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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • F Offline
    fazel Bronze Member
    last edited by 30 Jul 2019, 23:55

    I’m having the same issues as everyone else.

    1 Reply Last reply Reply Quote 0
    • N Offline
      Neocat
      last edited by 31 Jul 2019, 00:38

      Can’t sync to Strava as well. Connected Services shows spinning wheel then pops out error : Oops! Something went wrong. Multiple running entries (same two) were recorded yesterday and had to delete one. Seems the system is still out of whack.

      Suunto 5 v2.7.26
      Suunto App Android v4.2.4 release

      1 Reply Last reply Reply Quote 0
      • S Offline
        Sezer Yiğit
        last edited by 31 Jul 2019, 04:39

        Same situation. Can’t synced to strava, and no any data of activities in the app screen. So I saw advice and link, reinstalling for app… I did… now I can’t get log… It says “no connection”. So… Suunto’s software departmant… what are you trying to do?

        1 Reply Last reply Reply Quote 1
        • T Offline
          thailon Bronze Member
          last edited by 31 Jul 2019, 06:05

          SuuntoApp is not working, but this is funny
          Screenshot_20190731-080053_Suunto.jpg


          T3c, Quest, Ambit3 Peak, 9PP, Vertical

          1 Reply Last reply Reply Quote 0
          • A Offline
            Anssi Auvinen
            last edited by 31 Jul 2019, 06:08

            Would be nice to have some information about this outtake. It’s been at least 15+ hours now and cannot find any information about this from Suunto 😞

            1 Reply Last reply Reply Quote 3
            • A Offline
              Anjelik Iastremskaia
              last edited by 31 Jul 2019, 06:12

              They just decide to ignore us… I definitely will not recommend Suunto to anyone… 🤦‍♂️ Well done!

              L 1 Reply Last reply 31 Jul 2019, 06:23 Reply Quote 0
              • L Offline
                Luís Pinto Platinum Member @Anjelik Iastremskaia
                last edited by 31 Jul 2019, 06:23

                @Anjelik-Iastremskaia yes there are problems with sync and activities visualization. Maybe problems with cloud service. Let’s see if there is info about this.

                SR
                Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

                A 1 Reply Last reply 31 Jul 2019, 07:29 Reply Quote 0
                • J Offline
                  johan6504 Silver Members
                  last edited by 31 Jul 2019, 06:24

                  I checked Twitter, but nothing there

                  Runner, Swimmer and Swimrunner

                  1 Reply Last reply Reply Quote 0
                  • K Offline
                    kairn
                    last edited by 31 Jul 2019, 06:47

                    Same problem here. Logged out and I’m not able to log in again (iOS).

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      dirkvandenbergh
                      last edited by 31 Jul 2019, 07:16

                      Also in Belgium issues since yesterday morning. First there were time issues with the app and now it keeps saying I seem to have deleted a training and would not upload it to Strava. The app seems to have gone bananas. Has anybody gotten some response from Suunto?

                      1 Reply Last reply Reply Quote 1
                      • A Offline
                        Anjelik Iastremskaia @Luís Pinto
                        last edited by 31 Jul 2019, 07:29

                        @Luís-Pinto no info no nothing. Almost 24h of this problem and no one from support to tell us something…

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          Saketo Nemo Moderator
                          last edited by 31 Jul 2019, 07:36

                          Dimitrios says that service is under maintenance. Just a little more patience. 😉

                          1 Reply Last reply Reply Quote 2
                          • P Offline
                            pilleus
                            last edited by 31 Jul 2019, 08:21

                            At the moment this popped up in SA.

                            Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                            https://www.instagram.com/moves.are.life/
                            Suunto Vertical Black Lime
                            Suunto 9 Peak Pro Black
                            Suunto Spartan Ultra Stealth Titanium

                            O 1 Reply Last reply 31 Jul 2019, 08:52 Reply Quote 1
                            • O Offline
                              ogruetzmann @pilleus
                              last edited by 31 Jul 2019, 08:52

                              @pilleus said in Is Suunto App background service down?:

                              At the moment this popped up in SA.

                              Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                              Wow! Not even a week until notice! 😅

                              1 Reply Last reply Reply Quote 1
                              • S Offline
                                Saketo Nemo Moderator
                                last edited by 31 Jul 2019, 09:02

                                seems that works again. 😉

                                A 1 Reply Last reply 31 Jul 2019, 09:43 Reply Quote 0
                                • A Offline
                                  Anjelik Iastremskaia @Saketo Nemo
                                  last edited by 31 Jul 2019, 09:43

                                  @Saketo-Nemo well. Upload to strava is still not happening 😕

                                  1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    Saketo Nemo Moderator
                                    last edited by 31 Jul 2019, 09:44

                                    it is very likely that there are a series of moves in the queue. We must wait for it to be disposed of 😉

                                    1 Reply Last reply Reply Quote 1
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager
                                      last edited by 31 Jul 2019, 10:21

                                      https://forum.suunto.com/topic/2977/suunto-app-service-status

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        Charles D
                                        last edited by 31 Jul 2019, 13:49

                                        Thanks, Dimitrios, for getting this to us eventually. I’ve got one of my three activities has synched and presumably the other two are in the queue.

                                        1 Reply Last reply Reply Quote 2
                                        • A Offline
                                          andrejsg
                                          last edited by 13 Aug 2019, 00:07

                                          Soo is it just me or is the Suunto -> Strava push not working again?!

                                          Stuart CorbettS 1 Reply Last reply 13 Aug 2019, 00:08 Reply Quote 0
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