Disappointing launch
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@Mi_chael hope you get it quick hehe
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@Tieutieu It looks like the Ti is also available on the US site again. It does say due to high demand there is a limit of 1 per order.
Hopefully that means something was resolved. I’m still waiting to hear back about the order I placed right when it released.
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@wcreasyl The fact that the watch is now available to order again and it is available on US Amazon site makes me even more furious that this joke of a company still has not shipped mine. Their chat function on their support site is an absolute joke. Amateur hour over therre.
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It’s really sad so see what’s happening. It was a lot of hype around of this new watch, but I feel that Suunto it’s losing train after train. All this issues will keep a lot of people apart the brand.
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@Bogdan1921 this is so true… after all the mess, I am ready to finally move off the Ambit 2 for the Race but what a debacle…
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Rumour… Rushed release and production problems in Asia… Suunto will say nothing and neither will the field testers…
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Have you seriously never before witnessed a launch where demand is bigger than the supply? These things happen. Just remember Sony and PS5. Chill out!
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@Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!
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@Lechamoix the field testers have no insights into Suunto operations.
I have ordered an all black race on th 17th and delivery is scheduled for tomorrow. Now the titanium version is available to be ordered as of today.
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@Marius-Jacobsen-Eggerud said in Disappointing launch:
@Lechamoix and still waiting for reviews. Nothing from DCRainmaker and Desfit. Strange!
Maybe you missed this thread:
https://forum.suunto.com/topic/9501/reviews/9 -
@craigeggleton got this Email too
Yesterday
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@Egika you are based in DE? I’m in NL and still no confirmation - is it DHL for you?
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@sir_max Yes, am in DE. Carrier is UPS. Delivery scheduled for tomorrow
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@Marius-Jacobsen-Eggerud They said, that they will need some weeks to fully evaluate all the features, especially HRV tracking, which takes 3 weeks to fully work. So I guess, that’s the reason.
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So I just chatted with support and apparently they are having “a technical issue with the shipping labels at the moment”. I asked if this issue was only for the titanium version and they answered “yes, atm its only the titanium and only in north america”. When I asked how long this will take to resolve, they answered “1-2 Days i hope”.
This honestly feels like canned answers bs to me. -
@Egika Awesome, will be nice to hear your first impressions
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@craigeggleton while I understand, that one beeing dissapointed, that a product, which should be available is not and that waiting for something is never a pleasure, I don’t really understand why people are so emotionally upset about it and seemingly take this as a personal insult.
When I go to a local Porsche, BMW, Mercedes or VW store here in Germany, I am lucky if I get the modell I want, within a few days. Normaly you wait for months! And those are German cars I want to buy in a German official supplier. Nobody would say that those companies are “jokes”, Suunto can deliver a Race Steel version within days, the Titanium version seems to be delayed, but well, it’s a special modell and even then - it is like it is. One can only speculate why the Titanium modells are not available. Maybe it’s completly not Suuntos fault, but somewhere in the shipping, delivery, customs etc. process something went wrong. Being angry and in a bad mood won’t change anything besides detoriating your health an wellness
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@ChrisA Thanks for bringing a bit of sanity to this thread—“omg I have to wait a few days for a new GPS watch that didn’t even exist until a few days ago” is a really puzzling response!
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@sir_max said in Disappointing launch:
@Egika Awesome, will be nice to hear your first impressions
I have been testing the Race for some months now - so no first impressions…
I just ordered regular production watches for my family members -
@Egika Sorry, I am new to the forum - did you write somewhere what you think?