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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Frederick RochetteF Offline
      Frederick Rochette Bronze Member
      last edited by

      Another trail running outing today and another bug experiment… NO MAP. Sorry to moan, but these are the facts…
      To sum up, I experienced

      • a crash in the middle of activity when using the map
      • lag when scrolling widgets
      • excessive battery consumption when using S+
      • sports profiles not appearing
      • maps not displayed
      • S+ with a black screen
      • the need (about once a week) to do a soft reset because the watch no longer connects to SA
        To this I would add the NGP and the unreliable power on the wrist when climbing.
        I’m impatiently waiting for all these bugs to be resolved because the user experience is deplorable and it’s damaging SUUNTO’s image, particularly with all my club friends.
        Please SUUNTO 🙏IMG_6644.jpeg
      Jan KrejčíJ J 2 Replies Last reply Reply Quote 5
      • babychaiB Offline
        babychai Silver Members @isazi
        last edited by

        @isazi said in Suunto Vertical: Bug Collection:

        @babychai it could be that Malaysia does not have the contour lines available, I’ll ask and report back.

        hi @isazi, may i know got any update regarding the contour line in Malaysia map? Is it a bug for Malaysia map? wait for next week Hotfix? 🤔

        Suunto Vertical Black Ruby (S/S)
        S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
        Suunto 9 Peak All Black
        Suunto Spartan Trainer Wrist HR (Black)

        isaziI 1 Reply Last reply Reply Quote 0
        • Jan KrejčíJ Offline
          Jan Krejčí @Frederick Rochette
          last edited by

          @Frederick-Rochette Maps are fine, this is caused by routes. Restart watch each time you load new routes into the watch, then you need to calibrate compass again. After that, this problem disappears. Hope devs can fix this soon.

          1 Reply Last reply Reply Quote 4
          • Enrique 0E Offline
            Enrique 0 @renton82
            last edited by

            @renton82 I confirm that you must choose generic distance for open water swimming, because swim distance is based on a pool length, I had exactly the same problem.
            Then, I had a look to my recent open water activities, and I can see distance in meters both on the swatch and on the Sunnto App.
            I didn’t find any parameter to manage this… I’ll come back to you If I find something
            Capture+_2023-06-16-14-18-45.png

            1 Reply Last reply Reply Quote 0
            • J Offline
              jakubdr Bronze Member @Frederick Rochette
              last edited by

              @Frederick-Rochette No soft reset necessary when the Watch doesn’t connect to SA, I found this easier workaround:

              • turn on the airplane mode on watch
              • turn it off

              It then connects to SA right away. A bit annoying bug, but this workaround works for me.

              Frederick RochetteF 1 Reply Last reply Reply Quote 3
              • Frederick RochetteF Offline
                Frederick Rochette Bronze Member @jakubdr
                last edited by

                @jakubdr thanks I’ll try

                1 Reply Last reply Reply Quote 0
                • wmichiW Offline
                  wmichi
                  last edited by

                  Not sure if this is a bug… When I have the new solar watch face selected, the watch doesn’t turn off the screen while charging. Instead it looks like this:

                  Bildschirmfoto 2023-06-16 um 21.28.18.png

                  If I select one of the other (older) watch faces, the display gets completely turned off while charging.

                  freeheelerF 1 Reply Last reply Reply Quote 0
                  • freeheelerF Offline
                    freeheeler @wmichi
                    last edited by

                    @wmichi
                    it happens also to older watches with different screens. I saw this several times and seems to be a minor bug, nothing to worry about IMO

                    living sideways

                    wmichiW 1 Reply Last reply Reply Quote 0
                    • wmichiW Offline
                      wmichi @freeheeler
                      last edited by

                      @freeheeler Right, it’s minor. I think I never saw this before, because the S9PP charges so fast.

                      freeheelerF 1 Reply Last reply Reply Quote 0
                      • freeheelerF Offline
                        freeheeler @wmichi
                        last edited by

                        @wmichi
                        I saw it first on S9PP. I think it happens more often than we think, but we don’t watch the watch charging, right? 😉
                        it was coincidence in my case

                        living sideways

                        1 Reply Last reply Reply Quote 0
                        • SimonS Offline
                          Simon Bronze Member
                          last edited by Simon

                          The good, the bad and the ugly 🙂

                          The good:

                          I’ve received my Vertical yesterday, configured it and did my first multisport activity today. First off, the battery life is crazy!!! Started this morning with 96%, did a 1 h 40 min hours activity with performance GPS - which was also perfect - and now, the watch shows 97%. It’s a very sunny day 😉 Using the map is quite useful.

                          The bad (no bugs):

                          1. With former Suunto watches (e.g. S9P), when leaving the track during navigation, the map would zoom out and show me where the track was. That’s no longer the case. I need to manually zoom out. If the track is further away than 500 m, I need to move the map around and search for the track, because there is no indication where the nearest direction is back on track. Not a bug, but not so nice.

                          2. When panning the map, it snaps back to the current location quite fast. And just after each panning, the map shifts around a little bit. Both makes planning an off-track route a bit difficult. In an emergency situation (blizzard, cold, etc), this could be quite bad.

                          3. The onboard HR and particularly the spO2 sensors are still just toys. A waste of space, weight and battery. The acquired data is sometimes quite good, in the case of HR even accurate, but they are just as often absolutely incorrect. Hence, unreliable toys. Yeah, many people want to have that still. I don’t :'-D

                          The ugly (bugs):

                          1. Using the display “Intensity zones”, one can configure 2 fields. Only 1 is actually shown on S9P/P and on the Vertical. To my knowledge, the second field is only used on S9. Okay, so I filled the field marked as #1 and set the second field to “Empty”. This didn’t work. During the activity, the display did show the current heart rate, but all other data was garbled up. Now I set both fields to the same value and it seems to work now.

