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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • F Offline
      Freezer Bronze Member @mikekoski490
      last edited by

      After finishing an (inbuilt) exercise Vertical got stuck at “Saving…” Had to soft reset. The data was stored in the watch. Sent logs at 11:08 CET (14.06.2023).

      1 Reply Last reply Reply Quote 0
      • Frederick RochetteF Offline
        Frederick Rochette Bronze Member
        last edited by

        Another trail running outing today and another bug experiment… NO MAP. Sorry to moan, but these are the facts…
        To sum up, I experienced

        • a crash in the middle of activity when using the map
        • lag when scrolling widgets
        • excessive battery consumption when using S+
        • sports profiles not appearing
        • maps not displayed
        • S+ with a black screen
        • the need (about once a week) to do a soft reset because the watch no longer connects to SA
          To this I would add the NGP and the unreliable power on the wrist when climbing.
          I’m impatiently waiting for all these bugs to be resolved because the user experience is deplorable and it’s damaging SUUNTO’s image, particularly with all my club friends.
          Please SUUNTO 🙏IMG_6644.jpeg
        Jan KrejčíJ J 2 Replies Last reply Reply Quote 5
        • babychaiB Offline
          babychai Silver Members @isazi
          last edited by

          @isazi said in Suunto Vertical: Bug Collection:

          @babychai it could be that Malaysia does not have the contour lines available, I’ll ask and report back.

          hi @isazi, may i know got any update regarding the contour line in Malaysia map? Is it a bug for Malaysia map? wait for next week Hotfix? 🤔

          Suunto Vertical Black Ruby (S/S)
          S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
          Suunto 9 Peak All Black
          Suunto Spartan Trainer Wrist HR (Black)

          isaziI 1 Reply Last reply Reply Quote 0
          • Jan KrejčíJ Offline
            Jan Krejčí @Frederick Rochette
            last edited by

            @Frederick-Rochette Maps are fine, this is caused by routes. Restart watch each time you load new routes into the watch, then you need to calibrate compass again. After that, this problem disappears. Hope devs can fix this soon.

            1 Reply Last reply Reply Quote 4
            • Enrique 0E Offline
              Enrique 0 @renton82
              last edited by

              @renton82 I confirm that you must choose generic distance for open water swimming, because swim distance is based on a pool length, I had exactly the same problem.
              Then, I had a look to my recent open water activities, and I can see distance in meters both on the swatch and on the Sunnto App.
              I didn’t find any parameter to manage this… I’ll come back to you If I find something
              Capture+_2023-06-16-14-18-45.png

              1 Reply Last reply Reply Quote 0
              • J Offline
                jakubdr Bronze Member @Frederick Rochette
                last edited by

                @Frederick-Rochette No soft reset necessary when the Watch doesn’t connect to SA, I found this easier workaround:

                • turn on the airplane mode on watch
                • turn it off

                It then connects to SA right away. A bit annoying bug, but this workaround works for me.

                Frederick RochetteF 1 Reply Last reply Reply Quote 3
                • Frederick RochetteF Offline
                  Frederick Rochette Bronze Member @jakubdr
                  last edited by

                  @jakubdr thanks I’ll try

                  1 Reply Last reply Reply Quote 0
                  • wmichiW Offline
                    wmichi
                    last edited by

                    Not sure if this is a bug… When I have the new solar watch face selected, the watch doesn’t turn off the screen while charging. Instead it looks like this:

                    Bildschirmfoto 2023-06-16 um 21.28.18.png

                    If I select one of the other (older) watch faces, the display gets completely turned off while charging.

                    freeheelerF 1 Reply Last reply Reply Quote 0
                    • freeheelerF Offline
                      freeheeler @wmichi
                      last edited by

                      @wmichi
                      it happens also to older watches with different screens. I saw this several times and seems to be a minor bug, nothing to worry about IMO

                      living sideways

                      wmichiW 1 Reply Last reply Reply Quote 0
                      • wmichiW Offline
                        wmichi @freeheeler
                        last edited by

                        @freeheeler Right, it’s minor. I think I never saw this before, because the S9PP charges so fast.

                        freeheelerF 1 Reply Last reply Reply Quote 0
                        • freeheelerF Offline
                          freeheeler @wmichi
                          last edited by

                          @wmichi
                          I saw it first on S9PP. I think it happens more often than we think, but we don’t watch the watch charging, right? 😉
                          it was coincidence in my case

                          living sideways

                          1 Reply Last reply Reply Quote 0
                          • SimonS Offline
                            Simon Bronze Member
                            last edited by Simon

                            The good, the bad and the ugly 🙂

                            The good:

                            I’ve received my Vertical yesterday, configured it and did my first multisport activity today. First off, the battery life is crazy!!! Started this morning with 96%, did a 1 h 40 min hours activity with performance GPS - which was also perfect - and now, the watch shows 97%. It’s a very sunny day 😉 Using the map is quite useful.

                            The bad (no bugs):

                            1. With former Suunto watches (e.g. S9P), when leaving the track during navigation, the map would zoom out and show me where the track was. That’s no longer the case. I need to manually zoom out. If the track is further away than 500 m, I need to move the map around and search for the track, because there is no indication where the nearest direction is back on track. Not a bug, but not so nice.

