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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • S Offline
    Stefan Tyllo
    last edited by 30 Jul 2019, 21:41

    Any info on when this will be fixed?

    1 Reply Last reply Reply Quote 0
    • A Offline
      andrejsg
      last edited by 30 Jul 2019, 21:44

      Same here. On the day that suunto announces partner integrations nobody has heard of, the most important one doesn’t work again 😞

      1 Reply Last reply Reply Quote 2
      • F Offline
        fleshymutant Silver Members
        last edited by 30 Jul 2019, 23:42

        Yeah my activities aren’t uploading and I can’t log into sports-tracker.com either… appears the whole platform is down.

        Suunto 9 Baro Titanium
        iOS 13.1

        1 Reply Last reply Reply Quote 1
        • F Offline
          fazel Bronze Member
          last edited by 30 Jul 2019, 23:55

          I’m having the same issues as everyone else.

          1 Reply Last reply Reply Quote 0
          • N Offline
            Neocat
            last edited by 31 Jul 2019, 00:38

            Can’t sync to Strava as well. Connected Services shows spinning wheel then pops out error : Oops! Something went wrong. Multiple running entries (same two) were recorded yesterday and had to delete one. Seems the system is still out of whack.

            Suunto 5 v2.7.26
            Suunto App Android v4.2.4 release

            1 Reply Last reply Reply Quote 0
            • S Offline
              Sezer Yiğit
              last edited by 31 Jul 2019, 04:39

              Same situation. Can’t synced to strava, and no any data of activities in the app screen. So I saw advice and link, reinstalling for app… I did… now I can’t get log… It says “no connection”. So… Suunto’s software departmant… what are you trying to do?

              1 Reply Last reply Reply Quote 1
              • T Offline
                thailon Bronze Member
                last edited by 31 Jul 2019, 06:05

                SuuntoApp is not working, but this is funny
                Screenshot_20190731-080053_Suunto.jpg


                T3c, Quest, Ambit3 Peak, 9PP, Vertical

                1 Reply Last reply Reply Quote 0
                • A Offline
                  Anssi Auvinen
                  last edited by 31 Jul 2019, 06:08

                  Would be nice to have some information about this outtake. It’s been at least 15+ hours now and cannot find any information about this from Suunto 😞

                  1 Reply Last reply Reply Quote 3
                  • A Offline
                    Anjelik Iastremskaia
                    last edited by 31 Jul 2019, 06:12

                    They just decide to ignore us… I definitely will not recommend Suunto to anyone… 🤦‍♂️ Well done!

                    L 1 Reply Last reply 31 Jul 2019, 06:23 Reply Quote 0
                    • L Offline
                      Luís Pinto Platinum Member @Anjelik Iastremskaia
                      last edited by 31 Jul 2019, 06:23

                      @Anjelik-Iastremskaia yes there are problems with sync and activities visualization. Maybe problems with cloud service. Let’s see if there is info about this.

                      SR
                      Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

                      A 1 Reply Last reply 31 Jul 2019, 07:29 Reply Quote 0
                      • J Offline
                        johan6504 Silver Members
                        last edited by 31 Jul 2019, 06:24

                        I checked Twitter, but nothing there

                        Runner, Swimmer and Swimrunner

                        1 Reply Last reply Reply Quote 0
                        • K Offline
                          kairn
                          last edited by 31 Jul 2019, 06:47

                          Same problem here. Logged out and I’m not able to log in again (iOS).

                          1 Reply Last reply Reply Quote 0
                          • D Offline
                            dirkvandenbergh
                            last edited by 31 Jul 2019, 07:16

                            Also in Belgium issues since yesterday morning. First there were time issues with the app and now it keeps saying I seem to have deleted a training and would not upload it to Strava. The app seems to have gone bananas. Has anybody gotten some response from Suunto?

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              Anjelik Iastremskaia @Luís Pinto
                              last edited by 31 Jul 2019, 07:29

                              @Luís-Pinto no info no nothing. Almost 24h of this problem and no one from support to tell us something…

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Saketo Nemo Moderator
                                last edited by 31 Jul 2019, 07:36

                                Dimitrios says that service is under maintenance. Just a little more patience. 😉

                                1 Reply Last reply Reply Quote 2
                                • P Offline
                                  pilleus
                                  last edited by 31 Jul 2019, 08:21

                                  At the moment this popped up in SA.

                                  Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                                  https://www.instagram.com/moves.are.life/
                                  Suunto Vertical Black Lime
                                  Suunto 9 Peak Pro Black
                                  Suunto Spartan Ultra Stealth Titanium

                                  O 1 Reply Last reply 31 Jul 2019, 08:52 Reply Quote 1
                                  • O Offline
                                    ogruetzmann @pilleus
                                    last edited by 31 Jul 2019, 08:52

                                    @pilleus said in Is Suunto App background service down?:

                                    At the moment this popped up in SA.

                                    Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                                    Wow! Not even a week until notice! 😅

                                    1 Reply Last reply Reply Quote 1
                                    • S Offline
                                      Saketo Nemo Moderator
                                      last edited by 31 Jul 2019, 09:02

                                      seems that works again. 😉

                                      A 1 Reply Last reply 31 Jul 2019, 09:43 Reply Quote 0
                                      • A Offline
                                        Anjelik Iastremskaia @Saketo Nemo
                                        last edited by 31 Jul 2019, 09:43

                                        @Saketo-Nemo well. Upload to strava is still not happening 😕

                                        1 Reply Last reply Reply Quote 0
                                        • S Offline
                                          Saketo Nemo Moderator
                                          last edited by 31 Jul 2019, 09:44

                                          it is very likely that there are a series of moves in the queue. We must wait for it to be disposed of 😉

                                          1 Reply Last reply Reply Quote 1
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