Software update 2.39.20 (2024 Q4)
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@MiniForklift
I also had issues with charging my Race S, as well as with sleep tracking and OHR, until I downgraded the OS. -
@Dimitrios-Kanellopoulos
What should someone do if their watch has not reverted to the previous version and the app is in an automatic update mode?
I’m trying to help a few friends. They’ve been waiting for 3 days and nothing’s happening.
I just updated them that this is the response given at the moment because of the holiday, but nothing is happening. Thanks for the reply and Happy Holidays. -
@Danny-poleg you can so a downgrade to previous Firmware. Write meea private Message for this.
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If I understand correctly we shouldn’t perform a downgrade to a previous firmware but rather wait for a rollback. This was communicated a few days ago. Since there was no follow-up and the extensive battery consumption during activities is pissing me off a lot more than broken OHR / sleep tracking, I am doing the downgrade for now and wait to see what happens.
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@GiPFELKiND said in Software update 2.39.20 (2024 Q4):
downgrade
@GiPFELKiND said in Software update 2.39.20 (2024 Q4):
downgrade
A little secret is that I provide technical support for Suunto watches in Israel and I know how to perform the procedure. I don’t want someone private to perform the procedure and potentially damage the warranty on the watch.
I have several customers who are still suffering from the problem.
Because of the New Year’s holiday, I rely on the forum for updates.
@Dimitrios-Kanellopoulos
Thank you, we will wait for Dimitrios to provide a detailed response with a version number. -
@SuuntoZec it’s known that the issue also affects some Race S devices and the fix is under development
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@SuuntoZec said in Software update 2.39.20 (2024 Q4):
@MiniForklift
I also had issues with charging my Race S, as well as with sleep tracking and OHR, until I downgraded the OS.This did not affect my Race S as I have no OHR or sleep tracing problems and did not with testing firmware.
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@Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck! -
@Chris-Stevenson +1 - Having the same problem with HR and sleep tracking! I thought it was just me
any recommended resolution please? Thank you. -
@kaje_tan Thank you! Now everything works fine again and I turned off the automatic update. Will just follow the thread for now and see what happens.
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S sartoric referenced this topic on 27 Dec 2024, 14:35
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Downgrade the firmware, see 1 post above yours
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@kaje_tan Does this procedure revert the watch to their factory settings?
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@Highlands No it does not. The same as updating firmware.
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Anyone else having problem connecting vertical to wifi since last update? I wanted to download one map today for my trip but i could not connect to my home wifi, the one i have always used without any problems since i bought my vertical in july 2023.
I also tried to connect to my phones hotspot but i get the same message in the app.
I have searched the forum for this topic and tried everything but it just doesnt connect to any wifi.Have to do my trip without maps now
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@Samuel-Pirttikangas The same problem here with my Vertical. Map didn’t start downloading so I removed the wifi connection. Now the new connection fails just like yours.
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@kaje_tan said in Software update 2.39.20 (2024 Q4):
@Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck!Great! Now I have a Snow White Christmas Tree and OHR works as before
Now just snow outside is missing
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@Samuel-Pirttikangas I downgraded to the previous SW and the wifi started working immediately.
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Is there any reason why the original point of the ruler is no longer updated as you move?
E.g. I use ruler to measure distance from my location (let’s call it point A) to point B. When I move, it still shows the original A-B distance: the starting point (A) is no longer updated. It used to always show distance from the current location in previous firmware…
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To report something positive, the GPS accuracy improved a lot on my Race S. Drift is gone, it shows now when I changed the boardwalk. Also less wobbly. Well done
