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Losing faith on the S9 (treadmill & HR) latest firmware

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  • N Offline
    nassosc
    last edited by 30 Nov 2018, 17:31

    Had a talk to my coach today and he confrimed that the treadmills are calibrated.
    Did a 15k run and the S9 logged 9.89k!

    Will try to downgrade the firmware

    B 1 Reply Last reply 30 Nov 2018, 20:52 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @nassosc
      last edited by 30 Nov 2018, 20:52

      @nassosc Need to have @Dimitrios-Kanellopoulos check on this. Should not have been worse. Can you confirm that GPS is off?

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      N 1 Reply Last reply 30 Nov 2018, 20:58 Reply Quote 0
      • N Offline
        nassosc @Brad_Olwin
        last edited by 30 Nov 2018, 20:58

        @Brad_Olwin yes gps is off.

        1 Reply Last reply Reply Quote 0
        • S Offline
          SlaSh Platinum Member
          last edited by 30 Nov 2018, 22:22

          Do some running with GPS outside and it will calibrate accelerometer. Because every update wipes calibrated data.

          E N O 3 Replies Last reply 1 Dec 2018, 05:28 Reply Quote 1
          • E Offline
            Egika Platinum Member @SlaSh
            last edited by 1 Dec 2018, 05:28

            @SlaSh said in Losing faith on the S9 (treadmill & HR) latest firmware:

            Do some running with GPS outside and it will calibrate accelerometer. Because every update wipes calibrated data.

            Right.
            The problem is, that you need some technical background to explain the behavior of the watch…
            And even then there is a lot of guessing about the functions happening in the background.
            Why not add an indicator in the watch information about if calibration für walking or running has been completed? Just two flags should not be too difficult to add.

            Or a warning when starting a run w/o GPS, that the accelerometer has not yet been calibrated.

            Or at least a hint in the manual.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal, Race S All Black / Titanium Courtney, Run Lime

            1 Reply Last reply Reply Quote 3
            • N Offline
              nassosc @SlaSh
              last edited by 1 Dec 2018, 05:43

              @SlaSh unfortunatly I have done a run with the GPS, actually it was the run before the 3 horrible treadmill runs. Will do another one since my options are limited. Thank you.

              1 Reply Last reply Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by 1 Dec 2018, 10:23

                There was nothing touched regarding the accelerometer. Try to reflash the FW or reset

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 0
                • N Offline
                  nassosc
                  last edited by 6 Dec 2018, 18:47

                  Did a FW reset and a GPS run and accelerometer seems to be calibrated. Just to set the record straight…

                  S 1 Reply Last reply 10 Dec 2018, 07:57 Reply Quote 1
                  • O Offline
                    oeagleo @SlaSh
                    last edited by 7 Dec 2018, 16:42

                    @SlaSh said in Losing faith on the S9 (treadmill & HR) latest firmware:

                    Do some running with GPS outside and it will calibrate accelerometer. Because every update wipes calibrated data.

                    I’m curious, am I reading this right that if you update the watch, the calibration data for indoor distance, etc is wiped, and you must again do the run outside to recalibrate before it’s accurate indoors again?

                    'Life should not be a journey to the grave with the intention of arriving safely in a pretty … rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”.

                    S 1 Reply Last reply 10 Dec 2018, 07:55 Reply Quote 0
                    • N Offline
                      nassosc
                      last edited by 7 Dec 2018, 17:36

                      @oeagleo I have updated the watch several times before in the past and callibration was not needed. Not sure it was a bad update (if that is possible) or it just needed calibrating.

                      1 Reply Last reply Reply Quote 1
                      • S Offline
                        SlaSh Platinum Member @oeagleo
                        last edited by SlaSh 12 Oct 2018, 07:56 10 Dec 2018, 07:55

                        @oeagleo watch update is clearing cached data as accelerometer calibration profile and other, so you need to do activity with GPS to get it calibrated again. This is nothing new Farmin watched act the same after upgrade.

