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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • pcm_smeetsP Offline
      pcm_smeets
      last edited by

      Since some days I don’t get any messages (whatsapp and Snapchat) on my watch. I did a softreset, hardreset. All the trouble shooting from their website. I reïnstalled the suunto app on my phone (Samsung S23). I have the latest updates on my phone, app and watch.
      But it doesnt work… What can I do?

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      • A Offline
        Artus Diver @bcapde64
        last edited by

        @bcapde64 said in Suunto Vertical: Bug Collection:

        @Artus-Diver Hello Artus, i have the same issue. did you solved your problem by going back to the previous firmware?

        After the second factory reset and no results, I sent the watch to Suunto Service.
        The service probably performed a hardware reset and it improved a bit, now I can swim with this watch.
        There is still a problem with recognizing swimming styles. The update did not include style detection, but a lot has changed.
        My friends have the same feeling.
        I swim repetitively and it recognized styles more easily on the previous algorithm. The current one is very wrong.
        In my opinion, the best solution would be to implement the “learning swimming style” algorithm from Suunto Ambit 3 PEAK and everyone would be happy.

        Suunto Viper
        Suunto HelO2
        Suunto Ambit 3 PEAK
        Suunto 9 Baro Titanium
        Suunto Vertical

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        • F Offline
          fedequei @fedequei
          last edited by

          @fedequei Anyone else experiencing the same issue? Do you know when the new firmware will be released?

          A 1 Reply Last reply Reply Quote 0
          • A Offline
            andry_ua @fedequei
            last edited by

            the same issue on suunto vertical (last firmware update)

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            • L Offline
              larrybbaker @fedequei
              last edited by

              @fedequei My WiFi menu shows Automatic no matter if it is enabled or disabled. If I put the watch in Airplane Mode it then shows off.

              I do not see the issue with the Athletics watch face it updates through out the day even f I have the watch resting on the table.

              SV Solar
              iPhone 16 Pro

              WlodiPawel 87W 1 Reply Last reply Reply Quote 0
              • WlodiPawel 87W Offline
                WlodiPawel 87 @larrybbaker
                last edited by WlodiPawel 87

                @larrybbaker same problem on my SV, decided to delay my update from a bad previous updates experiences and here we go again, WiFi does not work and for some reason my Suunto apps starts saving batteries and watch does not get for example weather updates, I need to reopen suunto app manually every now again.
                I feel more like a Suunto firmware tester, not a user.
                After hours i decided to perform hard reset, no more option to turn on/ off as it says automatically even when toggle switch is there. So far all is ok apart from the configuration I have to perform now custom watch faces etc… bad experience

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                • L Offline
                  localful
                  last edited by

                  I’ve reported this topic before but the GPS accuracy of the SV needs to improved. Recently ran the CPH marathon and did manual splits on the kilometer marker signs. You can see from these images just how much the extra distance SV reports affects the pace the watch shows in a race situation. I know now by heart no to trust my pace and just run about 6 seconds faster to reach my target pace, but still, it is very annoying. Overall distance ended up being 42.95km, which is way more than my friends with Garmins had on the same course. (I did perfect cornering, I know how to corner.)

                  Other topic is that the SA still shows avg HR wrong when viewing automatic splits. True avg HR can be seen from manual splits and you can see where the problem is if you take a look at the second picture…

                  manual splits below

                  photo_2025-05-16_23-37-08.jpg

                  automatic 1k splits below

                  photo_2025-05-16_23-37-08 (2).jpg

                  isaziI 1 Reply Last reply Reply Quote 0
                  • VoiGASV Offline
                    VoiGAS Silver Members
                    last edited by VoiGAS

                    In my opinion the accuracy you reported is great. Very constant and likely you don’t have the perfect line available in the race. For your usecase the snap to route function should help to control your pace better during the race
                    Regarding the HR: Thats really strange and I think it happens in other situations too. Must be a bug in the App 😞

                    Edit: Also I thin that Suunto counts 3D distance and some other 2D. Should not make a big difference during a marathon, but still…


                    Race S
                    Ambit3 Vertical

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                    • L Offline
                      localful @VoiGAS
                      last edited by

                      @VoiGAS I’m personally not satisfied with the deviation in distance/pace, for me 6 seconds per km is too much. The whole point of using these devices is to get useful data to support us in training/racing. If the device is unable to provide said data than what’s the point? 😄

                      VoiGASV M 2 Replies Last reply Reply Quote 0
                      • VoiGASV Offline
                        VoiGAS Silver Members @localful
                        last edited by

                        @localful yeah, maybe my expectations are too low.


                        Race S
                        Ambit3 Vertical

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                        • isaziI Online
                          isazi Moderator @localful
                          last edited by

                          @localful last marathon, few weeks ago, Vertical reported 42.3 km for me

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

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                          • M Offline
                            maszop Bronze Member @localful
                            last edited by

                            @localful No run will perfectly show the theoretical distance because you always run a little differently. In addition, there are minor GPS inaccuracies.
                            For GPS accuracy tests, I recommend a bike with a magnetic speed/distance sensor, and not some comparisons with other watches, which are also burdened with similar errors.

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