Heart Rate Measurement stops

[Matúš]

@thailon, since my last message, I can report these:

• Sunday/Monday: OHR sensor stopped working, with the last synchronization of the watch more or less twelve hours before

• Monday/Tuesday: very bad sleep tracking (the watch has reported about three hours of sleep while I have slept almost eight hours straight), the last synchronization around 21

• Tuesday/Wednesday: OHR sensor stopped working again, even if I have synchronized the watch again around 21; strange unusual thing? The weather forecast widget was not showing any data. Then, I do not why, I have changed the watch face to the last one available in 9PP’s watch faces list (never ever used)

• Wednesday/Thursday: I woke up and, even before I have done a hundred footsteps, the watch has vibrated and lighted up showing me the sleep tracking report (never before so damn accurate!); the vibration and the lighting up of the watch were an unexpected news: it has never happened to me with the other face watches that I have used in the last year

This morning, again, vibration and lighting up of the watch and a very accurate sleep report at once I have left the bed.

Well… Is the watch face influencing the watch behaviour?? I’m getting crazy with this watch… And then, now that with this watch face the watch briefly stop the sleep tracking when I get up, what if I get up in the night for some water, the sleep tracking will be interrupted as well?

@minimark069, I’m not able to give you a feedback referring to the HR belt, I usually train relying on the OHR sensor (for me woks properly).

[pilleus]

@Matúš said in Heart Rate Measurement stops:

what if I get up in the night for some water, the sleep tracking will be interrupted as well?

I have noticed that the S9PP starts a second sleep cycle when sleep is interrupted (getting up during the night). You can’t see it on the watch or in the app, but if you synchronize the sleep to Google Fit, two sleep cycles are displayed. One from falling asleep to getting up during the night, the second from falling asleep again to getting up in the morning.

[thailon]

@Matúš I’m going to try to change watch face, even I like the current one I use.

Just wanted to write, that my unit didn’t track sleeping last night even I have restarted it before night. I’m starting to be so pissed of more and more and level of annoyment is so high that’s better not to start describing it right now.

I have find out one thing. I cleaned my watches after some activity and once wet, the green light started to be constantly flashing. I dried it up, didn’t help, so restarted again. Then I use strong light to light the sensor and It started flashing again, so reboot was necessary again. I think it has something to do with hardware.

Anyhow, I gonna bring the watches back to store when stop tracking is going to happen again. I will show them that’s it is no measuring the values, there is nothing official what to do and for me it means it’s faulty. Enough is enough. I’m Suunto fan from T3c but spending always more than 300€ for faulty units with NO response from company with even no bug fixing for 3 months!!! when user’s - customers - test results showing them issues for free - which is nonsense and nothing is happening, that’s behavior of ignorance and lack of quality processes in this company, unfortunately. I do see basic functionalities are not tested, working and even fixed if reported as buggy.

Would we use e.g. car if speed is displayed incorrectly and nothing happens? Would you buy car from thus company again? It’s the same. Basic feature.

But most sad moment for me is lack of communication from company. That’s what hurts the most.

[GiPFELKiND]

@thailon you are right man Hope you find help here

[thailon]

@Matúš I use the face you selected from the beginning.

[Adamhert]

The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

[thailon]

@Adamhert nobody knows, that’s the fact.

[wakarimasen]

@Adamhert said in Heart Rate Measurement stops:

The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

Just curious - have you sent logs to Suunto, each time it has happened? I am one of the ones for whom this has never happened, by the way.

[Adamhert]

@wakarimasen How can I send a log to Suunto?

[wakarimasen]

@Adamhert said in Heart Rate Measurement stops:

@wakarimasen How can I send a log to Suunto?

I’m sure the Admins can provide better help than me, but if you look in the profile section of the app there is a link to send logs. I fear a lot of people that have problems do not send logs to a Suunto, which I’m sure would help to gather data and analyse root causes.

[Matúš]

@thailon, well, for me the watch behaviour has changed: it sounds strange, illogical, but, currently, great sleep tracking.

I’ll keep you up to date!

[Matúš]

@wakarimasen said in Heart Rate Measurement stops:

have you sent logs to Suunto, each time it has happened?

I have sent logs to Suunto, more or less each time it has happened, but…

How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…

[thailon]

@Matúš maybe I could try to change screen from that last one (which I used always) to another one

[Ludwig Pichlbauer]

Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)

[flo7z]

@Ludwig-Pichlbauer

Yes I do observe the same since the last update I did 3 days ago

I’m on 2.39.20 with 9 peak pro

[pilleus]

@Ludwig-Pichlbauer said in Heart Rate Measurement stops:

Somebody seeing the same device behavior?

No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.

[Ecki D.]

Same here after the Softwareupdate! This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.

Will try to turn of OX sensor if it happens again.
Couldn’t reproduce while starting OX measuring manually.

Didn’t have this issue for quite a long time.

HR After Restart of PP9

[jussim]

@pilleus Same here, so far at least. Kind of nervous reading about these issues…

[Brad_Olwin]

@jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

[Zvezda]

I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
Any recommendation how to solve the problem?