24/7 tracking not synced in SA anymore
-
@walker said in 24/7 tracking not synced in SA anymore:
morning all,
suddenly w/o any reason since 5 days or so 24/7 tracking, i.e steps/calories/etc. are not synced w/ SA anymore.
moves are ok.
on the watch tracking is ok.
I’ve already tried to reinstall SA.
thoughts? thanks.p.s. I’ve read a user had a similar problem w/ a S9 if I’m not wrong
I have this problem in my S7
-
@walker
as extrema ratio during lunch break I’ve tried a factory reset… still no data synced.
the only thing recently changed has been the SA update to 2.7.0 [iOS]I’ve opened a support ticket w/ Suunto, let’s see what happens now.
-
@walker
Same here,
Resources and sleep tracking no longer sync. Routers and activities do. I restarted the watch, no help.
I also have S9P, S5 and S9B paired to the same phone, no problems there.
I have noticed that my local maps downloads have been interrupted frequently lately and when they finally started working again, this issue with resources and sleep syncing popped up.
-
@lexterm77 said in 24/7 tracking not synced in SA anymore:
I have noticed that my local maps downloads have been interrupted frequently lately and when they finally started working again, this issue with resources and sleep syncing popped up.
me too!
-
@walker having similar issue as well. manually cleared the cache but doesn’t help either
-
I reset the watch completely from factory. Issue remains.
I did not install any apps on new watch, just kept it plain vanilla including all the settings,
Still does not sync resources or sleep.
Routes and activity are working, -
@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve it -
@egika said in 24/7 tracking not synced in SA anymore:
@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve itNo betas, all current pub releases. It’s been a week now.
-
@lexterm77 contact support
-
@lexterm77 I used my S7 today and will track resources and will sleep tonight with the watch and let you know what happens. I switch watches often on the iPhone. I am running alpha SA software, one jump ahead of the betas that are on the forum here. That is one difference. My S7 is running production firmware.
-
@brad_olwin Is that production firmware one that has not yet been released to other users?
-
@ander-lehena Production firmware means this is the firmware everyone else is using, so the public version.
-
@egika I was hoping that there would be firmware in testing🥲
-
I will take my spare iPhone and pair it with a spare non titanium S7 that I have on same SA account, eliminate as much as possible before contacting support.
Edit: My other iPhone and my other S7 device (public release all sw) still does not sync resources or sleep data.
-
@ander-lehena said in 24/7 tracking not synced in SA anymore:
@brad_olwin Is that production firmware one that has not yet been released to other users?
No, it is the standard production firmware all you have.
-
@walker @lexterm77 This is not working for me or for some other testers either. A bug report is filed with Suunto. This should be a fix to SA as the watch seems fine. I would use the most recent beta apps as that will have a fix before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?
-
@brad_olwin as I have the same I have gone back through the iOS betas and found that 2.7.0 (9162) seems to be the last working version
-
@brad_olwin said in 24/7 tracking not synced in SA anymore:
before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?
Issue is fixed with new public SA release on iOS.