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    Activelook experience

    Scheduled Pinned Locked Moved SuuntoPlus™ Sports Apps
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    • ? Offline
      A Former User
      last edited by

      While we are on the topic of ActiveLook experience… Anybody has any experience with Engo customer support? My glasses croaked after just a few runs, and the support experience here in the US has been abysmal. I’m very close to calling the credit card company.

      1 Reply Last reply Reply Quote 1
      • Kai LiuK Offline
        Kai Liu Bronze Member
        last edited by

        How is the navigation experience? Does it look like this Ads?
        https://microoled.net/the-suunto-watches-get-an-augmented-reality-head-up-display-upgrade-with-activelook/

        The Ads shows a suunto 7 watch, do I get this navigation (with route displayed not just turn left or turn right signal) with S9 peak ?

        S7, S9P, Vertical Solar / boxing, skiing, hiking, running

        ? lexterm77L 2 Replies Last reply Reply Quote 0
        • ? Offline
          A Former User @Kai Liu
          last edited by

          @Kai-Liu Not when I tested them, but things might’ve improved. It just said “Right 0,6 km” or something like that. I returned the glasses.

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          • M Offline
            Mi_chael Bronze Member
            last edited by

            My Engo 2 was changed by ActiveLook after it was bricked.
            I was us it with my Vertical and the Activelook SuuntoPlus before they crashed.

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            • lexterm77L Offline
              lexterm77 Bronze Member @Kai Liu
              last edited by lexterm77

              @Kai-Liu

              Last time I checked, it only said waypoint name and distance to it. There was a firmware update since
              And I have not checked naviation because core temp app and active look don’t work together yet. I can check tomorrow when I do some recovery runs on a trail.

              Edit: no waypoint graphics, it has maximum 8 characters and when watch says Turn Right glasses say Turn Rig, also at the end it does not say end but displays some hex value, battery display on S+ also does not work, but I really like using active look 👓 because they put pace power and hr right where I need it.

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              • C Offline
                Chabibulin @lexterm77
                last edited by

                Hi, I have no screen at all when my engo2 is connected with my SR. If I connect directly with the activelook android app it works but I want to connect with the SR. Could anyone please help?

                lexterm77L 1 Reply Last reply Reply Quote 0
                • lexterm77L Offline
                  lexterm77 Bronze Member @Chabibulin
                  last edited by

                  @Chabibulin

                  What sport mode are you in? Try with basic walk or run. I have no problem with active look, but I use it with ios app to do fw updates on glasses. Make sure you have latest version.

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                  • C Offline
                    Chabibulin @lexterm77
                    last edited by

                    Hi, thanks for your reply. I’ve tried it in the basic modes and it’s not working. I haven’t found a possibility to update the glasses with the android app.

                    lexterm77L 1 Reply Last reply Reply Quote 0
                    • lexterm77L Offline
                      lexterm77 Bronze Member @Chabibulin
                      last edited by

                      @Chabibulin

                      There must be an fw update on the app. You should be able to check your fw version when you connect activelook glasses to their app. Are glasses paired with app? When glasses are paired and turned on they automatically connect to an app and show version v4.12.0b.
                      If your fw is older it will ask you to update.

                      C 1 Reply Last reply Reply Quote 0
                      • C Offline
                        Chabibulin @lexterm77
                        last edited by

                        Hi, software is v4.12.0b but still the same issue.

                        lexterm77L 1 Reply Last reply Reply Quote 0
                        • pavel.samokhaP pavel.samokha moved this topic from Partner Connections on
                        • lexterm77L Offline
                          lexterm77 Bronze Member @Chabibulin
                          last edited by

                          @Chabibulin

                          Do glasses work with ActiveLook app only? (No Suunto plus app)

                          C 1 Reply Last reply Reply Quote 0
                          • C Offline
                            Chabibulin @lexterm77
                            last edited by

                            yes. it worked also with my Baro but not with my Race.

                            lexterm77L 1 Reply Last reply Reply Quote 0
                            • lexterm77L Offline
                              lexterm77 Bronze Member @Chabibulin
                              last edited by

                              @Chabibulin

                              My Race works fine with glasses, sometimes I need to reconnect s+ app at beginning but once glasses show “connected” it runs without a problem. Try to erase s+ app and reinstall.

                              M 1 Reply Last reply Reply Quote 0
                              • M Offline
                                mr.quality @Calimero
                                last edited by

                                @Calimero yes I tried engo2 but the Race seems not compatible with the engo2. Connection failed although it should connected. What was also disappointing that the info screen is blurry. So overall nice possible gadget with bad realization.

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                                • M Offline
                                  mr.quality @lexterm77
                                  last edited by

                                  @lexterm77 thx for sharing but didn‘t work in combination of Race and engo2 in my case

                                  lexterm77L 1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    mr.quality @Guest
                                    last edited by

                                    engo2 and Race are not compatible. Had to reconnect several times and although it tells me connected and I get the battery status the display of the glass is off. Display information are blurry and couldn’t be adjusted the projector and mirror are clean. Not worth at all.

                                    C F 2 Replies Last reply Reply Quote 0
                                    • C Offline
                                      Chabibulin @mr.quality
                                      last edited by

                                      I’m pretty new to this forum and I’m wondering if this info goes to Suunto as I’ve tried to get in contact with them but with no success.
                                      Would be really nice to have the SR with the Engo 2 working together…

                                      1 Reply Last reply Reply Quote 0
                                      • F Offline
                                        far-blue Bronze Member @mr.quality
                                        last edited by

                                        @mr-quality Just a couple of thoughts. One of the display ‘pages’ is the blank page so have you tried moving to a different ‘page’ to see if data shows? Also, there is really no way the Race would have any impact on how blurry the display is. The data sent from the watch is literally just the values - like from a BT power or HR meter - and it is the glasses that render these values onto the display.

                                        M 1 Reply Last reply Reply Quote 0
                                        • lexterm77L Offline
                                          lexterm77 Bronze Member @mr.quality
                                          last edited by

                                          @mr-quality

                                          I just used engo2 with race this morning. If you have gesture feature you can switch screens and if you switch to a blank one, it will not show any data.

                                          C 1 Reply Last reply Reply Quote 1
                                          • C Offline
                                            Chabibulin @lexterm77
                                            last edited by

                                            I’ve tried to change the screen but I have no data visible. With the ActiveLook Android app it is working - so it seems the Suunto Race is the problem. I’ve tried it with the “basic running” - in which sport mode does it work for you?

                                            lexterm77L 1 Reply Last reply Reply Quote 0
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