Did support forget about 9pp software issues?
-
Hello everyone, I’m sorry to have to open this post but the 9pp has been having major software problems for almost 6 months… I don’t understand if this choice is the result of some internal decision at Suunto, but I find this endless wait unacceptable. Do Suunto support plan to do something about it? Or do you think your customers will remain such forever?
I am shocked by the lack of seriousness shown by SuuntoAndrea
9pp -
@t-Dox I’ll give my bet that any important issues are going to be addressed in the next major firmware release.
-
@t-Dox said in Did support forget about 9pp software issues?:
Hello everyone, I’m sorry to have to open this post but the 9pp has been having major software problems for almost 6 months… I don’t understand if this choice is the result of some internal decision at Suunto, but I find this endless wait unacceptable. Do Suunto support plan to do something about it? Or do you think your customers will remain such forever?
I am shocked by the lack of seriousness shown by SuuntoUpdate: I installed the latest firmware yesterday and am testing it. Fingers crossed
-
Unfortunately the battery life has not improved after the update. It still barely gets to 4-5 days of autonomy, against the 21 declared by Suunto. I think that the battery life has been affected by the increase in the HR sensor readings, which at the beginning, even though active 24/7, seemed to me to happen once a minute. However, I still can’t understand why Suunto continues to declare 21 days as the battery life of this 9pp.
Andrea
9pp -
@t-Dox I tracked after this update (see below) and I got the equivalent of 10% a day, sleep tracking and daily HR on, notifications on, brightness low, raise to wake off, ~45 mins a day activity, so ten days of charge. So obviously not 21 days, but daily HR is on so no chance of that, but much better than 4-5.
11:34 - 77% 31/3
09:12 - 19% 06/04
08:10 - 8% 07/04I do have the feeling it is worse than when I had it a year and a half ago for sure though.
-
Adding my voice here, my 9PP battery life is really not great since…a very long time…tried multiple “fulldischarge/full charge”, soft resets, hard resets…
It kills the main benefit of this watch, it’s really sad.
No bugs other than that on my end, sleep tracking is good, daily HR is good, all new shiny functions are working as expected, and my OHR didn’t bubble up this time (after the second replacement…)…but battery life, the main stuff advertised by Suunto, is really subpar right now.Just one little bug fix guys, please
-
I find it fascinating that some devices are back to normal with the latest update, while the others don’t. I did some tests with a couple of exercises, and I’m getting average 40+ hours of workout time estimated, while it was half of that in the previous (buggy) version.
-
Sorry to hear these bad feedback but, from my side, the latest firmware update is a good one or, at least, better than the previous ones.
Last Sunday (31/03) I’ve fully charged my watch after its updating some days before (done the soft reset after the update): today, with 12[h]+ of activities with GPS (no navigation, GPS always in performance mode, ZoneSense app on), HR and sleep tracking 24/7 and Bluetooth connections only to synchronize the data, I have still 44% of battery left.
As reference, before the latest firmware, I was recharging the watch more or less every 6/7 days.
-
@t-Dox same here. No improvement after the last update, still loosing 20% a day. I am sending it to Suunto tomorrow. No idea what else to do.
