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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • M Offline
      MartinK
      last edited by

      Same for me. Switching of my peak pro and starting it again reactivates the lights for measurements again but after around 4-6 hours it’s stops again. Manual measurement not switching on lights anymore.

      1 Reply Last reply Reply Quote 0
      • A Offline
        arkaitzgalvan
        last edited by

        Hi ! since last Software update on my suunto 9 peak prolast week,

        1 Reply Last reply Reply Quote 1
        • ania92A Offline
          ania92
          last edited by

          Hello,
          Happens to me as well since update to 2.39 and only soft reset helps. Please let me know if there is any solution for this problem.

          A 1 Reply Last reply Reply Quote 0
          • A Offline
            arkaitzgalvan @ania92
            last edited by

            Hi all,
            Since Last Week’s Software Update, all of us are suffering Heart Rate issue on our Suunto 9 Peak Pro. This New Software Version has an error on Heart Rate Function and this is very annoying for any athlete or sport lover.
            Today I spoke with Suunto’s Chat asistance and they confirm me how to solve it.
            Meanwhile they are working on it, we all have to change the Software to the previous version 2.37.48
            I did it today and by the moment Heart Rate issue is solved changing to the previous version

            1 Reply Last reply Reply Quote 0
            • vincent mayousseV Offline
              vincent mayousse
              last edited by

              Hi,
              Same here since the last firmware update (2.39.20).
              Also experienced this issue with a former version of the firmware (early 2024, as stated when this topic was opened). It was solved with an update mid-2024, but now it went back again a couple of weeks ago.
              I hope Suunto is working on this indeed…Very annoying, I have to do a soft reset before every activity (because even during the day, HR sensor stops abruptly, not only during sleep…)

              1 Reply Last reply Reply Quote 3
              • A Offline
                arkaitzgalvan
                last edited by

                Yes correct the problem with the update.
                Please follow the below steps to solve
                the issue.
                Long press the middle button to enter
                setting Select general Select about Slide
                down until you see data privacy at the
                end Long press the lower button to enter
                the interface Slide down and select
                “select OTA pkg” You can see the current
                version and the previous version here.
                Select the previous version to update

                M P vincent mayousseV 3 Replies Last reply Reply Quote 8
                • W Offline
                  william5091
                  last edited by

                  Same issue here since more or less 1 week. I guess it’s due to last update and restoring last version will do the job.
                  Thanks @arkaitzgalvan for your help.

                  A 1 Reply Last reply Reply Quote 0
                  • Brad_OlwinB Brad_Olwin referenced this topic on
                  • M Offline
                    magbueno @arkaitzgalvan
                    last edited by

                    @arkaitzgalvan thanks for your help, its nice to have the previous version back.
                    Anyone knows how can I avoid now the automatic software download to the watch when I syncro with the app?
                    Thanks

                    A P 2 Replies Last reply Reply Quote 0
                    • A Offline
                      arkaitzgalvan @magbueno
                      last edited by

                      @magbueno you are welcome 😉

                      1 Reply Last reply Reply Quote 0
                      • A Offline
                        arkaitzgalvan @william5091
                        last edited by

                        @william5091 you are welcome

                        1 Reply Last reply Reply Quote 0
                        • P Offline
                          paulo.malheiro @arkaitzgalvan
                          last edited by

                          @arkaitzgalvan thanks for the steps, it helped a lot.

                          1 Reply Last reply Reply Quote 0
                          • P Offline
                            paulo.malheiro @magbueno
                            last edited by

                            @magbueno hi, in the app, in the watch menu, click on the settings icon, then there is an icon to turn on/off automatic update, at first, it worked for me.

                            M 1 Reply Last reply Reply Quote 1
                            • vincent mayousseV Offline
                              vincent mayousse @arkaitzgalvan
                              last edited by

                              @arkaitzgalvan thanks for your help! It seems that it works👍🏻
                              Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
                              Tks!

                              Brad_OlwinB 1 Reply Last reply Reply Quote 2
                              • R Offline
                                Robb_Lohr @Ludwig Pichlbauer
                                last edited by

                                @Ludwig-Pichlbauer
                                I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it.

                                1 Reply Last reply Reply Quote 1
                                • Brad_OlwinB Offline
                                  Brad_Olwin Moderator @vincent mayousse
                                  last edited by

                                  @vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  Danny polegD S 2 Replies Last reply Reply Quote 2
                                  • Danny polegD Online
                                    Danny poleg Silver Members @Brad_Olwin
                                    last edited by

                                    @Brad_Olwin Just if I may ask a clarification question
                                    There is no intention to send a downgraded version
                                    Until the testing is complete after the holidays?
                                    And just wait patiently until an updated version is released?

                                    Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                    • Brad_OlwinB Offline
                                      Brad_Olwin Moderator @Danny poleg
                                      last edited by

                                      @Danny-poleg I do not know, just a tester and well above my grade.

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      Danny polegD 1 Reply Last reply Reply Quote 1
                                      • Danny polegD Online
                                        Danny poleg Silver Members @Brad_Olwin
                                        last edited by

                                        @Brad_Olwin Thank you very much, Happy holiday and Happy New Year

                                        1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          magbueno @paulo.malheiro
                                          last edited by

                                          @paulo-malheiro Thank You!!

                                          1 Reply Last reply Reply Quote 0
                                          • J Offline
                                            jacassata @Ludwig Pichlbauer
                                            last edited by

                                            @Ludwig-Pichlbauer
                                            This is a summary of the instructions that I’ve pulled from this thread, to help the next person like me:

                                            On watch: 
                                            Long press the middle button to enter Setting.
                                            Select General.
                                            Select About.
                                            Scroll down all the way to the bottom, until you see Data Privacy at the end.
                                            Long press the lower button to enter the interface.
                                            Slide down and select “select OTA pkg”. 
                                            You can see the current version and the previous version here.
                                            Select the previous version to update.

                                            In app: 
                                            Go to Home screen. 
                                            Click on watch symbol in the upper right corner. 
                                            Click 3 dots in the upper right corner. 
                                            Click About Device
                                            Click toggle next to “Enable automatic updates” to disable auto updates.

                                            Fingers crossed this works.

                                            C Katherine RixK 2 Replies Last reply Reply Quote 5
                                            • Brad_OlwinB Brad_Olwin referenced this topic on
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