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Syncing problems Ambit3 with iPhone11

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  • ? Offline
    A Former User @JMOppenheim
    last edited by 7 Mar 2020, 22:19

    @JMOppenheim in Suunto defence, I think the problem is more related to iOS 13. Can’t remember having issues with bluetooth sync prior to iOS 13.

    M 1 Reply Last reply 9 Mar 2020, 12:55 Reply Quote 2
    • M Offline
      Maryn Silver Members @Guest
      last edited by 9 Mar 2020, 12:55

      @andrasveres my A3P sync works with SA as well as with MC app. Ios 13, iphone Xr

      Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

      ? 1 Reply Last reply 9 Mar 2020, 16:08 Reply Quote 0
      • ? Offline
        A Former User @Maryn
        last edited by A Former User 3 Sept 2020, 16:10 9 Mar 2020, 16:08

        @Maryn mine too, but sometimes my settings will sync only after a couple of tries in Movescount App (I’m not using the Suunto App yet).

        1 Reply Last reply Reply Quote 0
        • P Offline
          pcarval
          last edited by 9 Mar 2020, 16:17

          Hi Guys,
          I have found a way to sync my ambit 3 with the Suunto App with IOS 13.
          I have installed it on my Ipad then sync the watch with the Ipad and then you have your move on your Iphone 11.
          The App on the Ipad is hughly but it works
          Just hope the fix for Iphone will be available soon

          M M 2 Replies Last reply 9 Mar 2020, 17:37 Reply Quote 0
          • M Offline
            Maryn Silver Members @pcarval
            last edited by 9 Mar 2020, 17:37

            @pcarval I wouldn’t expect a quick fix 🙂

            Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

            1 Reply Last reply Reply Quote 0
            • M Offline
              mbray @pcarval
              last edited by 25 Mar 2020, 14:01

              @pcarval I just unpaired with my iPhone 11 iOS 13 and repaired with my iPad iOS 12.4.5 and it synced quickly and totally with my Ambit3V. Solution found.

              V 1 Reply Last reply 27 Mar 2020, 17:14 Reply Quote 1
              • V Offline
                vr2udt Bronze Member @mbray
                last edited by 27 Mar 2020, 17:14

                @mbray So apparently iOS 13 is part of the reason of the rusty sync. Unfortunately all my iOS devices are version 13.x now. Like others have reported syncing the A3P with SA is much slower than the more recent models, when it can be successfully paired.
                Another observation, unpairing/pairing between different watches for Spartan/S9/S5 is just like a click, but for the A3P I typically had to try many times (unpair from watch, forget device in the phone, blue tooth off and on, and with luck it will pair successfully again), so I ended up leaving a dedicated iPhone 6S (iOS 13.3) to permanently pairing with it. So far it works, including the AGPS/SGEE updates, depite the slow activity sync speed.

                B 1 Reply Last reply 27 Mar 2020, 18:07 Reply Quote 0
                • B Offline
                  Brad_Olwin Moderator @vr2udt
                  last edited by Brad_Olwin 27 Mar 2020, 18:07

                  @vr2udt @mbray @JohanT I have an iPhone X with iOS 13 and no issues syncing A3P. Sync speed appears similar to my S9. Not sure it is simply iOS 13. Make sure you are using the latest SA beta. Perhaps iPhone 11 related but I would doubt that.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  V M 2 Replies Last reply 28 Mar 2020, 05:17 Reply Quote 0
                  • V Offline
                    vr2udt Bronze Member @Brad_Olwin
                    last edited by 28 Mar 2020, 05:17

                    @Brad_Olwin thanks and will try the latest SA

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      MILO83
                      last edited by 28 Mar 2020, 23:26

                      I own an iPhone 11 and an iPad Air 2. Both on the latest iOS. My Ambit 3 has a lot less (or none) problems syncing with the iPad. Syncing moves over one hour long with the iPhone is almost impossible (shorter moves kind of sync after a couple of tries). There has to be a problem with the iPhone 11 hardware, drivers or a phone specific iOS feature in combination with the SA.

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        Maryn Silver Members @Brad_Olwin
                        last edited by 29 Mar 2020, 07:18

                        @Brad_Olwin all sync issues on iphone are related to latest iphone generation.

                        Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

                        B 1 Reply Last reply 29 Mar 2020, 21:28 Reply Quote 0
                        • B Offline
                          Brad_Olwin Moderator @Maryn
                          last edited by 29 Mar 2020, 21:28

                          @Marcin-Byrtek Thanks for the info, that is quite bizarre as the firmware should be very similar.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 1
                          • E Offline
                            entropia437
                            last edited by 15 Apr 2020, 11:54

                            Suunto still does not provide any solution to Ambit3 Peak pairing problem with iPhone 11Pro with IOS13.
                            Worst of all, it ignores the bracket.
                            Very disappointed are Suunto. My next watch will not be from this brand.

                            I L 2 Replies Last reply 15 Apr 2020, 12:19 Reply Quote 0
                            • I Online
                              isazi Moderator @entropia437
                              last edited by 15 Apr 2020, 12:19

                              @entropia437 what if the solution is that there is no solution, and that Apple changed something in their Bluetooth implementation in new phones that is not compatible with older devices?

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              P E 2 Replies Last reply 15 Apr 2020, 21:06 Reply Quote 0
                              • P Offline
                                Prenj @isazi
                                last edited by 15 Apr 2020, 21:06

                                @isazi said in Syncing problems Ambit3 with iPhone11:

                                @entropia437 what if the solution is that there is no solution, and that Apple changed something in their Bluetooth implementation in new phones that is not compatible with older devices?

                                Entirely possible, but has there been an official statement about this from suunto? No? Do they not know or just don’t care? Anyway they are sending bad message to it’s current and possible (or not) future customers.

                                Suunto Race

                                I 1 Reply Last reply 15 Apr 2020, 21:15 Reply Quote 0
                                • I Online
                                  isazi Moderator @Prenj
                                  last edited by 15 Apr 2020, 21:15

                                  @Prenj yeah I don’t know either. If it’s about the watches, well are the Ambits still getting updates? Could not find recent ones on the website. But if it’s something that can be fixed in software within the app, then let’s hope things will get better in future versions.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  P 1 Reply Last reply 15 Apr 2020, 21:25 Reply Quote 0
                                  • P Offline
                                    Prenj @isazi
                                    last edited by 15 Apr 2020, 21:25

                                    @isazi no, no updates for almost 3 years now even they have not discontinued a3p officially.

                                    Suunto Race

                                    1 Reply Last reply Reply Quote 0
                                    • T Offline
                                      Tundra_1980
                                      last edited by 16 Apr 2020, 11:36

                                      Exactly the same issue here - iPhone 11 and Ambit 3 peak.

                                      1 Reply Last reply Reply Quote 0
                                      • E Offline
                                        entropia437 @isazi
                                        last edited by entropia437 16 Apr 2020, 19:35

                                        @isazi that is possible but Suunto is not giving any information. 😞

                                        1 Reply Last reply Reply Quote 0
                                        • E Offline
                                          entropia437
                                          last edited by 22 Apr 2020, 09:44

                                          … also, if it is a bluetooth problem with iOS13, why does it work perfectly with the Movescount application on the same phone?
                                          I don’t think that’s the problem. What I think is that Suunto is taking advantage of the app change to stop supporting old watches.

                                          1 Reply Last reply Reply Quote 4
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