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    Strava issues fixes

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • ? Offline
      A Former User @suzzlo
      last edited by A Former User

      @suzzlo Yes. Yesterday evening, well after Dimitrios post.
      Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
      EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
      Will make on with polar again in a few hours

      Zdeněk HruškaZ cosme.costaC 2 Replies Last reply Reply Quote 0
      • Zdeněk HruškaZ Offline
        Zdeněk Hruška Bronze Member @Guest
        last edited by

        @Yannis-Belouris My run was from this morning so I don’t know but will definitely try again. There is an average HR in Strava but the graph is still wrong

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        • cosme.costaC Offline
          cosme.costa @Guest
          last edited by

          @Yannis-Belouris said in Strava issues fixes:

          @suzzlo Yes. Yesterday evening, well after Dimitrios post.
          Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
          EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
          Will make on with polar again in a few hours

          My run from this morning with Polar H10 is correct (values and graph) in Strava. Anyway I do not see why the brand of the belt could affect this issue, eventually is the watch who send the info to SA -> Strava and the info is in SA.

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @cosme.costa
            last edited by

            @cosmecosta correct

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            1 Reply Last reply Reply Quote 1
            • jumalcaJ Offline
              jumalca
              last edited by

              Screenshot_20181212-160232.png IMG_20181212_160324325.jpg Screenshot_20181212-160357.png

              Maybe my band is broken, but all the values are different.

              1 Reply Last reply Reply Quote 0
              • jumalcaJ Offline
                jumalca
                last edited by

                Screenshot_20181212-161239.png Screenshot_20181212-161316.png
                These are the graphs about the pace.

                1 Reply Last reply Reply Quote 0
                • F Offline
                  fleshymutant Silver Members
                  last edited by

                  So here are some testing I’ll run today.

                  • External HR with Stryd
                  • External HR without Stryd
                  • Internal HR with Stryd
                  • Internal HR without Stryd

                  What am I missing?

                  Suunto 9 Baro Titanium
                  iOS 13.1

                  Brad_OlwinB 1 Reply Last reply Reply Quote 0
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @fleshymutant
                    last edited by

                    @fleshymutant I am getting only avg power on the mobile site and no power data on the website. Not much use for Stryd+Strava.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    F 1 Reply Last reply Reply Quote 0
                    • stromdiddilyS Offline
                      stromdiddily Gold Members
                      last edited by

                      Same HR problem with this morning’s run. FWIW - I have never had lap data work in Strava, manual or auto.

                      Android
                      S9
                      Polar H7

                      Screenshot_20181212-093720.png

                      Screenshot_20181212-093736.png

                      Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                      User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                      ? 1 Reply Last reply Reply Quote 0
                      • ? Offline
                        A Former User @stromdiddily
                        last edited by A Former User

                        Second test for HR wrist S9 wHR.
                        HR is transferred.
                        However, something funky happened at the end. I made a long pause there. The graphs start to divert
                        Screenshot_2018-12-12 Evening Run Run Strava.png
                        Screenshot_20181212-204540_Suunto.jpg

                        1 Reply Last reply Reply Quote 0
                        • F Offline
                          fleshymutant Silver Members @Brad_Olwin
                          last edited by

                          @Brad_Olwin true but it’s more than a few months ago 😆 Regardless I use TrainingPeaks which is not yet supported by SA so I’m going to have to keep using MC for that.

                          TrainingPeaks can source from Strava but if the data isn’t right in Strava then I suspect it won’t be right in TP either…just trying to think down the road here.

                          Suunto 9 Baro Titanium
                          iOS 13.1

                          Brad_OlwinB 1 Reply Last reply Reply Quote 0
                          • F Offline
                            fleshymutant Silver Members
                            last edited by

                            @fleshymutant said in Strava issues fixes:

                            External HR with Stryd - https://www.strava.com/activities/2013797790
                            External HR without Stryd - https://www.strava.com/activities/2013797770
                            Internal HR with Stryd - https://www.strava.com/activities/2013797816
                            Internal HR without Stryd - https://www.strava.com/activities/2013797766

                            So these look fine but…

                            I did my actual workout for the day and the HR problem was back. 😦 Good news is that the lap info is working now and I can do the workout analysis 👍 This was done using the run interval Suunto preset with my H10 and Stryd.

