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Heart Rate Measurement stops

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
suunto 9 peak pro
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  • T Offline
    thailon Bronze Member @Matúš
    last edited by 9 Mar 2024, 23:02

    @Matúš I use the face you selected from the beginning.


    T3c, Quest, Ambit3 Peak, 9PP, Vertical

    M 1 Reply Last reply 11 Mar 2024, 07:23 Reply Quote 0
    • A Offline
      Adamhert
      last edited by 10 Mar 2024, 09:14

      The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

      T W 2 Replies Last reply 10 Mar 2024, 20:57 Reply Quote 0
      • T Offline
        thailon Bronze Member @Adamhert
        last edited by 10 Mar 2024, 20:57

        @Adamhert nobody knows, that’s the fact.


        T3c, Quest, Ambit3 Peak, 9PP, Vertical

        1 Reply Last reply Reply Quote 0
        • W Offline
          wakarimasen Silver Members @Adamhert
          last edited by wakarimasen 3 Oct 2024, 21:10 10 Mar 2024, 21:10

          @Adamhert said in Heart Rate Measurement stops:

          The heart rate measurement stops more and more often during sleep. When will this bug be fixed?

          Just curious - have you sent logs to Suunto, each time it has happened? I am one of the ones for whom this has never happened, by the way.

          Suunto Race Titanium
          Suunto Ambit3 Peak
          Polar H10
          Polar OH1

          A M 2 Replies Last reply 10 Mar 2024, 22:33 Reply Quote 0
          • A Offline
            Adamhert @wakarimasen
            last edited by 10 Mar 2024, 22:33

            @wakarimasen How can I send a log to Suunto?

            W 1 Reply Last reply 11 Mar 2024, 00:11 Reply Quote 0
            • W Offline
              wakarimasen Silver Members @Adamhert
              last edited by 11 Mar 2024, 00:11

              @Adamhert said in Heart Rate Measurement stops:

              @wakarimasen How can I send a log to Suunto?

              I’m sure the Admins can provide better help than me, but if you look in the profile section of the app there is a link to send logs. I fear a lot of people that have problems do not send logs to a Suunto, which I’m sure would help to gather data and analyse root causes.

              Suunto Race Titanium
              Suunto Ambit3 Peak
              Polar H10
              Polar OH1

              1 Reply Last reply Reply Quote 0
              • M Offline
                Matúš Bronze Member @thailon
                last edited by 11 Mar 2024, 07:23

                @thailon, well, for me the watch behaviour has changed: it sounds strange, illogical, but, currently, great sleep tracking.

                I’ll keep you up to date!🤞

                Suunto 9 Peak Pro Titanium Slate
                Suunto Spartan Sport

                #swatt

                T 1 Reply Last reply 11 Mar 2024, 12:47 Reply Quote 1
                • M Offline
                  Matúš Bronze Member @wakarimasen
                  last edited by 11 Mar 2024, 07:44

                  @wakarimasen said in Heart Rate Measurement stops:

                  have you sent logs to Suunto, each time it has happened?

                  I have sent logs to Suunto, more or less each time it has happened, but…

                  How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

                  Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…😅

                  Suunto 9 Peak Pro Titanium Slate
                  Suunto Spartan Sport

                  #swatt

                  1 Reply Last reply Reply Quote 1
                  • T Offline
                    thailon Bronze Member @Matúš
                    last edited by 11 Mar 2024, 12:47

                    @Matúš maybe I could try to change screen from that last one (which I used always) to another one 🙂


                    T3c, Quest, Ambit3 Peak, 9PP, Vertical

                    1 Reply Last reply Reply Quote 1
                    • L Offline
                      Ludwig Pichlbauer
                      last edited by 19 Dec 2024, 06:46

                      Hi together,
                      I think with the latest update to 3.39.20 the bug is back.
                      Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                      Somebody seeing the same device behavior?
                      Kind regards:)

                      Suunto 9 Peak Pro (current)
                      Hammerhead Karoo 2 (current)
                      Suunto 9 Baro Black (retired)
                      Suunto Spartan Sport Wrist HR (retired)