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          SlaSh Platinum Member @nassosc
                          last edited by 10 Dec 2018, 07:57

                          @nassosc and how treadmill distance and etc looks like now?

                          N 1 Reply Last reply 11 Dec 2018, 14:11 Reply Quote 0
                          • N Offline
                            nassosc @SlaSh
                            last edited by 11 Dec 2018, 14:11

                            @slash treadmill distance is correct now.

                            D 1 Reply Last reply 11 Dec 2018, 14:11 Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @nassosc
                              last edited by 11 Dec 2018, 14:11

                              @nassosc what solved it ?

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 0
                              • N Offline
                                nassosc
                                last edited by 11 Dec 2018, 14:15

                                not sure, did a watch reset and a gps run. after that the treadmill distance was again ok

                                1 Reply Last reply Reply Quote 0
                                • ? Offline
                                  A Former User
                                  last edited by 12 Dec 2018, 00:56

                                  I totally agree with you…Screenshot_20181211-175011_Suunto.jpg

                                  I am 45 years old…y I was sustaining 219 BPM for more than 20 min at the beginning of my work out…

                                  Incredible… or I am a SuperHuman

                                  N S 2 Replies Last reply 12 Dec 2018, 07:11 Reply Quote 0
                                  • N Offline
                                    nassosc @Guest
                                    last edited by 12 Dec 2018, 07:11

                                    @Marcel-Baliño its all the good training! well i get the same error and after about 8-10min it drops to normal levels. As far as I know it is problem with the sensor software that some encounter and it will most probably be fixed in the next update.

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      SlaSh Platinum Member @Guest
                                      last edited by SlaSh 16 Dec 2018, 08:11

                                      @Marcel-Baliño ohrm or belt?

                                      ? 1 Reply Last reply 19 Dec 2018, 05:51 Reply Quote 0
                                      • D Offline
                                        Darren_M Bronze Member @nassosc
                                        last edited by Darren_M 16 Dec 2018, 11:20

                                        @nassosc I can’t vouch for the treadmill distance issue you have, because I don’t use them unless injured. However, I will say that the one time I did use the watch on the treadmill it was surprisingly accurate. Interesting one from @SlaSh on the watch resetting the calibrated data after update, I never knew that.

                                        More importantly for me, as it doesn’t appear to be getting much air time, is the HR issue. I contacted Suunto over this issue, blaming the update, because the HR is consistently poor since then. I have seen it once or twice before, it’s every run since I updated.

                                        After I made first contact with Suunto support, I was asked to link moves from Movescount into the email reply so that they could be checked by the technical guys. I replied with the links from Movescount and within 24 hours a different support agent replied telling me to update to the latest firmware. I’d already explained that I had the latest fw in the original email. Therefore, I was simply receiving the big FINGER, like go away, we’re not interested! Therefore, it was time to get shirty - ending with “I’ll just get a refund then, it’s under warranty!” This provoked a 5 minute response time, with the suggestion that it was being escalated to a more technical level. Do I believe it? No! I know some on here think Suunto are a great company. However, if they go down the same route as Garmin support used to, which they just tried to do, then their name will become mud every time they come up in conversation.

                                        All I ask is that they look into it, acknowledge that it isn’t right and tell me if they can correct it or not! What I don’t want the have to do is repeat myself over and over again to different support agents!

                                        N 1 Reply Last reply 16 Dec 2018, 14:05 Reply Quote 0
                                        • N Offline
                                          nassosc @Darren_M
                                          last edited by 16 Dec 2018, 14:05

                                          @Darren_M well today I did another treadmill run with 1km difference in a 12k run. which I believe is unacceptable. I have the same issue with the OHR but it doesnt bother me so much since I use my belt.

                                          I have emailed support and they also asked for my movescount link. I did send it and now waiting. I have also asked for a replacement watch but it was ignored.

                                          D 1 Reply Last reply 16 Dec 2018, 14:27 Reply Quote 0
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