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Software Update 2.40.38 (2025 Q1)

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  • S Offline
    seanvk @seanvk
    last edited by seanvk 22 days ago

    @seanvk Just as an update. The soft reset restored the sleep tracking.

    Suunto Race Titanium
    Suunto Vertical Titanium
    Suunto 9 Peak Pro Forest Green
    Suunto 9 Peak Moss Gray

    1 Reply Last reply Reply Quote 1
    • A Offline
      Artus Diver @nhojb
      last edited by 21 days ago

      @nhojb said in Software Update 2.40.38 (2025 Q1):

      Pool swim metrics are still quite unreliable in this update unfortunately.

      I’ve done 6 swims since installing the update. They all get my stroke correct (breast), but the distance - and thus pace etc - is pretty hit and miss. I had one 1400m swim where the watch was dead on, I’ve had a few where it has missed the first 10 or so lengths, then picked up and got the rest more or less correct. This is annoying, but I can kinda live with that. But then today I did 1200m and the watch only recorded 240m (see attached screenshot). Also attached is one 1200m session where it missed the first 10 lengths or so.

      The last reliable firmware for pool swimming (before the new algorithm) was 2.39.20. So might have to revert back to that.

      It would be really appreciated if you could fix the swim tracking 😕

      I had a similar experience to yours.
      I did two factory resets and nothing!
      After sending it to the service center, tests and configurations were performed.
      The watch started counting lengths.
      Unfortunately, the recognition of swimming styles is still not correct.

      Perhaps you also need to send your watch in for service?

      Suunto Viper
      Suunto HelO2
      Suunto Ambit 3 PEAK
      Suunto 9 Baro Titanium
      Suunto Vertical

      1 Reply Last reply Reply Quote 0
      • S Offline
        Sascha Domres Bronze Member @pavel.samokha
        last edited by 21 days ago

        @pavel.samokha hi, any time frame when the Ocean follows up with the update?

        I 1 Reply Last reply 21 days ago Reply Quote 0
        • I Offline
          isazi Moderator @Sascha Domres
          last edited by 21 days ago

          @Sascha-Domres testing for the Ocean is still going on

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 3
          • J Offline
            Jordi C
            last edited by 20 days ago

            For the last week or so I have been experiencing problems with my SR syncing.

            Every morning it gets stuck syncing activities and I have to restart the phone to get it to sync properly.

            After restarting I notice that many times the watch stopped syncing automatically the previous afternoon or noon.

            1 Reply Last reply Reply Quote 1
            • J Online
              Jaakers
              last edited by Jaakers 20 days ago

              me too. I just post this in the race s sub part of the forum.
              restarting the phone solves it intermediate?

              edit: restarting the phone solves it.
              have send logs to suunto

              1 Reply Last reply Reply Quote 0
              • A Offline
                andry_ua @pavel.samokha
                last edited by 20 days ago

                @pavel.samokha said in Software Update 2.40.38 (2025 Q1):

                WiFi connection stability improved

                “great” fix - i understand what do you mean “connection stability” - on suunto vertical WiFi doesn’t ON - it always OFF. Suunto App for iOS - can’t activate WiFi on watch. After contacting with your support - one recommend - downgrade firmware. Fix this issue, please!

                P 1 Reply Last reply 20 days ago Reply Quote 0
                • P Offline
                  pavel.samokha @andry_ua
                  last edited by 20 days ago

                  @andry_ua Sorry, can’t understand the issue.

                  You can’t connect your watch to WiFi?

                  If you follow this guide https://www.suunto.com/Support/faq-articles/suunto-app/how-can-i-download-offline-maps-to-my-suunto-watch/ at what stage you have an issue?