                            2. When panning the map, it snaps back to the current location quite fast. And just after each panning, the map shifts around a little bit. Both makes planning an off-track route a bit difficult. In an emergency situation (blizzard, cold, etc), this could be quite bad.

                            3. The onboard HR and particularly the spO2 sensors are still just toys. A waste of space, weight and battery. The acquired data is sometimes quite good, in the case of HR even accurate, but they are just as often absolutely incorrect. Hence, unreliable toys. Yeah, many people want to have that still. I don’t :'-D

                            The ugly (bugs):

                            1. Using the display “Intensity zones”, one can configure 2 fields. Only 1 is actually shown on S9P/P and on the Vertical. To my knowledge, the second field is only used on S9. Okay, so I filled the field marked as #1 and set the second field to “Empty”. This didn’t work. During the activity, the display did show the current heart rate, but all other data was garbled up. Now I set both fields to the same value and it seems to work now.

                            2. When I wanted to start the second activity via the multisport option (long press upper button during activity), there there were no names given for the options to choose from - only blank fields. My configuration: I deleted all default sport modes and created 4 custom sport modes. I can select each of them to start an activity, but their names didn’t appear as multisport choices. A rather ugly bug!

                            I noticed a lot of other minor bugs, which are not critical. I’m a software engineer myself and - oh boy - I wouldn’t dare to publish a software that has so many issues. IMHO, Suunto did a quite sloppy job here. But okay, lots of different users with lots of different configurations … and everything should be there and working from the first day on. It’s a tough task. On the other hand, e.g. the above mentioned “Intensity zones” display issue with 2 fields when only 1 is available on the watch, has been known for years. That’s embarrassing 😞

                            Not sure if I keep the watch. It seems to be very unreliable all in all.

                            S9P Ti - ex Altimax, A3P, SV Ti

                            ? seanvkS 2 Replies Last reply Reply Quote 5
                            • ? Offline
                              A Former User @Simon
                              last edited by

                              @Simon I was also impressed about the battery, but don’t forget to calibrate the battery (discharge from 100% to 0%) 🙃 I went out with 30% battery remaining on my first charge and boom the watch discharged in 30 minutes… Just a FYI to avoid unpleasant surprises 🙂

                              SimonS TieutieuT 2 Replies Last reply Reply Quote 1
                              • SimonS Offline
                                Simon Bronze Member @Guest
                                last edited by

                                @tomasbartko Oh wow, that’s kind of nasty! 🙈

                                S9P Ti - ex Altimax, A3P, SV Ti

                                1 Reply Last reply Reply Quote 0
                                • TieutieuT Offline
                                  Tieutieu Platinum Member @Guest
                                  last edited by

                                  @tomasbartko said in Suunto Vertical: Bug Collection:

                                  @Simon I was also impressed about the battery, but don’t forget to calibrate the battery (discharge from 100% to 0%) 🙃 I went out with 30% battery remaining on my first charge and boom the watch discharged in 30 minutes… Just a FYI to avoid unpleasant surprises 🙂

                                  Did you had the backlight on ? That is THE major bug that over-consume the battery

                                  Suunto’s devices at home :
                                  Vertical titanium solar
                                  Suunto Race S
                                  S9pp titanium sand
                                  Suunto Wing
                                  S9B titanium Ambassador edition, A3P, X6

                                  ? 1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @Tieutieu
                                    last edited by

                                    @Tieutieu no, not really. I however had 2 Suunto apps on. I guess this combination with no calibration was the issue.

                                    ? 1 Reply Last reply Reply Quote 0
                                    • ? Offline
                                      A Former User @Guest
                                      last edited by

                                      @tomasbartko

                                      S+ apps eat through your battery faster than it takes a Golden Retriever to finish a bowl of spaghetti. 😬

                                      1 Reply Last reply Reply Quote 1
                                      • mikekoski490M Offline
                                        mikekoski490 Bronze Member
                                        last edited by mikekoski490

                                        Finally got hit by the reset bug - 60k gravel ride, at about the 30k mark just turned off and restarted. It was going into activity pause mode as I was taking a photo. Profile was just basic. 2 apps running - big numbers and CO2e. Not a big deal but would be nice to stitch the 2 workouts together in SA. Just missed a section of HR, which is seperate from 15 minutes earlier when a fairly large black bear ran across the logging road about 100 meters infront of me - that shows an HR spike lol.

                                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                        Current: Suunto Race Ti

                                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                        Suunto App running on Google Pixel 8/Android 14

                                        1 Reply Last reply Reply Quote 1
                                        • runomaticR Offline
                                          runomatic Silver Members
                                          last edited by runomatic

                                          After all that negative feedback, i’ve got a positive one: Went out for a 25k run with just 7% battery left. Coming home with 4% after 2:40h. Call me Mr. Brave!

                                          https://runomatic.de
                                          SUUNTO VERTICAL Titanium Solar Black (2.40.38)
                                          SUUNTO WING Black
                                          SUUNTO App (iOS)

                                          freeheelerF Frederick RochetteF 2 Replies Last reply Reply Quote 7
                                          • freeheelerF Offline
                                            freeheeler @runomatic
                                            last edited by

                                            @runomatic
                                            going out on 7% is living on the edge 😂
                                            👍

                                            living sideways

                                            1 Reply Last reply Reply Quote 3
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