24/7 tracking not synced in SA anymore

[taujin]

@walker having similar issue as well. manually cleared the cache but doesn’t help either

[lexterm77]

@taujin

I reset the watch completely from factory. Issue remains.

I did not install any apps on new watch, just kept it plain vanilla including all the settings,
Still does not sync resources or sleep.
Routes and activity are working,

[Egika]

@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve it

[lexterm77]

@egika said in 24/7 tracking not synced in SA anymore:

@lexterm77 I had the same with some 2.7.0 beta versions.
Beta 2.8.0 seems to resolve it

No betas, all current pub releases. It’s been a week now.

[Brad_Olwin]

@lexterm77 contact support

[Brad_Olwin]

@lexterm77 I used my S7 today and will track resources and will sleep tonight with the watch and let you know what happens. I switch watches often on the iPhone. I am running alpha SA software, one jump ahead of the betas that are on the forum here. That is one difference. My S7 is running production firmware.

[Ander Lehena]

@brad_olwin Is that production firmware one that has not yet been released to other users?

[Egika]

@ander-lehena Production firmware means this is the firmware everyone else is using, so the public version.

[Ander Lehena]

@egika I was hoping that there would be firmware in testing🥲

[lexterm77]

@brad_olwin

I will take my spare iPhone and pair it with a spare non titanium S7 that I have on same SA account, eliminate as much as possible before contacting support.

Edit: My other iPhone and my other S7 device (public release all sw) still does not sync resources or sleep data.

[Brad_Olwin]

@ander-lehena said in 24/7 tracking not synced in SA anymore:

@brad_olwin Is that production firmware one that has not yet been released to other users?

No, it is the standard production firmware all you have.

[Brad_Olwin]

@walker @lexterm77 This is not working for me or for some other testers either. A bug report is filed with Suunto. This should be a fix to SA as the watch seems fine. I would use the most recent beta apps as that will have a fix before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

[Egika]

@brad_olwin as I have the same I have gone back through the iOS betas and found that 2.7.0 (9162) seems to be the last working version

[lexterm77]

@brad_olwin said in 24/7 tracking not synced in SA anymore:

before an App Store release. To clarify is this restricted to iOS or is it occurring on Android as well?

Issue is fixed with new public SA release on iOS.