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SOFTWARE UPDATE 2.33.12 - Q1 2024

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  • S Offline
    Sergei Ladeishchikov Bronze Member
    last edited by 17 Apr 2024, 14:19

    I’m having problems too! Today the touchscreen froze, I clicked on the data field many times and nothing happened, and then the field began to switch data on its own. I also couldn’t access widgets using the touchscreen.

    D 1 Reply Last reply 17 Apr 2024, 14:39 Reply Quote 2
    • D Offline
      duffman19 @Sergei Ladeishchikov
      last edited by 17 Apr 2024, 14:39

      @Sergei-Ladeishchikov said in SOFTWARE UPDATE 2.33.12 - Q1 2024:

      the field began to switch data on its own

      I’ve also experienced this several times. The touchscreen seems to experience repeated “phantom touches.” I managed to grab a video of the behavior.

      IMG_0208.mp4

      Not sure if this is related to the software update, but it’s only happened while on 2.33.12.

      Vertical Ti

      S F 3 Replies Last reply 17 Apr 2024, 15:32 Reply Quote 4
      • S Offline
        sartoric Moderator @duffman19
        last edited by 17 Apr 2024, 15:32

        @duffman19
        yeah, I had this today too.
        Never happened before.

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        1 Reply Last reply Reply Quote 0
        • F Offline
          freeheeler @duffman19
          last edited by 17 Apr 2024, 19:18

          @duffman19
          I’ll report this

          living sideways

          1 Reply Last reply Reply Quote 1
          • F Offline
            freeheeler @duffman19
            last edited by 17 Apr 2024, 19:27

            @duffman19
            next time this happens, please send logs and pm me your account email, date, time and timezone logs sent.
            thank you in advance 👍

            living sideways

            W 1 Reply Last reply 17 Apr 2024, 20:03 Reply Quote 1
            • W Offline
              wmichi @freeheeler
              last edited by 17 Apr 2024, 20:03

              @freeheeler I remember another funny thing with the touchscreen. Right after updating to the latest firmware, in pre start mode of a trail running activity, I went into the navigation menu to select a route. I tried to swipe down but then the touchscreen went crazy. Without me doing anything, I was kicked out of the navigation menu, like I had swiped from left to the right of the screen (the back gesture). Immediately after that the watch went by itself back into the navigation menu. And back out. And back in. And back out, and back in… Since the watch went crazy, I went crazy too and pressed buttons like a manic. 😉 That helped and all of a sudden the watch stopped doing this. I started the activity and everything worked as expected. I never saw this behaviour again. Next time I will send logs (by the way, the watch was completely dry, no water drops on the screen).

              F 1 Reply Last reply 18 Apr 2024, 04:34 Reply Quote 2
              • F Offline
                freeheeler @wmichi
                last edited by 18 Apr 2024, 04:34

                @wmichi
                can confirm and saw this with clean and dry screen twice

                living sideways

                1 Reply Last reply Reply Quote 1
                • F Offline
                  false Bronze Member
                  last edited by false 21 Apr 2024, 11:52

                  Could anyone explain is such battery usage is okay or not: -60% in 7 full days with only 5h15m of road running (5 runs - 2 with ohr, 3 with HR belt, including one structured run workout), 6 syncs in total and the watch was laying in the drawer between training sessions.

                  As I can see every training takes only 3-4% so I think 40-45% for being in standby mode is way too much. Highly likely it was much better before December’s update

                  1.5 year old 9pp with the latest updates.

                  upd: runs were done with perfomance GPS setting and raise to wake backlight

                  T W 2 Replies Last reply 21 Apr 2024, 12:30 Reply Quote 0
                  • T Offline
                    Tieutieu Platinum Member @false
                    last edited by 21 Apr 2024, 12:30

                    @false what are your backlight settings, turn to raise ? Have you notifications enabled or off ?…

                    Suunto’s devices at home :
                    Vertical titanium solar
                    Suunto Race S
                    S9pp titanium sand
                    Suunto Wing
                    S9B titanium Ambassador edition, A3P, X6

                    F 1 Reply Last reply 22 Apr 2024, 06:41 Reply Quote 0
                    • F Offline
                      false Bronze Member @Tieutieu
                      last edited by 22 Apr 2024, 06:41

                      @Tieutieu Everything is turned off (literally). Backlight is raise to wake

                      T 1 Reply Last reply 22 Apr 2024, 08:00 Reply Quote 0
                      • T Offline
                        Tieutieu Platinum Member @false
                        last edited by 22 Apr 2024, 08:00

