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    ZoneSense data didn’t appear

    Scheduled Pinned Locked Moved SuuntoPlus™ Sports Apps
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    • S Offline
      Shrek3k @SuperFlo75
      last edited by Shrek3k

      @SuperFlo75 you can be - quite - sure that the data is from the belt IF you have the signal of your belt on the screen before you start the activity.
      Why? Because the sensor does not change (back) to the internal sensor - and vice versa - if the sensor that is used at the beginning stops for whatever reasons.
      So: whatever is shown at the beginning delivers the numbers, independent of whatever you switch on during any exercise.

      using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
      OS - Android 15/Pixel Pro 7

      1 Reply Last reply Reply Quote 1
      • enriqueescomsE Offline
        enriqueescoms @SuperFlo75
        last edited by enriqueescoms

        @SuperFlo75 …yep, the same thing has happened to me.

        So far, out of 6 activities with data on the watch, 4 are good in the app (3 mountain biking and 1 paddel tennis) and 2 activities are bad (1 trail running with no data and 1 running with only partial data). So I’m still trying to find an error pattern.

        By the way, to find out if the heart rate belt works during exercise: you can take off the watch for a moment and check that the heart rate is still being recorded ✊ 😳

        Suunto 9 Peak Pro (all black version)

        S SuperFlo75S thanasisT 3 Replies Last reply Reply Quote 0
        • S Offline
          Shrek3k @enriqueescoms
          last edited by

          @enriqueescoms … and the green light, don’t forget the green light under the watch 😉

          using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
          OS - Android 15/Pixel Pro 7

          1 Reply Last reply Reply Quote 3
          • SuperFlo75S Offline
            SuperFlo75 Silver Members Bronze Member @enriqueescoms
            last edited by

            @enriqueescoms I used a custom made sport mode with trail running as basis… for my runs without data. The one activity with data was on the base of hiking. Perhaps the trail running is the reason of the missing data?

            Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
            Suunto Wing
            Suunto 9 Peak Pro Titanium (owns my wife now)
            Suunto Spartan Ultra
            SA iOS 2.43.0 (18473)
            Instagram @superflo75

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            • thanasisT Do not disturb
              thanasis Bronze Member @enriqueescoms
              last edited by

              No data on Suunto app today also for me .

              Running with polar h10, the watch showed the data as it should but after synching the Suunto app has nothing

              1 Reply Last reply Reply Quote 2
              • chee ee jordan loC Offline
                chee ee jordan lo
                last edited by

                For 3 runs and no zone sense data appears in app even when working on watch. I’ve tried resetting and restarting and updating everything and still no luck. I give up. Suunto support also doesn’t know why. My old exercises (before zonesense release) with the belt have zonesense in analysis but the newest exercises since the feature releases don’t have zonesense in the app.

                Suunto 9 peak pro
                Decathlon hrm belt

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                • Mff73M Offline
                  Mff73
                  last edited by

                  Are you all guys (with problems) using iOS?
                  And it looks more a smartphone app issue than a S+ watch app (and this post is in this category).

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  thanasisT 1 Reply Last reply Reply Quote 1
                  • thanasisT Do not disturb
                    thanasis Bronze Member @Mff73
                    last edited by

                    @Mff73 said in ZoneSense data didn’t appear:

                    Are you all guys (with problems) using iOS?
                    And it looks more a smartphone app issue than a S+ watch app (and this post is in this category).

                    indeed checking it on my mac it shows the data !!!
                    . so it’s a iOS issue for sure!

                    @Dimitrios-Kanellopoulos can you help ? thanks

                    G 1 Reply Last reply Reply Quote 0
                    • G Offline
                      ggrego @thanasis
                      last edited by

                      Bonjour j’avais le même problème que vous aussi je suis sous iOS version bêta j’ai fait de la montage aujourd’hui aucune donnée zone sens j’ai supprimé l’application bêta et la connexion entre la montre et l’application et je suis repassé à la version normale appairé de nouveau la montre et là les données zone sens ont apparus sur mes 5 derniers activités si ça peut aider bonne journée

                      1 Reply Last reply Reply Quote 0
                      • JosaipluJ Offline
                        Josaiplu Bronze Member
                        last edited by

                        No issues on iOS with beta or standard apps on my side

                        thanasisT 1 Reply Last reply Reply Quote 0
                        • thanasisT Do not disturb
                          thanasis Bronze Member @Josaiplu
                          last edited by thanasis

                          @Josaiplu
                          2.3.8 version 8cc88e38-35e0-417c-82df-749cff3a1771-image.png

                          No option on zonesense

                          e36bf708-3f7c-4316-bb8d-e8599334b670-image.png

                          Moving on MacBook
                          Version 2.38.0(16480)
                          8856f857-6267-4ee5-8e6e-3ca6b7160a3e-image.png

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                          • JosaipluJ Offline
                            Josaiplu Bronze Member
                            last edited by

                            IMG_9698.jpeg IMG_9699.png

                            And got the same with 2.38.0

                            G 1 Reply Last reply Reply Quote 0
                            • G Offline
                              ggrego @Josaiplu
                              last edited by

                              @Josaiplu c’est bizarre par moment je n’ai aucune donnée je ferme l’application et je la rouvre 10 minutes plus tard et ça marche !dc7e64d3-d81e-4c9c-9b16-65aafa76db41-image.png

                              JosaipluJ 1 Reply Last reply Reply Quote 0
                              • JosaipluJ Offline
                                Josaiplu Bronze Member @ggrego
                                last edited by

                                @ggrego J ai eu pareil sur une activité, force close de SA et après restart c’était la, mais maintenant j ai plus le soucis du tout et j ai eu ça le jour de la release de ZS

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