Heart Rate Measurement stops
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Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)Suunto 9 Peak Pro (current)
Hammerhead Karoo 2 (current)
Suunto 9 Baro Black (retired)
Suunto Spartan Sport Wrist HR (retired) -
Yes I do observe the same since the last update I did 3 days ago
I’m on 2.39.20 with 9 peak pro
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@Ludwig-Pichlbauer said in Heart Rate Measurement stops:
Somebody seeing the same device behavior?
No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.
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Same here after the Softwareupdate!
This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.Will try to turn of OX sensor if it happens again.
Couldn’t reproduce while starting OX measuring manually.Didn’t have this issue for quite a long time.
HR After Restart of PP9
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@pilleus Same here, so far at least. Kind of nervous reading about these issues…
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@jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.
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I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
Any recommendation how to solve the problem? -
@Zvezda said in Heart Rate Measurement stops:
I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
Any recommendation how to solve the problem?wait and stay tuned for informations/fixes
https://forum.suunto.com/post/159093 -
@Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
Very annoying, particularly because it’s a recurring problem -
@Sergio-Nasi as written above this is currently being worked on by Suunto.
What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?
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@Sergio-Nasi yes, 2.39.20 - Suunto 9 Peak Pro
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@Ludwig-Pichlbauer said in Heart Rate Measurement stops:
Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)Same problem for my Suunto after the last update, some days ago. Reset and manufacturing settings do not solve the problem. The update is 2.39.20
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@Egika It doesn’t work. Despite starting the measurement manualy the leds doesn’t start flickering. Thanks anyway.
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@flo7z l have the same problem
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I am also dealing with this problem for nearly a week alrady. Very annoying!
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Same for me. Switching of my peak pro and starting it again reactivates the lights for measurements again but after around 4-6 hours it’s stops again. Manual measurement not switching on lights anymore.
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Hi ! since last Software update on my suunto 9 peak prolast week,
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Hello,
Happens to me as well since update to 2.39 and only soft reset helps. Please let me know if there is any solution for this problem. -
Hi all,
Since Last Week’s Software Update, all of us are suffering Heart Rate issue on our Suunto 9 Peak Pro. This New Software Version has an error on Heart Rate Function and this is very annoying for any athlete or sport lover.
Today I spoke with Suunto’s Chat asistance and they confirm me how to solve it.
Meanwhile they are working on it, we all have to change the Software to the previous version 2.37.48
I did it today and by the moment Heart Rate issue is solved changing to the previous version -
Hi,
Same here since the last firmware update (2.39.20).
Also experienced this issue with a former version of the firmware (early 2024, as stated when this topic was opened). It was solved with an update mid-2024, but now it went back again a couple of weeks ago.
I hope Suunto is working on this indeed…Very annoying, I have to do a soft reset before every activity (because even during the day, HR sensor stops abruptly, not only during sleep…)
