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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • GiPFELKiNDG Offline
      GiPFELKiND Silver Members @thailon
      last edited by

      @thailon you are right man 👍🏼 Hope you find help here

      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

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      • thailonT Offline
        thailon Bronze Member @Matúš
        last edited by

        @Matúš I use the face you selected from the beginning.


        T3c, Quest, Ambit3 Peak, 9PP, Vertical

        M 1 Reply Last reply Reply Quote 0
        • A Offline
          Adamhert
          last edited by

          The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

          thailonT W 2 Replies Last reply Reply Quote 0
          • thailonT Offline
            thailon Bronze Member @Adamhert
            last edited by

            @Adamhert nobody knows, that’s the fact.


            T3c, Quest, Ambit3 Peak, 9PP, Vertical

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            • W Offline
              wakarimasen Silver Members @Adamhert
              last edited by wakarimasen

              @Adamhert said in Heart Rate Measurement stops:

              The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

              Just curious - have you sent logs to Suunto, each time it has happened? I am one of the ones for whom this has never happened, by the way.

              Suunto Race Titanium
              Suunto Ambit3 Peak
              Polar H10
              Polar OH1

              A M 2 Replies Last reply Reply Quote 0
              • A Offline
                Adamhert @wakarimasen
                last edited by

                @wakarimasen How can I send a log to Suunto?

                W 1 Reply Last reply Reply Quote 0
                • W Offline
                  wakarimasen Silver Members @Adamhert
                  last edited by

                  @Adamhert said in Heart Rate Measurement stops:

                  @wakarimasen How can I send a log to Suunto?

                  I’m sure the Admins can provide better help than me, but if you look in the profile section of the app there is a link to send logs. I fear a lot of people that have problems do not send logs to a Suunto, which I’m sure would help to gather data and analyse root causes.

                  Suunto Race Titanium
                  Suunto Ambit3 Peak
                  Polar H10
                  Polar OH1

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                  • M Offline
                    Matúš Bronze Member @thailon
                    last edited by

                    @thailon, well, for me the watch behaviour has changed: it sounds strange, illogical, but, currently, great sleep tracking.

                    I’ll keep you up to date!🤞

                    Suunto 9 Peak Pro Titanium Slate
                    Suunto Spartan Sport

                    #swatt

                    thailonT 1 Reply Last reply Reply Quote 1
                    • M Offline
                      Matúš Bronze Member @wakarimasen
                      last edited by

                      @wakarimasen said in Heart Rate Measurement stops:

                      have you sent logs to Suunto, each time it has happened?

                      I have sent logs to Suunto, more or less each time it has happened, but…

                      How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

                      Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…😅

                      Suunto 9 Peak Pro Titanium Slate
                      Suunto Spartan Sport

                      #swatt

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                      • thailonT Offline
                        thailon Bronze Member @Matúš
                        last edited by

                        @Matúš maybe I could try to change screen from that last one (which I used always) to another one 🙂


                        T3c, Quest, Ambit3 Peak, 9PP, Vertical

                        1 Reply Last reply Reply Quote 1
                        • Ludwig PichlbauerL Offline
                          Ludwig Pichlbauer
                          last edited by

                          Hi together,
                          I think with the latest update to 3.39.20 the bug is back.
                          Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                          Somebody seeing the same device behavior?
                          Kind regards:)

                          Suunto 9 Peak Pro (current)
                          Hammerhead Karoo 2 (current)
                          Suunto 9 Baro Black (retired)
                          Suunto Spartan Sport Wrist HR (retired)

                          flo7zF pilleusP S M R 7 Replies Last reply Reply Quote 5
                          • flo7zF Offline
                            flo7z Silver Members @Ludwig Pichlbauer
                            last edited by

                            @Ludwig-Pichlbauer

                            Yes I do observe the same since the last update I did 3 days ago

                            I’m on 2.39.20 with 9 peak pro

                            Florian Z.
                            Suunto 9 Peak Pro
                            Suunto Wings
                            Suunto D4
                            Suunto Ambit 3 Peak

                            B 1 Reply Last reply Reply Quote 4
                            • pilleusP Offline
                              pilleus @Ludwig Pichlbauer
                              last edited by

                              @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                              Somebody seeing the same device behavior?

                              No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.

                              https://www.instagram.com/moves.are.life/
                              Suunto Vertical Black Lime
                              Suunto 9 Peak Pro Black
                              Suunto Spartan Ultra Stealth Titanium

                              J 1 Reply Last reply Reply Quote -1
                              • Ecki D.E Offline
                                Ecki D. Bronze Member
                                last edited by Ecki D.

                                Same here after the Softwareupdate!😢 This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
                                Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.

                                Will try to turn of OX sensor if it happens again.
                                Couldn’t reproduce while starting OX measuring manually.

                                Didn’t have this issue for quite a long time.

                                Herzfrequenz_0.jpeg

                                HR After Restart of PP9
                                Herzfrequenz.jpegBildschirmfoto 2024-12-19 um 11.04.02.jpeg

                                https://www.strava.com/athletes/37982563
                                https://www.instagram.com/macdev

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                                • J Offline
                                  jussim Bronze Member @pilleus
                                  last edited by

                                  @pilleus Same here, so far at least. Kind of nervous reading about these issues…

                                  9PP since 09-2025.

                                  Brad_OlwinB 1 Reply Last reply Reply Quote 2
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @jussim
                                    last edited by

                                    @jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                    • Z Offline
                                      Zvezda
                                      last edited by

                                      I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                                      Any recommendation how to solve the problem?

                                      Mff73M 1 Reply Last reply Reply Quote 0
                                      • Mff73M Offline
                                        Mff73 @Zvezda
                                        last edited by

                                        @Zvezda said in Heart Rate Measurement stops:

                                        I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                                        Any recommendation how to solve the problem?

                                        wait and stay tuned for informations/fixes
                                        https://forum.suunto.com/post/159093

                                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                        Suunto Vertical all black
                                        Wife : S9PP
                                        SA: Always the latest beta :)
                                        Android 13, Galaxy S205G

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                                        • S Offline
                                          Sergio Nasi @Ludwig Pichlbauer
                                          last edited by

                                          @Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
                                          No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
                                          Very annoying, particularly because it’s a recurring problem

                                          EgikaE Ludwig PichlbauerL 2 Replies Last reply Reply Quote 2
                                          • EgikaE Offline
                                            Egika Platinum Member @Sergio Nasi
                                            last edited by

                                            @Sergio-Nasi as written above this is currently being worked on by Suunto.

                                            What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?

                                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                            Race S All Black - TI Canary - Titanium Courtney

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