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    Suunto 9 Peak Pro no watch faces on watch and in app

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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    • pilleusP Offline
      pilleus @surfboomerang
      last edited by

      @surfboomerang

      Yes, Vertical too.

      https://www.instagram.com/moves.are.life/
      Suunto Vertical Black Lime
      Suunto 9 Peak Pro Black
      Suunto Spartan Ultra Stealth Titanium

      surfboomerangS 1 Reply Last reply Reply Quote 0
      • pavel.samokhaP Offline
        pavel.samokha
        last edited by

        Investigating… 😴

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        1 Reply Last reply Reply Quote 1
        • surfboomerangS Online
          surfboomerang @pilleus
          last edited by surfboomerang

          @pilleus Guess I disable the sync until this is resolved now that I still have the watch faces

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          J 1 Reply Last reply Reply Quote 0
          • pavel.samokhaP Offline
            pavel.samokha
            last edited by

            Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            P pilleusP 2 Replies Last reply Reply Quote 1
            • pavel.samokhaP pavel.samokha moved this topic from Suunto 9 Peak
            • P Offline
              Pierre 0 @pavel.samokha
              last edited by

              @pavel.samokha
              In case it could help investigation, I have no prob at this moment with a 9PP made in PRC and iOS.

              1 Reply Last reply Reply Quote 1
              • J Offline
                Jaxxdu @surfboomerang
                last edited by Jaxxdu

                Same here, I got a brand new S9PP two weeks ago. Running on Android 16. And that isn’t the only problem, the HR sensor stops almost every night

                Antoine MA 1 Reply Last reply Reply Quote 0
                • Antoine MA Offline
                  Antoine M @Jaxxdu
                  last edited by

                  @Jaxxdu

                  Same here. Got my watch one week ago…

                  1 Reply Last reply Reply Quote 0
                  • pavel.samokhaP Offline
                    pavel.samokha
                    last edited by

                    Fix should come soon

                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                    P 1 Reply Last reply Reply Quote 1
                    • Greg SearleG Offline
                      Greg Searle
                      last edited by

                      Same issue. Everything is up-to-date on my 9PP: latest firmware, latest app. “0/4” watch faces installed. Blank watch faces page in store. How is it that an installed watch face can be disabled remotely? Not cool.

                      Oh, wait… Looks like it was fixed while I was typing this? Or maybe there’s some extreme latency on the server side. I just let the app sit there on the watch faces page for several minutes. It’s now re-syncing my watch faces with my watch. Fingers crossed…

                      J 1 Reply Last reply Reply Quote 0
                      • pilleusP Offline
                        pilleus @pavel.samokha
                        last edited by pilleus

                        @pavel.samokha said in Suunto 9 Peak Pro no watch faces on watch and in app:

                        Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP

                        My S9PP is made in Finland was affected too. But within some time without an action of myself the watch faces came back, but the configuration was lost.

                        And my Vertical was affected too. 🧐

                        I wrote in Software Update 2.48.16 (2025 November Rain release):

                        Today in the morning all watch faces were gone, only the default one was shown on the Vertical. No choice in individual settings, there was only the default one.

                        After 2 hours and several syncs with the app the watch faces were back, but I have to configure it. The watch faces were in the standard configuration (colour and complications). I never had this on my Vertical.

                        Running the actual firmware. 😲

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          Jaxxdu @Greg Searle
                          last edited by

                          @Greg-Searle I confirm, the watch faces are back! Let’s see if the HR readings are fixed before I decide to return the watch…

                          P 1 Reply Last reply Reply Quote 0
                          • P Offline
                            primvs @Jaxxdu
                            last edited by

                            @Jaxxdu Yup, the faces are back. what a waste of time 😕

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                            • pavel.samokhaP Offline
                              pavel.samokha
                              last edited by

                              The fix has been deployed and watch faces should be back. Sorry for inconvenience.

                              Opinions expressed are solely my own and do not express the views or opinions of my employer

                              1 Reply Last reply Reply Quote 2
                              • P Offline
                                primvs @pavel.samokha
                                last edited by

                                @pavel.samokha thanks!

                                1 Reply Last reply Reply Quote 0
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