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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • M Offline
      Matúš Bronze Member @wakarimasen
      last edited by

      @wakarimasen said in Heart Rate Measurement stops:

      have you sent logs to Suunto, each time it has happened?

      I have sent logs to Suunto, more or less each time it has happened, but…

      How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

      Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…😅

      Suunto 9 Peak Pro Titanium Slate
      Suunto Spartan Sport

      #swatt

      1 Reply Last reply Reply Quote 1
      • thailonT Offline
        thailon Bronze Member @Matúš
        last edited by

        @Matúš maybe I could try to change screen from that last one (which I used always) to another one 🙂


        T3c, Quest, Ambit3 Peak, 9PP, Vertical

        1 Reply Last reply Reply Quote 1
        • Ludwig PichlbauerL Offline
          Ludwig Pichlbauer
          last edited by

          Hi together,
          I think with the latest update to 3.39.20 the bug is back.
          Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
          Somebody seeing the same device behavior?
          Kind regards:)

          Suunto 9 Peak Pro (current)
          Hammerhead Karoo 2 (current)
          Suunto 9 Baro Black (retired)
          Suunto Spartan Sport Wrist HR (retired)

          flo7zF pilleusP S M R 7 Replies Last reply Reply Quote 5
          • flo7zF Offline
            flo7z Silver Members @Ludwig Pichlbauer
            last edited by

            @Ludwig-Pichlbauer

            Yes I do observe the same since the last update I did 3 days ago

            I’m on 2.39.20 with 9 peak pro

            Florian Z.
            Suunto 9 Peak Pro
            Suunto Wings
            Suunto D4
            Suunto Ambit 3 Peak

            B 1 Reply Last reply Reply Quote 4
            • pilleusP Online
              pilleus @Ludwig Pichlbauer
              last edited by

              @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

              Somebody seeing the same device behavior?

              No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.

              https://www.instagram.com/moves.are.life/
              Suunto Vertical Black Lime
              Suunto 9 Peak Pro Black
              Suunto Spartan Ultra Stealth Titanium

              J 1 Reply Last reply Reply Quote -1
              • Ecki D.E Offline
                Ecki D. Bronze Member
                last edited by Ecki D.

                Same here after the Softwareupdate!😢 This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
                Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.

                Will try to turn of OX sensor if it happens again.
                Couldn’t reproduce while starting OX measuring manually.

                Didn’t have this issue for quite a long time.

                Herzfrequenz_0.jpeg

                HR After Restart of PP9
                Herzfrequenz.jpegBildschirmfoto 2024-12-19 um 11.04.02.jpeg

                https://www.strava.com/athletes/37982563
                https://www.instagram.com/macdev

                1 Reply Last reply Reply Quote 1
                • J Offline
                  jussim Bronze Member @pilleus
                  last edited by

                  @pilleus Same here, so far at least. Kind of nervous reading about these issues…

                  9PP since 09-2025.

                  Brad_OlwinB 1 Reply Last reply Reply Quote 2
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @jussim
                    last edited by

                    @jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    1 Reply Last reply Reply Quote 7
                    • Z Offline
                      Zvezda
                      last edited by

                      I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                      Any recommendation how to solve the problem?

                      Mff73M 1 Reply Last reply Reply Quote 0
                      • Mff73M Offline
                        Mff73 @Zvezda
                        last edited by

                        @Zvezda said in Heart Rate Measurement stops:

                        I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                        Any recommendation how to solve the problem?

                        wait and stay tuned for informations/fixes
                        https://forum.suunto.com/post/159093

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          Sergio Nasi @Ludwig Pichlbauer
                          last edited by

                          @Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
                          No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
                          Very annoying, particularly because it’s a recurring problem

                          EgikaE Ludwig PichlbauerL 2 Replies Last reply Reply Quote 2
                          • EgikaE Offline
                            Egika Platinum Member @Sergio Nasi
                            last edited by

                            @Sergio-Nasi as written above this is currently being worked on by Suunto.

                            What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?

                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                            Race S All Black - TI Canary - Titanium Courtney

                            M 1 Reply Last reply Reply Quote 2
                            • Ludwig PichlbauerL Offline
                              Ludwig Pichlbauer @Sergio Nasi
                              last edited by

                              @Sergio-Nasi yes, 2.39.20 - Suunto 9 Peak Pro

                              Suunto 9 Peak Pro (current)
                              Hammerhead Karoo 2 (current)
                              Suunto 9 Baro Black (retired)
                              Suunto Spartan Sport Wrist HR (retired)

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                magbueno @Ludwig Pichlbauer
                                last edited by

                                @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                                Hi together,
                                I think with the latest update to 3.39.20 the bug is back.
                                Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                                Somebody seeing the same device behavior?
                                Kind regards:)

                                Same problem for my Suunto after the last update, some days ago. Reset and manufacturing settings do not solve the problem. The update is 2.39.20

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  magbueno @Egika
                                  last edited by

                                  @Egika It doesn’t work. Despite starting the measurement manualy the leds doesn’t start flickering. Thanks anyway.

                                  1 Reply Last reply Reply Quote 0
                                  • B Offline
                                    ben74 @flo7z
                                    last edited by

                                    @flo7z l have the same problem

                                    S 1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      sahara91 @ben74
                                      last edited by

                                      I am also dealing with this problem for nearly a week alrady. Very annoying!

                                      1 Reply Last reply Reply Quote 0
                                      • M Offline
                                        MartinK
                                        last edited by

                                        Same for me. Switching of my peak pro and starting it again reactivates the lights for measurements again but after around 4-6 hours it’s stops again. Manual measurement not switching on lights anymore.

                                        1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          arkaitzgalvan
                                          last edited by

                                          Hi ! since last Software update on my suunto 9 peak prolast week,

                                          1 Reply Last reply Reply Quote 1
                                          • ania92A Offline
                                            ania92
                                            last edited by

                                            Hello,
                                            Happens to me as well since update to 2.39 and only soft reset helps. Please let me know if there is any solution for this problem.

                                            A 1 Reply Last reply Reply Quote 0
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