No-Map-Problem

pavel.samokha

dzembronja

@pavel-samokha Good day, I understand you, that this is a software problem, right? Thank you for your answer

pavel.samokha

@dzembronja yes, software problem, not data problem.

dzembronja

@pavel-samokha Because I thought it was the lack of a watch, that’s why I’m asking you this, it makes me happy that the problem is of a different plan,you reassured me,thaks

Majkel Paszeko

@pavel-samokha Hi, can you tell us where Dev team is with fixing this issue? I have my SV stiil getting “black grid” and eventually crashing on particular map areas (when I’m running there or just moving map there). Do you know if the same issue was reported or reproduced for Race too? If it was, does new 2.30.32 update fix that?

pavel.samokha

@Majkel-Paszeko please DM me the location

Dimitrios Kanellopoulos

If you have an issue with the maps please add your location in this thread https://forum.suunto.com/topic/9741/black-grid-issue

Majkel Paszeko

@Dimitrios-Kanellopoulos Thanks, I know this thread and I posted location there already 2 weeks ago and now again. For me it’s a little concern however that Suunto is still collecting “bad” locations. Just like the issue was not yet addressed, navigated or even reproduced by Dev Team? Or is it map files issue as itself and each locations must be fixed individually?

pavel.samokha

@Majkel-Paszeko

We’re collecting issues to study root causes
At least one issue was identified and we have a fix, but I can’t promise when there will be a FW release containing it
Black grid is normally software issue, not data issue

Majkel Paszeko

@pavel-samokha thanks for your response. Could you tell us a little, why this is happening on particular map locations only? Is it because of too many objects (trails) to be displayed in this area? This kind of information could help us at least avoiding using maps in such “dense” locations.

pavel.samokha

@Majkel-Paszeko bug with processing some types of geometries

Majkel Paszeko

@pavel-samokha buildings shapes or trail/street curves?

dzembronja

@pavel-samokha Good afternoon, now there are problems with the calibration of the compass, it needs to be done every day, there was no such problem before and the weather does not synchronize, before it lasted for 2-3 days, now it disappears the next day

pavel.samokha

@dzembronja both are unrelated to no-map-issue, please write them as a separate topics

Alexander

Hello,
Today for the second time I had the problem with a disappearing map after two or three kilometers, followed by a crash and automatic restart of the watch during the activity. After this restart the map is back.
Does anyone have an idea what I can do or whats the problem?
The first time was after the last firmware update.

Thanks
Alex

Brad_Olwin

@Alexander Depending on where you are map updates are rolling out now and will be coming for other areas. The updates should help solve this issue.
https://forum.suunto.com/topic/9955/maps-update-rollout-december-2023/5?_=1702583601997

Alexander

@Brad_Olwin Thanks Brad!

Mff73

@Brad_Olwin
Didn’t Pavel wrote that nomap issue is more likely to be software linked and not data?
https://forum.suunto.com/post/134139

Majkel Paszeko

@Mff73 exactly! He mentioned bug with processing some types of geometry…
And now they say after updates there will be no elevation contours in zoom levels 500+ which makes these maps acctually useless in mountains.
Were these contours the geometries trigerring “black grid” issue? Is just removing them the only way to fix it really?

Egika

@Majkel-Paszeko maybe the message about contour line could be mistaken.
While I don’t know if they play a role in the no-map problem of this thread, the current map update was indeed mainly an update and a fix of some map content not showing.

So the vast majority of users were in favor of getting right now:

getting most recent OSM data
getting rid of the grey areas where adjacent regions merge
having trails shown up to 500m zoom level

while temporarily accepting the only drawback of having contour lines only up to 200m zoom.

You seem to belong to the 5% that would have preferred to wait with the grey areas and not rendered trails, because you maybe have not been affected from this and rely on the contour lines very much.