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Is Suunto App background service down?

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • L Offline
    Luís Pinto Platinum Member @Anjelik Iastremskaia
    last edited by 31 Jul 2019, 06:23

    @Anjelik-Iastremskaia yes there are problems with sync and activities visualization. Maybe problems with cloud service. Let’s see if there is info about this.

    SR
    Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

    A 1 Reply Last reply 31 Jul 2019, 07:29 Reply Quote 0
    • J Offline
      johan6504 Silver Members
      last edited by 31 Jul 2019, 06:24

      I checked Twitter, but nothing there

      Runner, Swimmer and Swimrunner

      1 Reply Last reply Reply Quote 0
      • K Offline
        kairn
        last edited by 31 Jul 2019, 06:47

        Same problem here. Logged out and I’m not able to log in again (iOS).

        1 Reply Last reply Reply Quote 0
        • D Offline
          dirkvandenbergh
          last edited by 31 Jul 2019, 07:16

          Also in Belgium issues since yesterday morning. First there were time issues with the app and now it keeps saying I seem to have deleted a training and would not upload it to Strava. The app seems to have gone bananas. Has anybody gotten some response from Suunto?

          1 Reply Last reply Reply Quote 1
          • A Offline
            Anjelik Iastremskaia @Luís Pinto
            last edited by 31 Jul 2019, 07:29

            @Luís-Pinto no info no nothing. Almost 24h of this problem and no one from support to tell us something…

            1 Reply Last reply Reply Quote 0
            • S Offline
              Saketo Nemo Moderator
              last edited by 31 Jul 2019, 07:36

              Dimitrios says that service is under maintenance. Just a little more patience. 😉

              1 Reply Last reply Reply Quote 2
              • P Online
                pilleus
                last edited by 31 Jul 2019, 08:21

                At the moment this popped up in SA.

                Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                https://www.instagram.com/moves.are.life/
                Suunto Vertical Black Lime
                Suunto 9 Peak Pro Black
                Suunto Spartan Ultra Stealth Titanium

                O 1 Reply Last reply 31 Jul 2019, 08:52 Reply Quote 1
                • O Offline
                  ogruetzmann @pilleus
                  last edited by 31 Jul 2019, 08:52

                  @pilleus said in Is Suunto App background service down?:

                  At the moment this popped up in SA.

                  Screenshot_20190731_101944_com.stt.android.suunto~2.jpg

                  Wow! Not even a week until notice! 😅

                  1 Reply Last reply Reply Quote 1
                  • S Offline
                    Saketo Nemo Moderator
                    last edited by 31 Jul 2019, 09:02

                    seems that works again. 😉

                    A 1 Reply Last reply 31 Jul 2019, 09:43 Reply Quote 0
                    • A Offline
                      Anjelik Iastremskaia @Saketo Nemo
                      last edited by 31 Jul 2019, 09:43

                      @Saketo-Nemo well. Upload to strava is still not happening 😕

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        Saketo Nemo Moderator
                        last edited by 31 Jul 2019, 09:44

                        it is very likely that there are a series of moves in the queue. We must wait for it to be disposed of 😉

                        1 Reply Last reply Reply Quote 1
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by 31 Jul 2019, 10:21

                          https://forum.suunto.com/topic/2977/suunto-app-service-status

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 0
                          • C Offline
                            Charles D
                            last edited by 31 Jul 2019, 13:49

                            Thanks, Dimitrios, for getting this to us eventually. I’ve got one of my three activities has synched and presumably the other two are in the queue.

                            1 Reply Last reply Reply Quote 2
                            • A Offline
                              andrejsg
                              last edited by 13 Aug 2019, 00:07

                              Soo is it just me or is the Suunto -> Strava push not working again?!

                              S 1 Reply Last reply 13 Aug 2019, 00:08 Reply Quote 0
                              • S Offline
                                Stuart Corbett @andrejsg
                                last edited by 13 Aug 2019, 00:08

                                @andrejsg no Strava push here. Worked last night (12 hours ago) but nothing this morning.

                                1 Reply Last reply Reply Quote 0
                                • B Online
                                  Bogdan1921 Silver Members Bronze Member
                                  last edited by 13 Aug 2019, 03:08

                                  It seems that no activities can be upload on Strava or Training Peaks. I have tried last night and also in this morning, but without any result.

                                  Suunto Race
                                  Polar H10
                                  Iphone 14 Pro
                                  Suunto 9 Baro [sold]

                                  1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User
                                    last edited by 13 Aug 2019, 04:29

                                    Same here, nothing synced to Strava or TrainingPeaks.

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      Sezer Yiğit
                                      last edited by 13 Aug 2019, 04:38

                                      I am in same stiuation. No strava syncing. I am using Suunto spartan sport by the way.

                                      1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        andrejsg
                                        last edited by 13 Aug 2019, 04:55

                                        ☹

                                        i tried using direct .fit download (quantified self) but that’s not working for me either (says it needs to be public, which it is).

                                        also, activity map is not showing in the suunto app, but it shows in the browser and in the image when sharing the activity from the app.

                                        1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          andrewjknox Bronze Member
                                          last edited by 13 Aug 2019, 06:42

                                          Yep, not auto-synced my last two workouts, one yesterday afternoon, now a run this morning. Downloaded FIT file to Dropbox and uploaded manually.

                                          Watch: Suunto Race S, Garmin Fenix 7X + Coros Pace 3
                                          Phone: iPhone 13 Pro
                                          Footpod: Stryd
                                          HR: Coros HRM + Polar H10
                                          Sleep: Oura ring 2

                                          1 Reply Last reply Reply Quote 0
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