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Heart Rate Measurement stops

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
suunto 9 peak pro
97 Posts 55 Posters 16.4k Views 59 Watching
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  • A Offline
    arkaitzgalvan @magbueno
    last edited by 24 Dec 2024, 20:42

    @magbueno you are welcome 😉

    1 Reply Last reply Reply Quote 0
    • A Offline
      arkaitzgalvan @william5091
      last edited by 24 Dec 2024, 20:42

      @william5091 you are welcome

      1 Reply Last reply Reply Quote 0
      • P Offline
        paulo.malheiro @arkaitzgalvan
        last edited by 24 Dec 2024, 22:41

        @arkaitzgalvan thanks for the steps, it helped a lot.

        1 Reply Last reply Reply Quote 0
        • P Offline
          paulo.malheiro @magbueno
          last edited by 24 Dec 2024, 22:51

          @magbueno hi, in the app, in the watch menu, click on the settings icon, then there is an icon to turn on/off automatic update, at first, it worked for me.

          M 1 Reply Last reply 26 Dec 2024, 20:18 Reply Quote 1
          • V Offline
            vincent mayousse @arkaitzgalvan
            last edited by 25 Dec 2024, 08:07

            @arkaitzgalvan thanks for your help! It seems that it works👍🏻
            Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
            Tks!

            B 1 Reply Last reply 26 Dec 2024, 16:21 Reply Quote 2
            • R Offline
              Robb_Lohr @Ludwig Pichlbauer
              last edited by 25 Dec 2024, 22:02

              @Ludwig-Pichlbauer
              I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it.

              1 Reply Last reply Reply Quote 1
              • B Offline
                Brad_Olwin Moderator @vincent mayousse
                last edited by 26 Dec 2024, 16:21

                @vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                D S 2 Replies Last reply 26 Dec 2024, 16:25 Reply Quote 2
                • D Offline
                  Danny poleg Silver Members @Brad_Olwin
                  last edited by 26 Dec 2024, 16:25

                  @Brad_Olwin Just if I may ask a clarification question
                  There is no intention to send a downgraded version
                  Until the testing is complete after the holidays?
                  And just wait patiently until an updated version is released?

                  B 1 Reply Last reply 26 Dec 2024, 17:03 Reply Quote 0
                  • B Offline
                    Brad_Olwin Moderator @Danny poleg
                    last edited by 26 Dec 2024, 17:03

                    @Danny-poleg I do not know, just a tester and well above my grade.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    D 1 Reply Last reply 26 Dec 2024, 17:29 Reply Quote 1
                    • D Offline
                      Danny poleg Silver Members @Brad_Olwin
                      last edited by 26 Dec 2024, 17:29

                      @Brad_Olwin Thank you very much, Happy holiday and Happy New Year

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        magbueno @paulo.malheiro
                        last edited by 26 Dec 2024, 20:18

                        @paulo-malheiro Thank You!!

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          jacassata @Ludwig Pichlbauer
                          last edited by 29 Dec 2024, 18:56

                          @Ludwig-Pichlbauer
                          This is a summary of the instructions that I’ve pulled from this thread, to help the next person like me:

                          On watch: 
                          Long press the middle button to enter Setting.
                          Select General.
                          Select About.
                          Scroll down all the way to the bottom, until you see Data Privacy at the end.
                          Long press the lower button to enter the interface.
                          Slide down and select “select OTA pkg”. 
                          You can see the current version and the previous version here.
                          Select the previous version to update.

                          In app: 
                          Go to Home screen. 
                          Click on watch symbol in the upper right corner. 
                          Click 3 dots in the upper right corner. 
                          Click About Device
                          Click toggle next to “Enable automatic updates” to disable auto updates.

                          Fingers crossed this works.

                          C K 2 Replies Last reply 1 Jan 2025, 16:44 Reply Quote 5
                          • B Brad_Olwin referenced this topic on 29 Dec 2024, 21:02
                          • P Offline
                            Philippe Maquin
                            last edited by Philippe Maquin 30 Dec 2024, 10:10

                            Same here, the heart rate sensor stop working every night and works back for the day after a soft restart.

                            I have to say I am disapointed, this issue is not new and came back twice this year. I am not sure I would go again with suunto for my next watch, this is not the only bug but the most annoying.

                            S 1 Reply Last reply 30 Dec 2024, 11:39 Reply Quote 0
                            • S sartoric referenced this topic on 30 Dec 2024, 10:11
                            • S Offline
                              SivuLuisu @Philippe Maquin
                              last edited by 30 Dec 2024, 11:39

                              @Philippe-Maquin I have same problem, with latest firmware and I’m getting sick and tired about these buggy releases. 👎

                              1 Reply Last reply Reply Quote 0
                              • A Offline
                                Arju Ambin Silver Members
                                last edited by 30 Dec 2024, 17:23

                                Went for a run this morning and 2 minutes in i realized the HR was not measuring on my Race. Did as many on this thread suggested and turning off and on the watch worked. Have no clue as to why but seems like the latest firmware is glitching.

                                Suunto Race

                                R 1 Reply Last reply 30 Dec 2024, 17:44 Reply Quote 1
                                • R Offline
                                  roywknight @Arju Ambin
                                  last edited by 30 Dec 2024, 17:44

                                  @Arju-Ambin
                                  Similar problem for me. HRM only works occasionally, soft reset brings it back to life. The monitor stopped working during an activity today. I believe the issue started after the most recent software update.

                                  1 Reply Last reply Reply Quote 1
                                  • S Offline
                                    suunto_withwind @loches
                                    last edited by 31 Dec 2024, 11:51

                                    @loches hello there! my situation is just the same. do you have any solution?

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      suunto_withwind @Ludwig Pichlbauer
                                      last edited by 31 Dec 2024, 12:08

                                      @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                                      Hi together,
                                      I think with the latest update to 3.39.20 the bug is back.
                                      Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                                      Somebody seeing the same device behavior?
                                      Kind regards:)

                                      yes i have this exactly same bug as well! it is not so good, i have sent the logs to suunto

                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        Chris Cycling SWR @jacassata
                                        last edited by 1 Jan 2025, 16:44

                                        @jacassata
                                        How does it work, if there‘s no former update available on this Suunto, because earlier updates have been deleted by pressing the wrong button (Delete OTA pkgs)? How can I upload an earlier version?

                                        1 Reply Last reply Reply Quote 0
                                        • S Offline
                                          sphlpp @Brad_Olwin
                                          last edited by 2 Jan 2025, 14:12

                                          Hi @Brad_Olwin, when can we expect this bug to be fixed? It’s already been two weeks and this bug is very annoying, rendering most of the S9PP’s features completely useless. Thanks in advance for your response, Stephan.

                                          B 1 Reply Last reply 2 Jan 2025, 17:21 Reply Quote 0
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