Software update 2.39.20 (2024 Q4)
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Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?
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@tmclr filing a bug
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Any further update on this - why was my watch updated when I have automatic updates turned off in the App (version 2.40.2 (17627))?
(Sorry for duplicate post)
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Thanks - would it be helpful to send logs from the App?
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@Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):
The thing is - I can see what media is being played, but only the controls are grayed out.
did you tried to stop the SA, clear its cache, and restart it?
this solves the grayed out music controls problem for me, not sure if clearing the cache is really necessary -
@Stefano-M64 I’ve tried soft resetting the watch, resetting bt, and forcing the SA closed and cleaning the cache. I just didn’t reinstall it.
I’m not sure what broke it though - Android 15 or latest firmware.
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@Łukasz-Szmigiel said in Software update 2.39.20 (2024 Q4):
or latest firmware.
I’m on the latest one on both Race and Race S and music controls work (android 13)
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@Łukasz-Szmigiel I’m on Android 13 and Race with the latest firmware. I do not often use quick responses via the watch, but the last two times I tried, they failed (even if the green screen appeared on the watch as if the message was sent)
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@SergioB same here - the watch behaves as if all was sent, but in fact - it doesn’t.
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I can report that on the latest firmware, 2.39.34 and android 15 (pixel 8 )
I get no notifications for Android messages (v 20250108_00)
I have even removed all data from the suunto app and repaird it with my phone
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Does anybody know if Suunto is working on a fix with the sleep tracking issues related to latest firmware?
It’s really bad with my Race and I didn’t have any issues before this update.
I rolled back to previous version but the watch updated automatically even I had turned off the automatic updates.
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@JANTIKAINEN same problem here.
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@JANTIKAINEN Same probleme here
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Also problems for me with sleep tracking after latest update.
This is already the second time the sleep tracking has failed and I have to do a soft reset to get
my OHR working again. -
I already wrote about this in another topic, but I wanted to add it here, too. I’m having trouble with sleep tracking with my Race after the latest update. Sometimes, a watch restart helps, but sometimes, it doesn’t. It’s definitely a bug.
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@JANTIKAINEN
“I rolled back to previous version but the watch updated automatically even I had turned off the automatic updates.”
Same here: rolled back to FW v2.37.48 and disabled automatic updates, but the watch updated itself overnight to 2.39.34. Not happy. -
@ODo67 First time ever. Last night my Vertical with 2.39.20 stop recording heart rate and no information about sleep. About the rest no problems at all
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Just adding to the feedback others gave already. My Race also has issues with the latest firmware. Twice now I had to soft reset (restart) to get my heart rate monitor to work again.
And yesterday, during running a half marathon, the heart rate monitor kind of stopped working after about 16k. It claimed my heart rate was at 210bpm instead of somewhere around 160/170.
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@Łukasz-Szmigiel Same for me…
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Recollecting on the matter, this is how I believe the problem unfolded:
- I update FW and it works ok (or so I believe)
- After some days of use, it was time to charge the watch. I did so, and after that it seems the watch decided to stop measuring HR and sleep.
- A couple of days later I realised that the HR lights were off and it was not tracking HR. So I disabled and enabled again 24/7 HR tracking and reboot the watch.
- After reboot the watch logs HR but does not log sleep data.
- I cycled the sleep tracking option but still does not log anything.
FW is 2.39.20 and no “newer” FW appears as available.
I hope this helps troubleshooting.
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J jsuarez referenced this topic on 13 Jan 2025, 12:58