Heart Rate Measurement stops

Matúš

@freeheeler said in Heart Rate Measurement stops:

@Matúš
it’s known and reported

≠ it’s known what is going on…

Matúš

@Matúš said in Heart Rate Measurement stops:

This problem has happened to me mainly between December and January, about a half a dozen times; in February, not at all.

Well… It happened again last night.

Anyway, I do not know if this could be a hint to solve this issue, but…

Following my daily routine, I’m almost certain that since the last time the OHR sensor has crashed I always synchronized the watch twice a day, so once in the morning (some hours after waking up) and once in the late afternoon/evening (let’s say, around the dinner time), but definitely before night time.

Yesterday, I have synchronized the watch only once in the early afternoon, so no synchronization before going to bed. Then, around midnight, the OHR sensor has crashed and this morning I did the watch soft-reset.

I know that this hypothesis may sounds strange and out of context with respect to the issue, but it’s the only “anomaly” that I’m able to associate to the last OHR sensor crash.

pilleus

@Matúš said in Heart Rate Measurement stops:

Anyway, I do not know if this could be a hint to solve this issue, but…

You may be right. I sync my S9PP every hour (this happens with the external app macrodroid to have the correct data for the sync to Google Fit) and since that procedure I never had a stop of the heart rate measurement in the night. Before it happened 2 times a week …

Matúš

@pilleus, “It is the same motif three times repeated. That cannot be coincidence” it is said by Poirot in a Christie’s novel…

Then, waiting for the third coincidence!

thailon

@Matúš byť I do synch 6x per day at least and still it does happen. I found one case when it always crashes - it’s if I start to log activity (hr belt, wrist unit hr off) and finish. If I do not restart after synch, it does crashes.

And if the battery is close to 0%, but happened once, so I can’t confirm association to issue.

minimark069

I have noticed this a few times not sure if its related but I went for a run yesterday with the Smart HR Belt connected and the wrist heart rate appeard to stop during the night so only a couple of hours of sleep recorded, i have also found that the smart HR belt doesnt appear to connect first time like it used too.

Matúš

@thailon, since my last message, I can report these:

Sunday/Monday: OHR sensor stopped working, with the last synchronization of the watch more or less twelve hours before
Monday/Tuesday: very bad sleep tracking (the watch has reported about three hours of sleep while I have slept almost eight hours straight), the last synchronization around 21
Tuesday/Wednesday: OHR sensor stopped working again, even if I have synchronized the watch again around 21; strange unusual thing? The weather forecast widget was not showing any data. Then, I do not why, I have changed the watch face to the last one available in 9PP’s watch faces list (never ever used)
Wednesday/Thursday: I woke up and, even before I have done a hundred footsteps, the watch has vibrated and lighted up showing me the sleep tracking report (never before so damn accurate!); the vibration and the lighting up of the watch were an unexpected news: it has never happened to me with the other face watches that I have used in the last year

This morning, again, vibration and lighting up of the watch and a very accurate sleep report at once I have left the bed.

Well… Is the watch face influencing the watch behaviour?? I’m getting crazy with this watch… And then, now that with this watch face the watch briefly stop the sleep tracking when I get up, what if I get up in the night for some water, the sleep tracking will be interrupted as well?

@minimark069, I’m not able to give you a feedback referring to the HR belt, I usually train relying on the OHR sensor (for me woks properly).

pilleus

@Matúš said in Heart Rate Measurement stops:

what if I get up in the night for some water, the sleep tracking will be interrupted as well?

I have noticed that the S9PP starts a second sleep cycle when sleep is interrupted (getting up during the night). You can’t see it on the watch or in the app, but if you synchronize the sleep to Google Fit, two sleep cycles are displayed. One from falling asleep to getting up during the night, the second from falling asleep again to getting up in the morning.

thailon

@Matúš I’m going to try to change watch face, even I like the current one I use.

Just wanted to write, that my unit didn’t track sleeping last night even I have restarted it before night. I’m starting to be so pissed of more and more and level of annoyment is so high that’s better not to start describing it right now.

I have find out one thing. I cleaned my watches after some activity and once wet, the green light started to be constantly flashing. I dried it up, didn’t help, so restarted again. Then I use strong light to light the sensor and It started flashing again, so reboot was necessary again. I think it has something to do with hardware.

Anyhow, I gonna bring the watches back to store when stop tracking is going to happen again. I will show them that’s it is no measuring the values, there is nothing official what to do and for me it means it’s faulty. Enough is enough. I’m Suunto fan from T3c but spending always more than 300€ for faulty units with NO response from company with even no bug fixing for 3 months!!! when user’s - customers - test results showing them issues for free - which is nonsense and nothing is happening, that’s behavior of ignorance and lack of quality processes in this company, unfortunately. I do see basic functionalities are not tested, working and even fixed if reported as buggy.

Would we use e.g. car if speed is displayed incorrectly and nothing happens? Would you buy car from thus company again? It’s the same. Basic feature.

But most sad moment for me is lack of communication from company. That’s what hurts the most.

GiPFELKiND

@thailon you are right man Hope you find help here

thailon

@Matúš I use the face you selected from the beginning.

Adamhert

The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

thailon

@Adamhert nobody knows, that’s the fact.

wakarimasen

@Adamhert said in Heart Rate Measurement stops:

The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

Just curious - have you sent logs to Suunto, each time it has happened? I am one of the ones for whom this has never happened, by the way.

Adamhert

@wakarimasen How can I send a log to Suunto?

wakarimasen

@Adamhert said in Heart Rate Measurement stops:

@wakarimasen How can I send a log to Suunto?

I’m sure the Admins can provide better help than me, but if you look in the profile section of the app there is a link to send logs. I fear a lot of people that have problems do not send logs to a Suunto, which I’m sure would help to gather data and analyse root causes.

Matúš

@thailon, well, for me the watch behaviour has changed: it sounds strange, illogical, but, currently, great sleep tracking.

I’ll keep you up to date!

Matúš

@wakarimasen said in Heart Rate Measurement stops:

have you sent logs to Suunto, each time it has happened?

I have sent logs to Suunto, more or less each time it has happened, but…

How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…

thailon

@Matúš maybe I could try to change screen from that last one (which I used always) to another one

Ludwig Pichlbauer

Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)