SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024

[larrybbaker]

Downloaded and installed without issue. Will test things out on run later today.

Thanks for the updates!

[pilleus]

Hotfix installed on S9PP and Vertical without any problems, own sport modes are still there.

However, I had no problems synchronizing activities with either watch before.

[DrSilverthorn]

All went well here. This was the smoothest update that I’ve had with the watch (SV).

[Umer Javed]

Thanks for this. Updated smoothly on 9pp

Edit: reporting back that I charged to 100% and left it just to test and the watch stayed on as normal.

[Brad_Olwin]

@GiPFELKiND said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

@Łukasz-Szmigiel all custom Sport modes went away… Try the update without hanging on the charger! Second try was okay!!! BUT ist there a PROBLEM by updating the watch hanging on the charger??? Perhaps??? Suunto should say Something about the workflow…

I think updates should occur when not charger; when the watch is on the charger it is monitoring battery charge to optimize battery life and that cannot happen when updating. It seems common sense not to update while charging unless specified. (Apple requires the watch to be on a charger) Second, if you restore to a safe state you will lose your sport modes.
The field testers typically have one firmware update each week. Restoring to a safe state does happen but not often so I rarely lose custom sport modes. This is an issue that clearly happened to you but not the majority of users as is clear here from the posts. If a problem occurs during the update the watch will revert to a prior firmware…this is good so you don’t have a bricked watch.

[Mads Hintz-Madsen]

@Brad_Olwin said

I think updates should occur when not charger; when the watch is on the charger it is monitoring battery charge to optimize battery life and that cannot happen when updating. It seems common sense not to update while charging unless specified.

Why should that be common sense? I would say that keeping your device charging while updating to ensure that you don’t run out of battery while updating makes good sense. This is what you normally do with phones , laptops and most electronic devices. In fact, I don’t know of any example where it is recommended to run your device on battery only while updating. Why should Suunto be different?

If this is really a potential problem with Suunto watches then the firmware should automatically disable charging while updating.

I in fact also left my watch on the charger while updating and it didn’t seem to cause any issues for me (as I would also expect).

[Elipsus]

@Brad_Olwin said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

It seems common sense not to update while charging unless specified.

This is really, really, really, really not common sense, I love tech so I deal with electronics all the times, and I specifically do the opposite, its been carved in my brain “do not update things if they are not hooked to a cable”.
Computer advise to be plugged., my smart vacuum can’t update unless its plugged, my former smartwatch advised to be plugged, phone usually advise to be plugged (not true anymore, but that was the case for a long time), the Suunto watches needing to not be plugged is really not a normal occurrence

[lilaceo]

I don’t know why but I had an exercice done it in the watch and before the update, this exercice has not been sync with the app because it gives me error of sync, Then I’ve realised that de watchs shows me that there were and update. After the update that exercice Not Sync with the app. And curiosly the app suunto show me the list of exercices completely disorder.

[Stefano M64]

@Elipsus said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

@Brad_Olwin said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

It seems common sense not to update while charging unless specified.

This is really, really, really, really not common sense, I love tech so I deal with electronics all the times, and I specifically do the opposite, its been carved in my brain “do not update things if they are not hooked to a cable”.

I agree here, and in the manual of Suunto Race there is no indication about that, so it shouldn’t make difference, otherwise it must be clearly stated, since the updating is always a “risky” process. However, the watches are able to auto-recover after an error and that’s a very, very good feature.

[Mff73]

@lilaceo said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

I don’t know why but I had an exercice done it in the watch and before the update, this exercice has not been sync with the app because it gives me error of sync, Then I’ve realised that de watchs shows me that there were and update. After the update that exercice Not Sync with the app.

if the activity was not synced with the app before the update, then it is lost : the FW update is cleaning the watch logbook and is letting in the watch only data summaries and no more any real data to be synced.
before any FW update, you must be sure that everything is synced.

[pilleus]

One thing I recognised this morning: After the update/hotfix the HRV switch in section “sleeping” on the S9PP was deactivated and there were no HRV readings last night. OHR worked and also all other sleep data were captured.

[JonasLarsson]

Add description to activity not possible after installing 2.33.14, anyone else having this issue? I´m on Vertical.

[sartoric]

@JonasLarsson
as said in the other thread
https://forum.suunto.com/topic/10656/suunto-app-2-34-timeline-missing-workouts-and-comments-i-make/7

[FunkyLarma]

Some strange issues have happened to me. Currently I am on a Race with FW 2.33.14 and iOS TestFlight version2.34.0 and I can not edit any activities with respect to titles and TSS.

Have read through the thread and seen the various comments about should the watch be plugged in or making sure everything is in sync before updating. My situation I was never given the chance.

My watch decided to update itself in the middle of the night! I know this as the update process puts the backlight on when it goes through the process, which woke me up.

Is there a known issue with sync as I can not tell if this is watch, app or platform related?

[Tieutieu]

@FunkyLarma just look the previous message from @sartoric pointing a thread about it.
I personnaly had the issue since yesterday morning before update (so did my wife with her S9pp, before update also), so I bet it’s more “SA server” related (using sports-tracker works for adding descriptions).
I’m using beta app, but I can’t edit either on public app on my ipad.

[Łukasz Szmigiel]

@GiPFELKiND I never do an update with watch on the charger, and yet I always have only last 3 used custom sports remaining. Others are removed, which is a pity for some like hiking which I use seldomly but have plenty of fields defined.

[satom]

@Tieutieu said in SOFTWARE UPDATE 2.33.14 - HOTFIX Q1 2024:

I’m using beta app, but I can’t edit either on public app on my ipad.

I’m curious…
Where can I find the beta version? I have a massive sync problem with my SR and would like to try the beta app…maybe it would help.

[Tieutieu]

@satom on iOS you need to install TestFlight. Use search function should be able to find threads about it.
(But don’t forget that « beta app » means « beta »)

[Swaddy61]

Again showing that problems are not consistent across the user base, I have updated my SV to 2.33.14, my SA is on the current, stable (non-beta) Android release (4.87.0) and I can both edit my activities (last one added 1 hour ago) and see all my previous activities (going back years).

I am sure this must be frustrating for people with issues, and probably frustrating for Suunto too!

[satom]

@Tieutieu Thanks a lot mate. I managed to install the beta, but the sync problem is still there