Software update 2.23.20 (All S watches except S9 Peak Pro)

[Pierre L]

Hello
My watch still doesn’t ask me to update even though I have firware 2.20.30
Is this normal, should I keep waiting?
Thank you

[zhang965]

@Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

Hello
My watch still doesn’t ask me to update even though I have firware 2.20.30
Is this normal, should I keep waiting?
Thank you

go to your Suuntoapp to check and download the firmware, then go to your watch setting ->general->software update
Update now

[Pierre L]

@zhang965
Hi How can I download the firmware through the SuuntoApp ? there is no option for that
And in the watch there is no menu about software update either.
I am la little bit lost here

[surfboomerang]

@Pierre-L In the watch go to “Settings -> General -> Software update”

[Egika]

@Pierre-L In app (iOS): watch symbol in top left corner.
-> wait for sync to finish -> gear-symbol in top right corner -> watch update

[zhang965]

@Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

@zhang965
Hi How can I download the firmware through the SuuntoApp ? there is no option for that
And in the watch there is no menu about software update either.
I am la little bit lost here

RTFM

But I do agree with you the UX logic is horrible both in app and in watch.

[Pierre L]

@surfboomerang
I did that but I have the version / serial ID / connexion management
And that is all
Nothing about software update
(I am also on IOS)

[surfboomerang]

@Pierre-L Are you in the “Settings -> General -> About” screen accidentally?
Can you post a picture?

[Pierre L]

@surfboomerang
Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
About / date&time / langage / Tonality / screen light / Energy saving / Personnal

And that is all

[DMytro]

@Pierre-L baro does not have updates via suunto app. Connect your watch to pc and update via suunto link.

[zhang965]

@Pierre-L said in Software update 2.23.20 (All S watches except S9 Peak Pro):

@surfboomerang
Hi so strange in the general menu of my Watch (S9Baro) I have nothing related to Software update
About / date&time / langage / Tonality / screen light / Energy saving / Personnal

And that is all

S9b has no in air update

[Pierre L]

@surfboomerang

[Pierre L]

@DMytro
I did that but the Suunto App is not offering me any update

[Pierre L]

@DMytro

[Pierre L]

Maybe I just need to wait a little bit that the update is deployed .
But it started on the 30 nov and we are the 09 December so I am little bit surprise by the delay

[isazi]

@Pierre-L contact support.

[Egika]

@Pierre-L Just download the firmware file manually:
https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.20.1409-F.zip
And drag it onto the SuuntoLink window while watch is connected

[Pierre L]

@Egika
Hi,
I never did this, do I need to drag the zip file ? or do I need to unzip the four file and them drag all of them at the same time ?
thanks

[Pierre L]

I did it with the zip file and the update started

[Pierre L]

So it worked even if at the end of the update I had a error message told than the update failed and that I needed to check my internet connection

I reconnected the watch to the PC and the firmware is now 2.23.20.
So I assume that the update at the end worked properly even with this strange error message

Thanks