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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @jussim
      last edited by

      @jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 7
      • Z Offline
        Zvezda
        last edited by

        I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
        Any recommendation how to solve the problem?

        Mff73M 1 Reply Last reply Reply Quote 0
        • Mff73M Offline
          Mff73 @Zvezda
          last edited by

          @Zvezda said in Heart Rate Measurement stops:

          I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
          Any recommendation how to solve the problem?

          wait and stay tuned for informations/fixes
          https://forum.suunto.com/post/159093

          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
          Suunto Vertical all black
          Wife : S9PP
          SA: Always the latest beta :)
          Android 13, Galaxy S205G

          1 Reply Last reply Reply Quote 0
          • S Offline
            Sergio Nasi @Ludwig Pichlbauer
            last edited by

            @Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
            No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
            Very annoying, particularly because it’s a recurring problem

            EgikaE Ludwig PichlbauerL 2 Replies Last reply Reply Quote 2
            • EgikaE Offline
              Egika Platinum Member @Sergio Nasi
              last edited by

              @Sergio-Nasi as written above this is currently being worked on by Suunto.

              What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - TI Canary - Titanium Courtney

              M 1 Reply Last reply Reply Quote 2
              • Ludwig PichlbauerL Offline
                Ludwig Pichlbauer @Sergio Nasi
                last edited by

                @Sergio-Nasi yes, 2.39.20 - Suunto 9 Peak Pro

                Suunto 9 Peak Pro (current)
                Hammerhead Karoo 2 (current)
                Suunto 9 Baro Black (retired)
                Suunto Spartan Sport Wrist HR (retired)

                1 Reply Last reply Reply Quote 0
                • M Offline
                  magbueno @Ludwig Pichlbauer
                  last edited by

                  @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                  Hi together,
                  I think with the latest update to 3.39.20 the bug is back.
                  Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                  Somebody seeing the same device behavior?
                  Kind regards:)

                  Same problem for my Suunto after the last update, some days ago. Reset and manufacturing settings do not solve the problem. The update is 2.39.20

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    magbueno @Egika
                    last edited by

                    @Egika It doesn’t work. Despite starting the measurement manualy the leds doesn’t start flickering. Thanks anyway.

                    1 Reply Last reply Reply Quote 0
                    • B Offline
                      ben74 @flo7z
                      last edited by

                      @flo7z l have the same problem

                      S 1 Reply Last reply Reply Quote 0
                      • S Offline
                        sahara91 @ben74
                        last edited by

                        I am also dealing with this problem for nearly a week alrady. Very annoying!

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          MartinK
                          last edited by

                          Same for me. Switching of my peak pro and starting it again reactivates the lights for measurements again but after around 4-6 hours it’s stops again. Manual measurement not switching on lights anymore.

                          1 Reply Last reply Reply Quote 0
                          • A Offline
                            arkaitzgalvan
                            last edited by

                            Hi ! since last Software update on my suunto 9 peak prolast week,

                            1 Reply Last reply Reply Quote 1
                            • ania92A Offline
                              ania92
                              last edited by

                              Hello,
                              Happens to me as well since update to 2.39 and only soft reset helps. Please let me know if there is any solution for this problem.

                              A 1 Reply Last reply Reply Quote 0
                              • A Offline
                                arkaitzgalvan @ania92
                                last edited by

                                Hi all,
                                Since Last Week’s Software Update, all of us are suffering Heart Rate issue on our Suunto 9 Peak Pro. This New Software Version has an error on Heart Rate Function and this is very annoying for any athlete or sport lover.
                                Today I spoke with Suunto’s Chat asistance and they confirm me how to solve it.
                                Meanwhile they are working on it, we all have to change the Software to the previous version 2.37.48
                                I did it today and by the moment Heart Rate issue is solved changing to the previous version

                                1 Reply Last reply Reply Quote 0
                                • vincent mayousseV Offline
                                  vincent mayousse
                                  last edited by

                                  Hi,
                                  Same here since the last firmware update (2.39.20).
                                  Also experienced this issue with a former version of the firmware (early 2024, as stated when this topic was opened). It was solved with an update mid-2024, but now it went back again a couple of weeks ago.
                                  I hope Suunto is working on this indeed…Very annoying, I have to do a soft reset before every activity (because even during the day, HR sensor stops abruptly, not only during sleep…)

                                  1 Reply Last reply Reply Quote 3
                                  • A Offline
                                    arkaitzgalvan
                                    last edited by

                                    Yes correct the problem with the update.
                                    Please follow the below steps to solve
                                    the issue.
                                    Long press the middle button to enter
                                    setting Select general Select about Slide
                                    down until you see data privacy at the
                                    end Long press the lower button to enter
                                    the interface Slide down and select
                                    “select OTA pkg” You can see the current
                                    version and the previous version here.
                                    Select the previous version to update

                                    M P vincent mayousseV 3 Replies Last reply Reply Quote 8
                                    • W Offline
                                      william5091
                                      last edited by

                                      Same issue here since more or less 1 week. I guess it’s due to last update and restoring last version will do the job.
                                      Thanks @arkaitzgalvan for your help.

                                      A 1 Reply Last reply Reply Quote 0
                                      • Brad_OlwinB Brad_Olwin referenced this topic on
                                      • M Offline
                                        magbueno @arkaitzgalvan
                                        last edited by

                                        @arkaitzgalvan thanks for your help, its nice to have the previous version back.
                                        Anyone knows how can I avoid now the automatic software download to the watch when I syncro with the app?
                                        Thanks

                                        A P 2 Replies Last reply Reply Quote 0
                                        • A Offline
                                          arkaitzgalvan @magbueno
                                          last edited by

                                          @magbueno you are welcome 😉

                                          1 Reply Last reply Reply Quote 0
                                          • A Offline
                                            arkaitzgalvan @william5091
                                            last edited by

                                            @william5091 you are welcome

                                            1 Reply Last reply Reply Quote 0
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