                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                  M 1 Reply Last reply 20 days ago Reply Quote 0
                  • M Offline
                    Mff73 @pavel.samokha
                    last edited by 20 days ago

                    @pavel.samokha
                    Current bug of 2.40.38 where the watch (es) wifi toggle is stucked at its status before the update.
                    If it was on, it is on and can’t toggle off, and vice versa. The second case is the worst because you can’t activate WiFi.
                    Someone here explained that hard reset is fixing the issue.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    S 1 Reply Last reply 20 days ago Reply Quote 2
                    • S Offline
                      suzzlo Moderator @Mff73
                      last edited by 20 days ago

                      @Mff73 I was me. WiFi was never activated although toggle was on. Soft reset didn’t work (tried 3 times)
                      Finally hard reset make it work

                      Suunto: Race, S9Peak, Spartan Sport Wrist
                      Garmin: FR745, Edge 530
                      SA topics:

                      • Guides - https://forum.suunto.com/tags/guides
                      1 Reply Last reply Reply Quote 1
                      • P Offline
                        pavel.samokha
                        last edited by pavel.samokha 20 days ago

                        @Mff73 @suzzlo thanks for explanation, checking if the issue is known

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 2
                        • P Offline
                          pavel.samokha
                          last edited by 20 days ago

                          OK, issue was partially known but maybe not exactly in this form. I reported it. This is all what I can do at this point.

                          @andry_ua if your issue is like discussed above the only option for now is to do hard reset (“Reset All Settings”). Sorry for inconvenience.

                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                          A 2 Replies Last reply 20 days ago Reply Quote 2
                          • A Offline
                            andry_ua @pavel.samokha
                            last edited by 20 days ago

                            @pavel.samokha

                            thanks! I’ll try

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              andry_ua @pavel.samokha
                              last edited by 20 days ago

                              @pavel.samokha

                              reset data - helped resolve this issue. thanks again

                              1 Reply Last reply Reply Quote 1
                              • 2 Offline
                                2b2bff
                                last edited by 19 days ago

                                Did “Chores” today just for fun and giggles and I must say, I’m impressed. I fully expected to have just a dummy activity with that name, but Suunto has actually put some thoughts into this. First you have to make the decision inside / outside - I guess that is a GPS no or yes - and then you even get laps and calories burned. And in the Suunto app you get a “flexibility” label. Well done…

                                Suunto Race S
                                Garmin Epix Pro

                                C 1 Reply Last reply 18 days ago Reply Quote 1
                                • T Online
                                  Tami999 Silver Members
                                  last edited by 19 days ago

                                  Funny thing is You dont mention UI speedup, its biggest one and I got Vertical almost since release.

                                  1 Reply Last reply Reply Quote 2
                                  • C Offline
                                    ChrisA Platinum Member @2b2bff
                                    last edited by 18 days ago

                                    @2b2bff came in handy for a paintjob I had to do. As you said it’s completely configurable for indoor and outdoor use. I turned of GPS for that job, but steps and distance still got tracked
                                    IMG_6209.jpeg

                                    1 Reply Last reply Reply Quote 2
                                    • P Offline
                                      Pavlas
                                      last edited by 16 days ago

                                      I was out for an unplanned walk and had a very low battery.
                                      When 2% of the battery was left, a message appeared saying that power saving mode had been activated. But there was no getting rid of this message. Upon my return, I had to connect the watch to the charger to end the activity. I don’t know if this is okay.

                                      suunto-battery.jpg

                                      🔺Vertical All Black

                                      ex:
                                      Ambit2 Black
                                      Ambit3 Peak Sapphire
                                      Spartan Ultra Stealth Titanium
                                      S9B All Black
                                      >>> YouTube Channel <<<

                                      M M 2 Replies Last reply 16 days ago Reply Quote 1
                                      • C Offline
                                        cheetah694 Bronze Member @steoreggia
                                        last edited by 16 days ago

                                        @steoreggia It’s not about Race vs Race S. Some watches are faulty. I’ve had that issue too. I sent a faulty watch to Suunto and they sent me a replacement back same week. From then on no more problems with the number of steps.

                                        1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          misu763 Bronze Member @Pavlas
                                          last edited by 16 days ago

                                          @Pavlas
                                          It happened to my S9PP as well two weeks ago. I was trying to fully discharge it (to calibrate the watch after the last two updates), and while I was running, the screen froze with the same behavior.
                                          Once I put it on charge, it resumed monitoring the running session.
                                          I can say the battery is working fine now, by the way.

                                          S9PP Ti Slate

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