Suunto 9 Peak Pro no watch faces on watch and in app

surfboomerang

@pilleus Vertical too?
I can’t confirm (yet). I still have my watch face and all the watch faces in the Suunto App

pilleus

@surfboomerang

Yes, Vertical too.

pavel.samokha

Investigating…

surfboomerang

@pilleus Guess I disable the sync until this is resolved now that I still have the watch faces

pavel.samokha

Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP

Pierre 0

@pavel.samokha
In case it could help investigation, I have no prob at this moment with a 9PP made in PRC and iOS.

Jaxxdu

Same here, I got a brand new S9PP two weeks ago. Running on Android 16. And that isn’t the only problem, the HR sensor stops almost every night

Antoine M

@Jaxxdu

Same here. Got my watch one week ago…

pavel.samokha

Fix should come soon

Greg Searle

Same issue. Everything is up-to-date on my 9PP: latest firmware, latest app. “0/4” watch faces installed. Blank watch faces page in store. How is it that an installed watch face can be disabled remotely? Not cool.

Oh, wait… Looks like it was fixed while I was typing this? Or maybe there’s some extreme latency on the server side. I just let the app sit there on the watch faces page for several minutes. It’s now re-syncing my watch faces with my watch. Fingers crossed…

pilleus

@pavel.samokha said in Suunto 9 Peak Pro no watch faces on watch and in app:

Investigating, only S9PP are affected. Even more specifically newer, China-made S9PP

My S9PP is made in Finland was affected too. But within some time without an action of myself the watch faces came back, but the configuration was lost.

And my Vertical was affected too. 🧐

I wrote in Software Update 2.48.16 (2025 November Rain release):

Today in the morning all watch faces were gone, only the default one was shown on the Vertical. No choice in individual settings, there was only the default one.

After 2 hours and several syncs with the app the watch faces were back, but I have to configure it. The watch faces were in the standard configuration (colour and complications). I never had this on my Vertical.

Running the actual firmware.

Jaxxdu

@Greg-Searle I confirm, the watch faces are back! Let’s see if the HR readings are fixed before I decide to return the watch…

primvs

@Jaxxdu Yup, the faces are back. what a waste of time

pavel.samokha

The fix has been deployed and watch faces should be back. Sorry for inconvenience.

primvs

@pavel.samokha thanks!

Santolo Felaco

@Matteo-Donati said in Suunto 9 Peak Pro no watch faces on watch and in app:

@Santolo-Felaco same problem here, any official update?

Reply

Hello @Matteo-Donati , This morning the app is working. Thanks

Robert Cole

All fixed this end, thank you

Samuli Sutinen

@pavel.samokha said in Suunto 9 Peak Pro no watch faces on watch and in app:

The fix has been deployed and watch faces should be back. Sorry for inconvenience.

My wife’s S9PP had the same problem with the watch faces. They came back, but now the HR is not working at all. No blinking light on the back of the watch when measuring OHR. The sleeping monitor stopped measuring HR in the middle of the night and has not worked since then. Did the fix break the OHR?

-Samuli

pavel.samokha

@Samuli-Sutinen watchfaces issue and its fix can’t have any effect on any other issue

Jaxxdu

@Samuli-Sutinen I reported the problem, sent the logs, contacted Service, and nobody really knows much. It was an old bug, which was fixed, but it is happening again to some users. The solution from service is to reboot the watch, which I think isn’t very professional, not for a 1 week old watch, they should suggest replacing or sending it back, not to reboot the watch every day…

You can check this chat: https://forum.suunto.com/topic/13274/sleep-tracking-not-working-after-most-recent-update/11?_=1764343827621

I hope they fix it soon, otherwise I will return it, because it seems that is out of stock (the titanium version) and it isn’t clear if they would keep the discounts I used.