Heart Rate Measurement stops

[william5091]

Same issue here since more or less 1 week. I guess it’s due to last update and restoring last version will do the job.
Thanks @arkaitzgalvan for your help.

[magbueno]

@arkaitzgalvan thanks for your help, its nice to have the previous version back.
Anyone knows how can I avoid now the automatic software download to the watch when I syncro with the app?
Thanks

[arkaitzgalvan]

@magbueno you are welcome

[arkaitzgalvan]

@william5091 you are welcome

[paulo.malheiro]

@arkaitzgalvan thanks for the steps, it helped a lot.

[paulo.malheiro]

@magbueno hi, in the app, in the watch menu, click on the settings icon, then there is an icon to turn on/off automatic update, at first, it worked for me.

[vincent mayousse]

@arkaitzgalvan thanks for your help! It seems that it works
Can someone inform us when the HR issue detection on the last update (2.39.20) is solved, so that we can go back to this newest version?
Tks!

[Robb_Lohr]

@Ludwig-Pichlbauer
I’m experiencing similar behavior. I just got my SPP9 last Friday, 12/20. Did the update to 2.39.20 during set up and have had trouble with the HR and O2 sensor ever since. I do a soft reset twice a day and that seems to reset the sensors but that lasts only a few hours. I also soft reset right before I sleep and get about 1-1/2 hours of tracking before the sensors quit. Has there been any timeline from Suunto on a fix for this issue? Seriously considering returning it.

[Brad_Olwin]

@vincent-mayousse We will let you know. We have tested newer firmware that is supposed to fix this. When we know it is working as it should it will be released. The testing may take a bit of time and sorry about that but we don’t want to have other issues arise.

[Danny poleg]

@Brad_Olwin Just if I may ask a clarification question
There is no intention to send a downgraded version
Until the testing is complete after the holidays?
And just wait patiently until an updated version is released?

[Brad_Olwin]

@Danny-poleg I do not know, just a tester and well above my grade.

[Danny poleg]

@Brad_Olwin Thank you very much, Happy holiday and Happy New Year

[magbueno]

@paulo-malheiro Thank You!!

[jacassata]

@Ludwig-Pichlbauer
This is a summary of the instructions that I’ve pulled from this thread, to help the next person like me:

On watch: 
Long press the middle button to enter Setting.
Select General.
Select About.
Scroll down all the way to the bottom, until you see Data Privacy at the end.
Long press the lower button to enter the interface.
Slide down and select “select OTA pkg”. 
You can see the current version and the previous version here.
Select the previous version to update.

In app: 
Go to Home screen. 
Click on watch symbol in the upper right corner. 
Click 3 dots in the upper right corner. 
Click About Device
Click toggle next to “Enable automatic updates” to disable auto updates.

Fingers crossed this works.

[Philippe Maquin]

Same here, the heart rate sensor stop working every night and works back for the day after a soft restart.

I have to say I am disapointed, this issue is not new and came back twice this year. I am not sure I would go again with suunto for my next watch, this is not the only bug but the most annoying.

[SivuLuisu]

@Philippe-Maquin I have same problem, with latest firmware and I’m getting sick and tired about these buggy releases.

[Arju Ambin]

Went for a run this morning and 2 minutes in i realized the HR was not measuring on my Race. Did as many on this thread suggested and turning off and on the watch worked. Have no clue as to why but seems like the latest firmware is glitching.

[roywknight]

@Arju-Ambin
Similar problem for me. HRM only works occasionally, soft reset brings it back to life. The monitor stopped working during an activity today. I believe the issue started after the most recent software update.

[suunto_withwind]

@loches hello there! my situation is just the same. do you have any solution?

[suunto_withwind]

@Ludwig-Pichlbauer said in Heart Rate Measurement stops:

Hi together,
I think with the latest update to 3.39.20 the bug is back.
Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
Somebody seeing the same device behavior?
Kind regards:)

yes i have this exactly same bug as well! it is not so good, i have sent the logs to suunto