Heart Rate Measurement stops
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@arkaitzgalvan thanks for your help! It seems that it works
Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
Tks! -
@Ludwig-Pichlbauer
I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it. -
@vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.
Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing
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@Brad_Olwin Just if I may ask a clarification question
There is no intention to send a downgraded version
Until the testing is complete after the holidays?
And just wait patiently until an updated version is released? -
@Danny-poleg I do not know, just a tester and well above my grade.
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@Brad_Olwin Thank you very much, Happy holiday and Happy New Year
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@paulo-malheiro Thank You!!
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@Ludwig-Pichlbauer
This is a summary of the instructions that I’ve pulled from this thread, to help the next person like me:On watch:
Long press the middle button to enter Setting.
Select General.
Select About.
Scroll down all the way to the bottom, until you see Data Privacy at the end.
Long press the lower button to enter the interface.
Slide down and select “select OTA pkg”.
You can see the current version and the previous version here.
Select the previous version to update.In app:
Go to Home screen.
Click on watch symbol in the upper right corner.
Click 3 dots in the upper right corner.
Click About Device
Click toggle next to “Enable automatic updates” to disable auto updates.Fingers crossed this works.
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B Brad_Olwin referenced this topic on
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Same here, the heart rate sensor stop working every night and works back for the day after a soft restart.
I have to say I am disapointed, this issue is not new and came back twice this year. I am not sure I would go again with suunto for my next watch, this is not the only bug but the most annoying.
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S sartoric referenced this topic on
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@Philippe-Maquin I have same problem, with latest firmware and I’m getting sick and tired about these buggy releases.
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Went for a run this morning and 2 minutes in i realized the HR was not measuring on my Race. Did as many on this thread suggested and turning off and on the watch worked. Have no clue as to why but seems like the latest firmware is glitching.
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@Arju-Ambin
Similar problem for me. HRM only works occasionally, soft reset brings it back to life. The monitor stopped working during an activity today. I believe the issue started after the most recent software update. -
@loches hello there! my situation is just the same. do you have any solution?
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@Ludwig-Pichlbauer said in Heart Rate Measurement stops:
Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)yes i have this exactly same bug as well! it is not so good, i have sent the logs to suunto
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@jacassata
How does it work, if there‘s no former update available on this Suunto, because earlier updates have been deleted by pressing the wrong button (Delete OTA pkgs)? How can I upload an earlier version? -
Hi @Brad_Olwin, when can we expect this bug to be fixed? It’s already been two weeks and this bug is very annoying, rendering most of the S9PP’s features completely useless. Thanks in advance for your response, Stephan.
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@sphlpp Hopefully soon, testing required that the bug is fixed and no new bugs are introduced as well as all functions working.
So far looks good but testers do not specify release dates. I understand your frustration but a lot of folks have been working hard through the holidays to solve this.Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing
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@Brad_Olwin
Thank you for the update - I experienced this HR sensor issue as well, and am very glad to have found the reason for this on this forum. I reverted to the previous firmware version now and it seems to work. I do hope you can fix this soon as HR tracking is one of the most basic features a sportswatch should have IMO! -
@Brad_Olwin
Hi, Happy New Year
Just to add my 2 cents, since my 9 Peak Pro (v2.39.20) also appears the same behaviour. Need to reset every 2-3 days for having sensors working.
I realised that this started to happen first days of December (if that is of any help) -
@Brad_Olwin is it possible to rollback?
With my watch it even stop during activities, after every soft reset the heart rate sensor only works for two small hours.
This makes the watch almost unusable. This this a shame for Suunto to deploy such poor updates, and not being able to fix it/roll back the mess in a reasonable time.This is not suppose to be a cheap product from China with no support. I am considering sending the watch back and give negative recommandations everywhere.