                      F P S M R 7 Replies Last reply 19 Dec 2024, 07:35 Reply Quote 5
                      • F Offline
                        flo7z Silver Members @Ludwig Pichlbauer
                        last edited by 19 Dec 2024, 07:35

                        @Ludwig-Pichlbauer

                        Yes I do observe the same since the last update I did 3 days ago

                        I’m on 2.39.20 with 9 peak pro

                        Florian Z.
                        Suunto 9 Peak Pro
                        Suunto Wings
                        Suunto D4
                        Suunto Ambit 3 Peak

                        B 1 Reply Last reply 22 Dec 2024, 15:10 Reply Quote 4
                        • P Offline
                          pilleus @Ludwig Pichlbauer
                          last edited by 19 Dec 2024, 09:05

                          @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                          Somebody seeing the same device behavior?

                          No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.

                          https://www.instagram.com/moves.are.life/
                          Suunto Vertical Black Lime
                          Suunto 9 Peak Pro Black
                          Suunto Spartan Ultra Stealth Titanium

                          J 1 Reply Last reply 19 Dec 2024, 10:33 Reply Quote -1
                          • E Offline
                            Ecki D. Bronze Member
                            last edited by Ecki D. 19 Dec 2024, 10:18

                            Same here after the Softwareupdate!😢 This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
                            Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.

                            Will try to turn of OX sensor if it happens again.
                            Couldn’t reproduce while starting OX measuring manually.

                            Didn’t have this issue for quite a long time.

                            Herzfrequenz_0.jpeg

                            HR After Restart of PP9
                            Herzfrequenz.jpegBildschirmfoto 2024-12-19 um 11.04.02.jpeg

                            https://www.strava.com/athletes/37982563
                            https://www.instagram.com/macdev

                            1 Reply Last reply Reply Quote 1
                            • J Offline
                              jussim Bronze Member @pilleus
                              last edited by 19 Dec 2024, 10:33

                              @pilleus Same here, so far at least. Kind of nervous reading about these issues…

                              9PP since 09-2025.

                              Brad_OlwinB 1 Reply Last reply 19 Dec 2024, 13:49 Reply Quote 2
                              • Brad_OlwinB Online
                                Brad_Olwin Moderator @jussim
                                last edited by 19 Dec 2024, 13:49

                                @jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                1 Reply Last reply Reply Quote 7
                                • Z Offline
                                  Zvezda
                                  last edited by 20 Dec 2024, 09:17

                                  I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                                  Any recommendation how to solve the problem?

                                  Mff73M 1 Reply Last reply 20 Dec 2024, 14:06 Reply Quote 0
                                  • Mff73M Offline
                                    Mff73 @Zvezda
                                    last edited by 20 Dec 2024, 14:06

                                    @Zvezda said in Heart Rate Measurement stops:

                                    I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                                    Any recommendation how to solve the problem?

                                    wait and stay tuned for informations/fixes
                                    https://forum.suunto.com/post/159093

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      Sergio Nasi @Ludwig Pichlbauer
                                      last edited by 20 Dec 2024, 18:32

                                      @Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
                                      No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
                                      Very annoying, particularly because it’s a recurring problem

                                      EgikaE L 2 Replies Last reply 21 Dec 2024, 05:16 Reply Quote 2
                                      • EgikaE Offline
                                        Egika Platinum Member @Sergio Nasi
                                        last edited by 21 Dec 2024, 05:16

                                        @Sergio-Nasi as written above this is currently being worked on by Suunto.

                                        What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - TI Canary - Titanium Courtney

                                        M 1 Reply Last reply 22 Dec 2024, 14:09 Reply Quote 2
                                        • L Offline
                                          Ludwig Pichlbauer @Sergio Nasi
                                          last edited by 21 Dec 2024, 09:11

                                          @Sergio-Nasi yes, 2.39.20 - Suunto 9 Peak Pro

                                          Suunto 9 Peak Pro (current)
                                          Hammerhead Karoo 2 (current)
                                          Suunto 9 Baro Black (retired)
                                          Suunto Spartan Sport Wrist HR (retired)

                                          1 Reply Last reply Reply Quote 0
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