                        @false OK I’ll check battery consumption on my wife’s S9pp, she has same settings ; I’ll let you know. But it’s seems hight. Usually she had less than 5% a day consumption with HR tracking on, notifications off, main backlight off, backlight to low, raise to wake to low (on my SV it’s around 4% a day max)

                        Suunto’s devices at home :
                        Vertical titanium solar
                        Suunto Race S
                        S9pp titanium sand
                        Suunto Wing
                        S9B titanium Ambassador edition, A3P, X6

                        1 Reply Last reply Reply Quote 0
                        • W Offline
                          wurzlsepp Bronze Member @false
                          last edited by 22 Apr 2024, 12:10

                          @false definitely not normal for mine, neither before nor after the update
                          Do you have 24/7 HR activated? I found that to drain the battery, if enabled while there actually is no HR/wrist etc nearby. Already before the recent update though

                          F 1 Reply Last reply 22 Apr 2024, 15:40 Reply Quote 1
                          • F Offline
                            false Bronze Member @wurzlsepp
                            last edited by 22 Apr 2024, 15:40

                            @wurzlsepp No, nothing is active and never have been

                            W 1 Reply Last reply 23 Apr 2024, 12:00 Reply Quote 0
                            • W Offline
                              wurzlsepp Bronze Member @false
                              last edited by 23 Apr 2024, 12:00

                              @false ok that’s weird then. Supposing you’ve done a hard reset after the update (was necessary with my S9PP!), i also don’t know what could be the issue 😕

                              You could power off the watch between your workouts and see if the battery still drains. If yes, its a hardware issue (warranty repair?). If no, software problem and thus there might be a fix (reinstall update, bug fix with next update, etc)

                              F 1 Reply Last reply 6 May 2024, 11:42 Reply Quote 0
                              • F Offline
                                false Bronze Member @wurzlsepp
                                last edited by 6 May 2024, 11:42

                                as an update - when my watch is switched off there is no battery drain

                                1 Reply Last reply Reply Quote 1
                                • D Offline
                                  duffman19
                                  last edited by 14 May 2024, 14:22

                                  Has anyone noticed that the ascent calculation is a little more conservative after this update? I have some regular routes that I run and I’m consistently seeing about 5-10% lower ascent numbers compared to runs before the update.

                                  The graphs look pretty great and comparable to other devices worn at the same time. Perhaps there’s a new algorithm with more aggressive rounding?

                                  Most of my trails have lots of small rollers, small ascents of 10-20 feet at a time. I know there’s some sort of cutoff before it gives credit for ascent, which seems to be around 10 feet. Even so, it generally seems as though my activity ascent numbers are a little low lately.

                                  Vertical Ti

                                  Brad_OlwinB 1 Reply Last reply 14 May 2024, 16:48 Reply Quote 0
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @duffman19
                                    last edited by 14 May 2024, 16:48

                                    @duffman19 this is old firmware. I would post on current firmware.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    D 1 Reply Last reply 14 May 2024, 18:58 Reply Quote -1
                                    • D Offline
                                      duffman19 @Brad_Olwin
                                      last edited by 14 May 2024, 18:58

                                      @Brad_Olwin Yes, I know, but the issue started with this update. And 2.33.14 was a hotfix addressing other issues. Just curious if anyone noticed a change starting with 2.33.12.

                                      Vertical Ti

                                      1 Reply Last reply Reply Quote 0
                                      • AntoineA Offline
                                        Antoine Bronze Member
                                        last edited by 19 May 2024, 07:01

                                        Remark on map ruller:
                                        I have tried the “map ruller” during a trail.
                                        First it works good. But after a moment it became uncontrollable and changed position on its own.
                                        Even if after recentering the map (tap on screen).
                                        To stop it i had to desactivate it.
                                        Then, when back to home i have done a soft restart.
                                        I have had this problem just one time.
                                        Rk: no water on touch screen.

                                        Watch: Suunto vertical solar

                                        surfboomerangS AntoineA 2 Replies Last reply 19 May 2024, 16:05 Reply Quote 0
                                        • surfboomerangS Offline
                                          surfboomerang @Antoine
                                          last edited by surfboomerang 19 May 2024, 16:05

                                          @Antoine maybe unrelated, but on very rare occasions I noticed the touchscreen went crazy even without waterdrops. It prevents the watch from locking and the only way to resolve this was to thoroughly clean the screen and perform a soft reboot.

                                          Suunto Vertical Titanium Solar
                                          OnePlus Nord 4

                                          AntoineA 1 Reply Last reply 20 May 2024, 07:17 Reply Quote 1
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