The sleep widget is acting up. How do I fix it? (Edit: FIXED)
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@enriqueescoms
With a soft reset I restored data on the watch (for now)…but morning report isn’t back yet… -
@enriqueescoms, a few days ago, without a known trigger (no setting were changed), I started experiencing the same problem on my Vertical 2 (no morning report, watch widgets showing two days old sleep and HRV data BUT the current data syncing to the Suunto App). Soft reset does not resolve the issue.
Cc: @isazi
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@Freezer Hello same for me for about 3 days sleep tracking shows sleep tracking from 0:00 to 00:00 I’m on vertical and I’ve never had a problem before?
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You adjust the hours of sleep and when the application synchronizes with the watch
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Here’s the magic suunto the watch modifies the tracking hours by itself the bug comes from the application
at some point I think we have to stop fumbling with things that work -
In fact, I’ve discovered something curious: when the watch connected to the app is the 9PP, I can indicate the range in the recovery/sleep/daily sleep goal section, whereas when the watch connected is the Race S, I can’t.
What can I do?
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Well, IA custmer service support has told me this:
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@enriqueescoms I went back to the suunto beta application and so the recording of my bedtime and wake-up times remains recorded I did a small light reinstallation and my 2 nights of sleep reappeared in the watch widget
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It’s finally FIXED!!!:
On iOS, I uninstalled and reinstalled the app, re-synced the watch, and just in case, restarted it.
This morning, sleep tracking was recorded correctly, and the morning report appeared as expected.
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@enriqueescoms Man, it’s still not working for me. I followed these instructions but it didn’t do anything. I also saw that there was another update available for my watch, so I installed that as well. Could you maybe give some more detailed instructions or other tips you might have discovered?
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@prairiedog Wow! Well, I tried a million things. First, I tried downgrading, but it only put the watch in safe mode for several hours. Then I reinstalled the same firmware version. Multiple soft resets. Nothing. I did a hard reset, and it was useless. Then I went back to using my 9PP (disconnecting the Race S), on which sleep tracking worked. I went back to the Race S, still nothing. Then I adjusted the sleep time on the 9PP from 0.00 to 0.00 and went back to the Race S again. Nothing.
Finally, I reinstalled the app with the Race S connected, and magically, it worked. So I don’t know if it was a combination of factors or just the app reinstallation.
