use the eco mode that gives you 140Hr (so, two weeks basically) while still logging GPS accurately !
Are you really that starved for battery life to rant on and on on this matter ?

Frederic · 31 Jan 2024, 00:13

@Elipsus said in Unable to disable wrist HR on sport mode:

Are you really that starved for battery life to rant on and on on this matter ?

so me mentioning this bug (yes, it’s a bug) twice in 1+ month (my previous message was on 12/20/2023) is “rant on and on” ???.. wow ok, i guess we have a different definition of “a rant”. I’ll stop talking about it as I don’t want to get people to get bent out of shape!

Let me know what is acceptable to talk about

MiniForklift · 31 Jan 2024, 01:03

Even if it’s a bug I’m personally not too fussed, the impact that it has on battery life must be tiny. FWIW I’ve just put my SV onto charge, I last charged it up to 100% exactly one month ago and I still have a little over 30% battery left. I’m averaging around 70km of running plus 5-20km of walking each week (usually around 7-8 hours using dual frequency and the best GPS)

Not bad at all for a half-baked product

Brad_Olwin · 31 Jan 2024, 02:10

@Frederic 85 h for solar on performance mode with OHR so maybe another 3-5h if OHR off. So that is 6% so 5h X 60 = 300 x 6% =18 min.
To answer your question maybe 18 min on your 5 h run?
BTW this should be fixed in the next update!

A Former User · 31 Jan 2024, 07:35

@Frederic said in Unable to disable wrist HR on sport mode:

Let me know what is acceptable to talk about

don’t be disappointed, other people’s opinions/rants are as legitimate as your own and don’t stop reporting problems, better to persist than to let them go away, that is the purpose of this community

Elipsus · 31 Jan 2024, 07:45

@Frederic Yes its a bug, and yes did good in mentioning it, but as you can see, Suunto is already working on it, and usually delivers updates every 3 months or so, since this is definitely not a breaking bug, doesn’t even alter the advertised functionality, nor it impact you on a meaningful level, so patience would be appreciated since it won’t make it go faster.

Breaking bugs are corrected by hotfixes, so rest assured that if something meaningful doesn’t work, it will be corrected in a timely manner, and if not, or if the problem is ignored, let me be clear : I will be carrying torches and pitchforks all the way to Suunto HQ with you !

But something as trivial as “a blinking light that keeps blinking but is correctly ignored by the watch” is really not a hill to die on IMO.

darekzzz · 15 Feb 2024, 13:31

@Elipsus You could be a good politician. Politician is a man who can convince you “byu a second brige” even if the first one is on the paper yet. Politician is a men who can gives you a permission what you can think, what you can’t think and rant.

Elipsus · 15 Feb 2024, 16:10

@darekzzz I don’t like that much being called a politician, and I don’t see how I gave you the impression you should buy something else, I spoke about what I knew and how it seems to be done at Suunto, and my feeling on the matter.
don’t agree with my feelings ? fine ! me neither ! but please don’t go and insult me for that,

I’m a QA engineer (so, my job is to show what is not working and why, that’s reallllly not a politician thing lol), thus I have a pretty good idea of what is happening in Suunto regarding their development schedule, this is why I’m being patient and defensive of this kind of bugs, and why I’m trying to make you understand it, its frustrating because its very hard to show/explain to outsiders how it is in software:

it may look like its “just a 5 minute fix” but this little fix can have great impacts especially on Embedded systems like a smartwatch where everything is intricately connected, so trust me, its better to wait a little (the “trust me” comes from someone that has way too much experience in “the software has been shipped with huge regressions because it wasn’t properly tested before integration, and now things are literally on fire”).
I’m bummed too about the great amount of bug that came with this release (my 9PP battery is kinda dogshit right now), but embeded software is hard AF, and the amount of new stuff that came with it is really cool, so for me its an overall win (as long as they fix the bugs in the future, but I trust it based on my previous experience), Suunto release schedule is rigid for better and for worse, so let’s see until the next release ?

I don’t “give you permission to think or not” (what a weird thing to say !) , I say that you are being needlessly impatient, and borderline aggressive.

lilaceo · 24 Feb 2024, 18:45

@Markus-Roehrmoser I solved doing a hard reset.

Mff73 · 25 Mar 2024, 10:54

This bug seems to be fixed with latest FW 2.33.12

https://forum.suunto.com/topic/10497/software-update-2-33-12-q1-2024

tested with two sportsmode of mine : the wrist HR switch just does its job.

surfboomerang · 25 Mar 2024, 12:29

@Mff73 not yet working for me…
Did you recreate your custom sport mode?

Mff73 · 25 Mar 2024, 12:34

@surfboomerang
no, same modes as before, just updated the FW.

maybe worth an additionnal soft reset, just in case ?