                          2. When I wanted to start the second activity via the multisport option (long press upper button during activity), there there were no names given for the options to choose from - only blank fields. My configuration: I deleted all default sport modes and created 4 custom sport modes. I can select each of them to start an activity, but their names didn’t appear as multisport choices. A rather ugly bug!

                          I noticed a lot of other minor bugs, which are not critical. I’m a software engineer myself and - oh boy - I wouldn’t dare to publish a software that has so many issues. IMHO, Suunto did a quite sloppy job here. But okay, lots of different users with lots of different configurations … and everything should be there and working from the first day on. It’s a tough task. On the other hand, e.g. the above mentioned “Intensity zones” display issue with 2 fields when only 1 is available on the watch, has been known for years. That’s embarrassing 😞

                          Not sure if I keep the watch. It seems to be very unreliable all in all.

                          S9P Ti - ex Altimax, A3P, SV Ti

                          ? seanvkS 2 Replies Last reply Reply Quote 5
                          • ? Offline
                            A Former User @Simon
                            last edited by

                            @Simon I was also impressed about the battery, but don’t forget to calibrate the battery (discharge from 100% to 0%) 🙃 I went out with 30% battery remaining on my first charge and boom the watch discharged in 30 minutes… Just a FYI to avoid unpleasant surprises 🙂

                            SimonS TieutieuT 2 Replies Last reply Reply Quote 1
                            • SimonS Offline
                              Simon Bronze Member @Guest
                              last edited by

                              @tomasbartko Oh wow, that’s kind of nasty! 🙈

                              S9P Ti - ex Altimax, A3P, SV Ti

                              1 Reply Last reply Reply Quote 0
                              • TieutieuT Offline
                                Tieutieu Platinum Member @Guest
                                last edited by

                                @tomasbartko said in Suunto Vertical: Bug Collection:

                                @Simon I was also impressed about the battery, but don’t forget to calibrate the battery (discharge from 100% to 0%) 🙃 I went out with 30% battery remaining on my first charge and boom the watch discharged in 30 minutes… Just a FYI to avoid unpleasant surprises 🙂

                                Did you had the backlight on ? That is THE major bug that over-consume the battery

                                Suunto’s devices at home :
                                Vertical titanium solar
                                Suunto Race S
                                S9pp titanium sand
                                Suunto Wing
                                S9B titanium Ambassador edition, A3P, X6

                                ? 1 Reply Last reply Reply Quote 0
                                • ? Offline
                                  A Former User @Tieutieu
                                  last edited by

                                  @Tieutieu no, not really. I however had 2 Suunto apps on. I guess this combination with no calibration was the issue.

                                  ? 1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @Guest
                                    last edited by

                                    @tomasbartko

                                    S+ apps eat through your battery faster than it takes a Golden Retriever to finish a bowl of spaghetti. 😬

                                    1 Reply Last reply Reply Quote 1
                                    • mikekoski490M Offline
                                      mikekoski490 Bronze Member
                                      last edited by mikekoski490

                                      Finally got hit by the reset bug - 60k gravel ride, at about the 30k mark just turned off and restarted. It was going into activity pause mode as I was taking a photo. Profile was just basic. 2 apps running - big numbers and CO2e. Not a big deal but would be nice to stitch the 2 workouts together in SA. Just missed a section of HR, which is seperate from 15 minutes earlier when a fairly large black bear ran across the logging road about 100 meters infront of me - that shows an HR spike lol.

                                      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                      Current: Suunto Race Ti

                                      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                      Suunto App running on Google Pixel 8/Android 14

                                      1 Reply Last reply Reply Quote 1
                                      • runomaticR Offline
                                        runomatic Silver Members
                                        last edited by runomatic

                                        After all that negative feedback, i’ve got a positive one: Went out for a 25k run with just 7% battery left. Coming home with 4% after 2:40h. Call me Mr. Brave!

                                        https://runomatic.de
                                        SUUNTO VERTICAL Titanium Solar Black (2.40.38)
                                        SUUNTO WING Black
                                        SUUNTO App (iOS)

                                        freeheelerF Frederick RochetteF 2 Replies Last reply Reply Quote 7
                                        • freeheelerF Offline
                                          freeheeler @runomatic
                                          last edited by

                                          @runomatic
                                          going out on 7% is living on the edge 😂
                                          👍

                                          living sideways

                                          1 Reply Last reply Reply Quote 3
                                          • seanvkS Offline
                                            seanvk @Simon
                                            last edited by

                                            @Simon On the subject of the widgets. One item I would add to your mentioning of HR and spO2 is that I think they should entirely avoid putting the widgets in a pipeline so to speak. Not just because of the lag, but there is no quick way to get to the one you want. Instead, they should have the following flow:

                                            middle button or side swipe -> list of widgets with some partial information.
                                            top or bottom buttons, scroll up or down
                                            middle button select for more detail

                                            I just really dislike the side scroll for the widgets and coupled with the lag, it’s not a very good experience just to get to one widget you wanted to look at in more detail

                                            Suunto Race Titanium
                                            Suunto Vertical Titanium
                                            Suunto 9 Peak Pro Forest Green
                                            Suunto 9 Peak Moss Gray

                                            ? BrunoHB 2 Replies Last reply Reply Quote 2
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