Disappointing launch

[General_Witt]

An Update for you guys.
The eBay jewelry (it’s a real physical shop) where I ordered the Titanium Race has cancelled my order.
He just received a new stock of watches but only the steel version.
He said Suunto promised to deliver him the Titanium stock next week, but he wasn’t certain about that.
So it’s at least next week.
I’m sincere, if only Fenix wasn’t the ugliest watch on the market I’d have bought one days ago.

[Tieutieu]

Seems that titanium version is available for purchase, at least on french suunto’s website…

Everybody should keep cool !

“Much Ado About Nothing” ??

[Mi_chael]

@Tieutieu

Ordered it just now !!
Thanks for the tip

[Mi_chael]

Waiting for confirmation…

Waiting for delivery info…

Waiting for unboxing…

Waiting for testing…!!!

I updated my post for each step

[sir_max]

@Mi_chael hope you get it quick hehe

[wcreasyl]

@Tieutieu It looks like the Ti is also available on the US site again. It does say due to high demand there is a limit of 1 per order.

Hopefully that means something was resolved. I’m still waiting to hear back about the order I placed right when it released.

[craigeggleton]

@wcreasyl The fact that the watch is now available to order again and it is available on US Amazon site makes me even more furious that this joke of a company still has not shipped mine. Their chat function on their support site is an absolute joke. Amateur hour over therre.

[Bogdan1921]

It’s really sad so see what’s happening. It was a lot of hype around of this new watch, but I feel that Suunto it’s losing train after train. All this issues will keep a lot of people apart the brand.

[sir_max]

@Bogdan1921 this is so true… after all the mess, I am ready to finally move off the Ambit 2 for the Race but what a debacle…

[Lechamoix]

Rumour… Rushed release and production problems in Asia… Suunto will say nothing and neither will the field testers…

[BrunoH]

Have you seriously never before witnessed a launch where demand is bigger than the supply? These things happen. Just remember Sony and PS5. Chill out!

[Marius Jacobsen Eggerud]

@Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!

[Egika]

@Lechamoix the field testers have no insights into Suunto operations.

I have ordered an all black race on th 17th and delivery is scheduled for tomorrow. Now the titanium version is available to be ordered as of today.

[Egika]

@Marius-Jacobsen-Eggerud said in Disappointing launch:

@Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!

Maybe you missed this thread:
https://forum.suunto.com/topic/9501/reviews/9

[GiPFELKiND]

@craigeggleton got this Email too ‍ Yesterday

[sir_max]

@Egika you are based in DE? I’m in NL and still no confirmation - is it DHL for you?

[Egika]

@sir_max Yes, am in DE. Carrier is UPS. Delivery scheduled for tomorrow

[ChrisA]

@Marius-Jacobsen-Eggerud They said, that they will need some weeks to fully evaluate all the features, especially HRV tracking, which takes 3 weeks to fully work. So I guess, that’s the reason.

[FoleyRose]

So I just chatted with support and apparently they are having “a technical issue with the shipping labels at the moment”. I asked if this issue was only for the titanium version and they answered “yes, atm its only the titanium and only in north america”. When I asked how long this will take to resolve, they answered “1-2 Days i hope”.
This honestly feels like canned answers bs to me.

[sir_max]

@Egika Awesome, will be nice to hear your first impressions