24/7 tracking not synced in SA anymore

lexterm77 · 7 Oct 2021, 17:17

@walker

Same here,

Resources and sleep tracking no longer sync. Routers and activities do. I restarted the watch, no help.

I also have S9P, S5 and S9B paired to the same phone, no problems there.

I have noticed that my local maps downloads have been interrupted frequently lately and when they finally started working again, this issue with resources and sleep syncing popped up.

A Former User · 7 Oct 2021, 17:17

@lexterm77 said in 24/7 tracking not synced in SA anymore:

I have noticed that my local maps downloads have been interrupted frequently lately and when they finally started working again, this issue with resources and sleep syncing popped up.

me too!

taujin · 9 Oct 2021, 03:50

@walker having similar issue as well. manually cleared the cache but doesn’t help either

lexterm77 · 13 Oct 2021, 14:32

@taujin

I reset the watch completely from factory. Issue remains.

I did not install any apps on new watch, just kept it plain vanilla including all the settings,
Still does not sync resources or sleep.
Routes and activity are working,

Egika · 13 Oct 2021, 22:06

@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve it

lexterm77 · 14 Oct 2021, 01:56

@egika said in 24/7 tracking not synced in SA anymore:

@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve it

No betas, all current pub releases. It’s been a week now.

Brad_Olwin · 14 Oct 2021, 17:17

@lexterm77 contact support

Brad_Olwin · 14 Oct 2021, 17:21

@lexterm77 I used my S7 today and will track resources and will sleep tonight with the watch and let you know what happens. I switch watches often on the iPhone. I am running alpha SA software, one jump ahead of the betas that are on the forum here. That is one difference. My S7 is running production firmware.

Ander Lehena · 14 Oct 2021, 17:57

@brad_olwin Is that production firmware one that has not yet been released to other users?

Egika · 14 Oct 2021, 18:20

@ander-lehena Production firmware means this is the firmware everyone else is using, so the public version.

Ander Lehena · 14 Oct 2021, 18:25

@egika I was hoping that there would be firmware in testing🥲

lexterm77 · 14 Oct 2021, 23:49

@brad_olwin

I will take my spare iPhone and pair it with a spare non titanium S7 that I have on same SA account, eliminate as much as possible before contacting support.

Edit: My other iPhone and my other S7 device (public release all sw) still does not sync resources or sleep data.

Brad_Olwin · 15 Oct 2021, 01:51

@ander-lehena said in 24/7 tracking not synced in SA anymore:

@brad_olwin Is that production firmware one that has not yet been released to other users?

No, it is the standard production firmware all you have.

Brad_Olwin · 15 Oct 2021, 11:59

@walker @lexterm77 This is not working for me or for some other testers either. A bug report is filed with Suunto. This should be a fix to SA as the watch seems fine. I would use the most recent beta apps as that will have a fix before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

Egika · 15 Oct 2021, 12:07

@brad_olwin as I have the same I have gone back through the iOS betas and found that 2.7.0 (9162) seems to be the last working version

lexterm77 · 15 Oct 2021, 12:40

@brad_olwin said in 24/7 tracking not synced in SA anymore:

before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

Issue is fixed with new public SA release on iOS.