uncomplete track during activity

[skitouring]

I have been using the suunto race for two months now and I have noticed a major issue on several occasions : the track-back feature is not working.

During long activities (ski touring), using the watch on performance or endurance mode, with bread crumb navigation, I have noticed that on the watch, my trail is uncomplete : the beginning is missing.
On this picture, I am on my way down, and the first part of the activity is missing (from the road to the beginning of the red track).
However, the recorded activity is complete, and I’m always perfectly located by the watch (no GPS issue)

The track-back is an essential feature for an outdoor watch in order to find our way back, and not only the direction back (“Find back” feature of the Race). Track back was working on my old suunto traverse, and I feel this is a major step back from Suunto

Has anyone had the same issue ? Is it specific to my watch ? Is there any way to solve it ?
Thank you very much for your help !

[babychai]

@skitouring Me and my friend have this issue too for our Vertical. Not always happen though. Should be wait for next update to fix this.

[ortles]

Hi,

I have the same problem with my sunnto vertical: The red “breadcrumb” track is correnctly shown on the way up, but on the way down, the first part of the track has dissapeared.

For a watch, which is meant to be used in the mountains, this is a MAJOR BUG, that should be FIXED AS SOON AS POSSIBLE.

It is absolutely necessary to have a reliable option to get back on the track you haven taken on your way up - e. g. if there´s a white out on a glacier and you have to turn back.

So, I hope they will fix this with the next update. Or does anybody have a different solution for this problem?

[babychai]

@ortles not a solution but for backup purpose i always plan and draw a route in SA and sync to my watch first before i go to mountains for hiking.

at least if red line disappeared i still have blue line as a guidance.

[GiPFELKiND]

@ortles The only solution is that suunto fix it and do this fast! The race is out since October 2023. The Vertical since may 2023. Enough time to fix this issue. Would be sad to change to garmin one year after Vertical release cause suunto didnt get solved some known Bugs… Hope they fix it fast

[ortles]

Hey guys, thanks for your answers - this is defenitely something, suunto should work on! I mean, the vertical is meant to be the top outdoor watch, it costs 500-600 Euro, and there‘s no reliable track back function??

In case of emergency, if there‘s no sight, this is one if the most important features!

I have been in a white out on glacier twice with really no sight and no traces —> with the 10 year old (!) ambit peak 3, I could choose the ‚track back‘ option and found my way back safely, no problem.

The vertical does not have an explicit track back option. Why?? The red line could serve as a track back, but until now, is not reliable. Should be fixed, definitely.

The blue line you have uploaded in advance is not always enough, e. g. if there are hidden crevasses on a glacier and you need the exact way around, to find your way back safely.

Another feature i am missing is the option to choose one of the recorded tracks of your last activities as a track in the navigation menue. With my old ambit peak 3, no problem. With the vertical, this is not possible (only via the app, which, in certain situations outside, is not very convenient).

In general, the vertical is a good watch, but with this, i am very disappointed. Not having a reliable option to track back is definitely a reason to switch to garmin. I mean, the ten year old ambit peak 3 can do this, but the brand new, top notch vertical has no option for that? Really??

I hope, suunto will fix this!!

Greets, ortles

[GiPFELKiND]

@ortles i think Suunto had a trackback Funktion in Board. Where is the difference between a function called “track Back” and follow your recorded track Back on Display? You can zoom in the maps in your watch and go the route back to your Startpoint. Am i wrong? Is this not a track back Option for you?

[GiPFELKiND]

@ortles said in uncomplete track during activity:

The vertical does not have an explicit track back option. Why?? The red line could serve as a track back, but until now, is not reliable. Should be fixed, definitely.

Why this is not reliable? Your recorded track is with Multiband very good to come safe Back at home, Go your route easy Back!? Otherwise you could stop follow your track, and start the track again without stoping your GPS record. Then you didnt have the red line only your blue Line…and you can track Back to your Startpoint

[Egika]

@GiPFELKiND it is not reliable, if there is a chance that the beginning of the track is not shown in the watch…

[GiPFELKiND]

@Egika ah you are right. This part i read to fast. Sorry if the first part from the track is missing

[ortles]

@GiPFELKiND:

You are right - the red “breadcrumb” track would be an appriopriate “track back” option! If this would be reliable, everything would be totally fine.

The problem is just that, for some reasons, the first part of the track is oftentimes missing when going down again. I noticed this three or four times until now when ski touring (the activities were about 3-6 hours long each).

I was wondering, if I was the only one with this problem, but this seems to be a common thing.

If I look at the track in the app afterwards, the recorded track non the less is complete.

So I think this is a software bug concerning the “breadcrumb” function that should be fixed!

[Egika]

@ortles correct. I reported this bug into Suunto’s bug tracking system quite a while ago.
So this will be prioritised there.

[Brad_Olwin]

@ortles I had this happen as well. Suunto knows about the bug and will fix but we do not know when.

[ortles]

@Brad_Olwin @Egika Thanks for the update!

That sounds like good news, if they will fix it, everything should be fine - hope this will come with the next update!

[wesk2a]

I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

[Brad_Olwin]

@wesk2a I hear you! Happened to me this weekend during SkiMo as well. I needed to see the right trail back to my car. Suunto knows this is a bug.

[ortles]

@wesk2a said in uncomplete track during activity:

I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

I absolutely agree with you! It‘s not a ‚nice to have‘ but a safety-relevant issue.

Here they are discussing about the suunto update policy:

https://forum.suunto.com/topic/10338/unfortunately-time-to-go-back-to-garmin/123

I agree that for some features it‘s not necesssary to offer updates every three to four weeks. But if the issue is relevant for safety, they should be quicker IMHO.

My old ambit peak 3 had no problems with that, so I was surprised that the new vertical, which is supposed to be used in an alpine environment, does not offer a reliable track back option.

Hope they will fix this better sooner than later…

[isazi]

This post is deleted!

[peegee]

@skitouring
Do you know if it has been fixed on new update?

[Mff73]

@peegee
It seems not
https://forum.suunto.com/post/141156