                            https://www.strava.com/activities/2013994621

                            Suunto 9 Baro Titanium
                            iOS 13.1

                            1 Reply Last reply Reply Quote 0
                            • S Offline
                              someguythatruns Bronze Member
                              last edited by

                              For what it’s worth, both runs have transferred over correctly, HR moved over great with HR belt data. Using iOS, 9 baro and Suunto HR belt.

                              1 Reply Last reply Reply Quote 0
                              • stromdiddilyS Offline
                                stromdiddily Gold Members
                                last edited by stromdiddily

                                Looking closer at my lap display issues in Strava web…

                                Seems that if you pause an activity Suunto/Strava is counting that as a lap. Activity with manual laps shown below. At .22 miles I paused waiting to cross the street. There were no other activity pauses and the remaining laps are accurate based on the workout.

                                S9 baro, Android beta

                                ff23ed8b-b3a1-41ad-87c9-a130a594cbed-image.png

                                Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                1 Reply Last reply Reply Quote 0
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Hi please dont get confused about the graphs.

                                  The graphs in SA are based on time and the time is not linear (known issue) and on strava it’s by distance. It’s like comparing apples with bananas as far as I understand

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 0
                                  • F Offline
                                    fleshymutant Silver Members
                                    last edited by

                                    This time without the Stryd but with my H10, HR values look good for the beginning then back to flatline:
                                    https://www.strava.com/activities/2015585935

                                    Here it is in SA and everything looks fine with HR:

                                    PNG image.png

                                    Suunto 9 Baro Titanium
                                    iOS 13.1

                                    1 Reply Last reply Reply Quote 0
                                    • Brad_OlwinB Offline
                                      Brad_Olwin Moderator @fleshymutant
                                      last edited by Brad_Olwin

                                      @fleshymutant I am transferring from Strava to TP using RunGap. As long as there are no stops/slowdown it is working but not optimal. So I am still trying to transfer from MC as well. My HR and laps are fixed now.
                                      Screen Shot 2018-12-12 at 8.46.11 AM.png IMG_08F5172A96D7-1.jpeg

                                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                      1 Reply Last reply Reply Quote 0
                                      • stromdiddilyS Offline
                                        stromdiddily Gold Members
                                        last edited by

                                        Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                        Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                        cosme.costaC 1 Reply Last reply Reply Quote 0
                                        • cosme.costaC Offline
                                          cosme.costa @stromdiddily
                                          last edited by

                                          @stromdiddily said in Strava issues fixes:

                                          Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                          Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                          Sorry to disagree here. The problem is not in the Polar or any belt if the values are ok in SA (or MC). If the heart rate is OK in SA or MC and then it isn’t in Strava, the problem has happened in the transference or in the way Strava reads the values.

                                          1 Reply Last reply Reply Quote 0
                                          • Dimitrios KanellopoulosD Offline
                                            Dimitrios Kanellopoulos Community Manager
                                            last edited by

                                            we have found an additional issue with the HR + Belts

                                            Here is the deal if you need some insight.

                                            A belt can record both IBI and HR. When the processing is not good enough (from the belt module) the belt can send HR instead of IBI.

                                            The above means that in a move you can have both IBI and HR samples.

                                            This is a quirck again. We were parsing HR if we found HR and sending HR only to strava.

                                            So if the belt has mainly IBI those few HR samples were only sent to strava.

                                            We changed the logic to send IBI if IBI is there disregarding those “faulty” HR samples.

                                            This change is not yet live but will be next week.

                                            Thanks a lot for all the posts and the “suffering”, I am with you guys, I also have these issues.

                                            Community Manager / Admin @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos
                                            https://instagram.com/dimitrioskanellopoulos
                                            https://www.strava.com/athletes/7586105

                                            stromdiddilyS 1 Reply Last reply Reply Quote 5
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