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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • ania92A Offline
      ania92
      last edited by

      Hello,
      Happens to me as well since update to 2.39 and only soft reset helps. Please let me know if there is any solution for this problem.

      A 1 Reply Last reply Reply Quote 0
      • A Offline
        arkaitzgalvan @ania92
        last edited by

        Hi all,
        Since Last Week’s Software Update, all of us are suffering Heart Rate issue on our Suunto 9 Peak Pro. This New Software Version has an error on Heart Rate Function and this is very annoying for any athlete or sport lover.
        Today I spoke with Suunto’s Chat asistance and they confirm me how to solve it.
        Meanwhile they are working on it, we all have to change the Software to the previous version 2.37.48
        I did it today and by the moment Heart Rate issue is solved changing to the previous version

        1 Reply Last reply Reply Quote 0
        • vincent mayousseV Offline
          vincent mayousse
          last edited by

          Hi,
          Same here since the last firmware update (2.39.20).
          Also experienced this issue with a former version of the firmware (early 2024, as stated when this topic was opened). It was solved with an update mid-2024, but now it went back again a couple of weeks ago.
          I hope Suunto is working on this indeed…Very annoying, I have to do a soft reset before every activity (because even during the day, HR sensor stops abruptly, not only during sleep…)

          1 Reply Last reply Reply Quote 3
          • A Offline
            arkaitzgalvan
            last edited by

            Yes correct the problem with the update.
            Please follow the below steps to solve
            the issue.
            Long press the middle button to enter
            setting Select general Select about Slide
            down until you see data privacy at the
            end Long press the lower button to enter
            the interface Slide down and select
            “select OTA pkg” You can see the current
            version and the previous version here.
            Select the previous version to update

            M P vincent mayousseV 3 Replies Last reply Reply Quote 8
            • W Offline
              william5091
              last edited by

              Same issue here since more or less 1 week. I guess it’s due to last update and restoring last version will do the job.
              Thanks @arkaitzgalvan for your help.

              A 1 Reply Last reply Reply Quote 0
              • Brad_OlwinB Brad_Olwin referenced this topic on
              • M Offline
                magbueno @arkaitzgalvan
                last edited by

                @arkaitzgalvan thanks for your help, its nice to have the previous version back.
                Anyone knows how can I avoid now the automatic software download to the watch when I syncro with the app?
                Thanks

                A P 2 Replies Last reply Reply Quote 0
                • A Offline
                  arkaitzgalvan @magbueno
                  last edited by

                  @magbueno you are welcome 😉

                  1 Reply Last reply Reply Quote 0
                  • A Offline
                    arkaitzgalvan @william5091
                    last edited by

                    @william5091 you are welcome

                    1 Reply Last reply Reply Quote 0
                    • P Offline
                      paulo.malheiro @arkaitzgalvan
                      last edited by

                      @arkaitzgalvan thanks for the steps, it helped a lot.

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        paulo.malheiro @magbueno
                        last edited by

                        @magbueno hi, in the app, in the watch menu, click on the settings icon, then there is an icon to turn on/off automatic update, at first, it worked for me.

                        M 1 Reply Last reply Reply Quote 1
                        • vincent mayousseV Offline
                          vincent mayousse @arkaitzgalvan
                          last edited by

                          @arkaitzgalvan thanks for your help! It seems that it works👍🏻
                          Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
                          Tks!

                          Brad_OlwinB 1 Reply Last reply Reply Quote 2
                          • R Offline
                            Robb_Lohr @Ludwig Pichlbauer
                            last edited by

                            @Ludwig-Pichlbauer
                            I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it.

                            1 Reply Last reply Reply Quote 1
                            • Brad_OlwinB Offline
                              Brad_Olwin Moderator @vincent mayousse
                              last edited by

                              @vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.

                              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                              Danny polegD S 2 Replies Last reply Reply Quote 2
                              • Danny polegD Offline
                                Danny poleg Silver Members @Brad_Olwin
                                last edited by

                                @Brad_Olwin Just if I may ask a clarification question
                                There is no intention to send a downgraded version
                                Until the testing is complete after the holidays?
                                And just wait patiently until an updated version is released?

                                Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                • Brad_OlwinB Offline
                                  Brad_Olwin Moderator @Danny poleg
                                  last edited by

                                  @Danny-poleg I do not know, just a tester and well above my grade.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  Danny polegD 1 Reply Last reply Reply Quote 1
                                  • Danny polegD Offline
                                    Danny poleg Silver Members @Brad_Olwin
                                    last edited by

                                    @Brad_Olwin Thank you very much, Happy holiday and Happy New Year

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      magbueno @paulo.malheiro
                                      last edited by

                                      @paulo-malheiro Thank You!!

                                      1 Reply Last reply Reply Quote 0
                                      • J Offline
                                        jacassata @Ludwig Pichlbauer
                                        last edited by

                                        @Ludwig-Pichlbauer
                                        This is a summary of the instructions that I’ve pulled from this thread, to help the next person like me:

                                        On watch: 
                                        Long press the middle button to enter Setting.
                                        Select General.
                                        Select About.
                                        Scroll down all the way to the bottom, until you see Data Privacy at the end.
                                        Long press the lower button to enter the interface.
                                        Slide down and select “select OTA pkg”. 
                                        You can see the current version and the previous version here.
                                        Select the previous version to update.

                                        In app: 
                                        Go to Home screen. 
                                        Click on watch symbol in the upper right corner. 
                                        Click 3 dots in the upper right corner. 
                                        Click About Device
                                        Click toggle next to “Enable automatic updates” to disable auto updates.

                                        Fingers crossed this works.

                                        C Katherine RixK 2 Replies Last reply Reply Quote 5
                                        • Brad_OlwinB Brad_Olwin referenced this topic on
                                        • Philippe MaquinP Offline
                                          Philippe Maquin
                                          last edited by Philippe Maquin

                                          Same here, the heart rate sensor stop working every night and works back for the day after a soft restart.

                                          I have to say I am disapointed, this issue is not new and came back twice this year. I am not sure I would go again with suunto for my next watch, this is not the only bug but the most annoying.

                                          S 1 Reply Last reply Reply Quote 0
                                          • sartoricS sartoric referenced this topic on
                                          • S Offline
                                            SivuLuisu @Philippe Maquin
                                            last edited by

                                            @Philippe-Maquin I have same problem, with latest firmware and I’m getting sick and tired about these buggy releases. 👎

                                            1 Reply Last reply Reply Quote 0
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