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Syncing problems Ambit3 with iPhone11

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  • N Offline
    nseslija Bronze Member @Cthulhu
    last edited by 25 Feb 2020, 15:57

    @Cthulhu Maybe to try with latest beta SA for iOS…

    Ambit 2S
    Ambit 3 Peak
    Suunto 9 baro
    Suunto Vertical Ti Solar

    C 1 Reply Last reply 26 Feb 2020, 15:40 Reply Quote 0
    • J Offline
      jthomi
      last edited by 26 Feb 2020, 07:52

      If you search the Internet for bluetooth problems with the latest iPhones and latest iOS, you really find A LOT of devices which are having problems with syncing. Not that I defend Suunto here, but they are not alone with this.

      1 Reply Last reply Reply Quote 1
      • C Offline
        Cthulhu @nseslija
        last edited by 26 Feb 2020, 15:40

        @nseslija
        Now I have version 1.15.1 (7929) of Suunto App. Same problems. No sync!

        1 Reply Last reply Reply Quote 0
        • P Offline
          patterbt
          last edited by 26 Feb 2020, 19:52

          This entire thread makes me quite concerned about my own A3P. I have many many suunto watches (I am a tester) and my A3P is one of the faves and still what I consider my most reliable for GPS accuracy on tough trails. I also am an iphone user, and have an older model (iphone 6S), and still have the old movescount app installed. The last time I used the A3P, which was last October after my 50K race; it worked fine syncing the A3P to MC ios. But now I am planning to upgrade my phone, either to the upcoming iphone 9 or perhaps some version of Pixel.

          It sounds like I will need to keep my old 6S around just to be able to sync data from the A3P, unless I want to use the USB cable every time.

          I also wonder if this same problem plagues newer android phones with the newest Suunto app, does anyone know?

          I D 2 Replies Last reply 26 Feb 2020, 20:58 Reply Quote 0
          • I Offline
            isazi Moderator @patterbt
            last edited by 26 Feb 2020, 20:58

            @patterbt according to the forum, Android is seeing much less problems that iOS.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @patterbt
              last edited by 27 Feb 2020, 14:59

              @patterbt your ambit 3 will be able to sync via cable as well.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
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              B 1 Reply Last reply 19 Aug 2020, 20:08 Reply Quote 0
              • E Offline
                entropia437 @Maryn
                last edited by 5 Mar 2020, 09:41

                @Maryn said in Syncing problems Ambit3 with iPhone11:

                @entropia437 try kill other sync apps.
                On ios 13 (iphone XR) I need to stop working polar flow in the background then it is starting to sync with Ambit 3 P.

                Thanks but I dont have any sync app working!

                1 Reply Last reply Reply Quote 0
                • J Offline
                  JMOppenheim
                  last edited by 7 Mar 2020, 08:26

                  Pity to hear so many people having the same issue without proper responses from Suunto. Maybe need to change brands.

                  ? ? 2 Replies Last reply 7 Mar 2020, 22:19 Reply Quote 0
                  • ? Offline
                    A Former User @JMOppenheim
                    last edited by 7 Mar 2020, 22:19

                    @JMOppenheim in Suunto defence, I think the problem is more related to iOS 13. Can’t remember having issues with bluetooth sync prior to iOS 13.

                    M 1 Reply Last reply 9 Mar 2020, 12:55 Reply Quote 2
                    • M Offline
                      Maryn Silver Members @Guest
                      last edited by 9 Mar 2020, 12:55

                      @andrasveres my A3P sync works with SA as well as with MC app. Ios 13, iphone Xr

                      Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                      ? 1 Reply Last reply 9 Mar 2020, 16:08 Reply Quote 0
                      • ? Offline
                        A Former User @Maryn
                        last edited by A Former User 3 Sept 2020, 16:10 9 Mar 2020, 16:08

                        @Maryn mine too, but sometimes my settings will sync only after a couple of tries in Movescount App (I’m not using the Suunto App yet).

                        1 Reply Last reply Reply Quote 0
                        • P Offline
                          pcarval
                          last edited by 9 Mar 2020, 16:17

                          Hi Guys,
                          I have found a way to sync my ambit 3 with the Suunto App with IOS 13.
                          I have installed it on my Ipad then sync the watch with the Ipad and then you have your move on your Iphone 11.
                          The App on the Ipad is hughly but it works
                          Just hope the fix for Iphone will be available soon

                          M M 2 Replies Last reply 9 Mar 2020, 17:37 Reply Quote 0
                          • M Offline
                            Maryn Silver Members @pcarval
                            last edited by 9 Mar 2020, 17:37

                            @pcarval I wouldn’t expect a quick fix 🙂

                            Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              mbray @pcarval
                              last edited by 25 Mar 2020, 14:01

                              @pcarval I just unpaired with my iPhone 11 iOS 13 and repaired with my iPad iOS 12.4.5 and it synced quickly and totally with my Ambit3V. Solution found.

                              V 1 Reply Last reply 27 Mar 2020, 17:14 Reply Quote 1
                              • V Offline
                                vr2udt Bronze Member @mbray
                                last edited by 27 Mar 2020, 17:14

                                @mbray So apparently iOS 13 is part of the reason of the rusty sync. Unfortunately all my iOS devices are version 13.x now. Like others have reported syncing the A3P with SA is much slower than the more recent models, when it can be successfully paired.
                                Another observation, unpairing/pairing between different watches for Spartan/S9/S5 is just like a click, but for the A3P I typically had to try many times (unpair from watch, forget device in the phone, blue tooth off and on, and with luck it will pair successfully again), so I ended up leaving a dedicated iPhone 6S (iOS 13.3) to permanently pairing with it. So far it works, including the AGPS/SGEE updates, depite the slow activity sync speed.

                                B 1 Reply Last reply 27 Mar 2020, 18:07 Reply Quote 0
                                • B Online
                                  Brad_Olwin Moderator @vr2udt
                                  last edited by Brad_Olwin 27 Mar 2020, 18:07

                                  @vr2udt @mbray @JohanT I have an iPhone X with iOS 13 and no issues syncing A3P. Sync speed appears similar to my S9. Not sure it is simply iOS 13. Make sure you are using the latest SA beta. Perhaps iPhone 11 related but I would doubt that.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  V M 2 Replies Last reply 28 Mar 2020, 05:17 Reply Quote 0
                                  • V Offline
                                    vr2udt Bronze Member @Brad_Olwin
                                    last edited by 28 Mar 2020, 05:17

                                    @Brad_Olwin thanks and will try the latest SA

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      MILO83
                                      last edited by 28 Mar 2020, 23:26

                                      I own an iPhone 11 and an iPad Air 2. Both on the latest iOS. My Ambit 3 has a lot less (or none) problems syncing with the iPad. Syncing moves over one hour long with the iPhone is almost impossible (shorter moves kind of sync after a couple of tries). There has to be a problem with the iPhone 11 hardware, drivers or a phone specific iOS feature in combination with the SA.

                                      1 Reply Last reply Reply Quote 0
                                      • M Offline
                                        Maryn Silver Members @Brad_Olwin
                                        last edited by 29 Mar 2020, 07:18

                                        @Brad_Olwin all sync issues on iphone are related to latest iphone generation.

                                        Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                                        B 1 Reply Last reply 29 Mar 2020, 21:28 Reply Quote 0
                                        • B Online
                                          Brad_Olwin Moderator @Maryn
                                          last edited by 29 Mar 2020, 21:28

                                          @Marcin-Byrtek Thanks for the info, that is quite bizarre as the firmware should be very similar.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          1 Reply Last reply Reply Quote 1
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