Syncing problems Ambit3 with iPhone11

[isazi]

@JohanT well if @UUtfk managed a synch it’s not a protocol issue.

[UUtfk]

@isazi I agree. I don’t think its necessarily a hardware issue as I was able to get it to sync with no activities (unless the Bluetooth can only handle a minuscule amount of data transfer, causing it to crash when syncing an activity). I just wish they would have left Movescount alone and let us Ambit users continue using it. That system seemed to work perfectly. I got my phone after they pulled movescount from the app store so I can’t install it. Anyone still have it installed on an iphone 11 pro? If so, can you sync activities on it?

[AinaVanteilla]

Have lot of syncing issues with Ambit 3 Peak and Iphone XS with latest IOS. Made a switch to Suunto app before xmas break and been doing outdoor activities for 12 days. Using the app is really frustrating.

• Connectivity from Ambit 3 to the app is highly irregular, getting really frustrated doing the pairing unpairing etc…
• Syncing happens sometimes if I am lucky… If the move is longer than about 2 hours (for example
  a day of downhill skiing) syncing typically fails and moves are stacking up on my Ambit.

Things were sort of working atleast with Movescount App, so there is evidence is that everything can be made to work.

[AinaVanteilla]

@Tom-H-Edwards

Been having similar issues, there is a longer thread about… Atleast I have not figured out / found out any solutions.

https://forum.suunto.com/topic/3278/syncing-my-ampbit3

[Tom H Edwards]

@Deirdre-Hewitson im having this exact same issue…gone from iphone7 to iphone11, and not able to sync any moves with the suunto app.
Been on the phone with suunto support this morning, explained id tried the usual un pair and pair etc…just told me that the have moved my issue to a “level 2” and i should wait for an email

[Tom H Edwards]

@AinaVanteilla im having this exact same issue…gone from iphone7 to iphone11, and not able to sync any moves with the suunto app.
Been on the phone with suunto support this morning, explained id tried the usual un pair and pair etc…just told me that the have moved my issue to a “level 2” and i should wait for an email

[Dimitrios Kanellopoulos]

forget watch in App
Forget Ambit/Traverse in iOS settings
Unpair mobile device in Ambit/Traverse
Pair the watch again with app

[Cookiemonster]

@JohanT It’s definitely an iPhone11 problem and not just Suunto as I was on a dive trip last week and there was a guy with an iPhone 11 Pro like mine with exactly the same problem. He also had a Garmin with a similar problem. Old phone worked OK but not the Pro. My Ambit 3P syncs nicely with the app on my iPhone 8 so I am keeping my back-up phone for the app until this gets fixed.

[Cookiemonster]

I had exactly the same issue before Xmas. Escalated to level 2, went through all possible fixes and then they gave up and told me to send my watch to be fixed. Went back to my IPhone 8 and it worked fine. I met someone last week with the same issue and it seems to be an iPhone 11 compatibility issue with the Ambit 3P. At some point the penny will drop that many people are struggling as more Ambit 3 users upgrade their iPhones.

[Cookiemonster]

@Dimitrios-Kanellopoulos Why keep on giving the same advice that simply does not work for the iPhone 11?

[Dimitrios Kanellopoulos]

@Cookiemonster Because this is the reply I am getting when I am asking for you and you have not said that you have tried that

[Cookiemonster]

@Dimitrios-Kanellopoulos I have tried everything, including Level2 support which did not solve the problem. Then told to return the watch which has worked perfectly for years for repair. Still works with iPhone 8 plus the SA but not the iPhone 11Pro. As far as I can see Suunto don’t seem to be addressing this issue that I suspect will escalate as more people upgrade their iPhones.

[Tom H Edwards]

@Dimitrios-Kanellopoulos i have tried this many times, but still wont sync

[Tom H Edwards]

@Cookiemonster been online to chat to customers support to address the issue with iphone11, the told me they know of the issue, and is not expected to be sorted until april or may!
Im sad to say, that i will be leaving the suunto family, and going for a more reliable watch, to many issues to often

[Dimitrios Kanellopoulos]

ouf , I am creating a bug about this…

Again…

I am in contact with the developers, no higher level of support than me

[sartoric]

@Dimitrios-Kanellopoulos said in Activities did not sync. Iphone11:

no higher level of support than me

Hey! Who do you think you are ?!

Easy, man !

[Dimitrios Kanellopoulos]

@sartoric I mean I am trying to help as much as I can here, bypassing support etc. Don’t get me wrong… We can leave this to support and will be delayed and I don’t want that.

Its silly to see some people having an issue with their iphone and ambit. I would be outraged

[sartoric]

@Dimitrios-Kanellopoulos
Hey I was just kidding.

I completely understand

[JohanT]

@Cookiemonster there must be some new Bluetooth technology on the iPhone 11 that isn’t allowing the Bluetooth on the ambit3 to transfer data. Oh well, first world problems.

[jthomi]

@JohanT Well, there is some new technology on the bluetooth side in the new iPhones. There are several reported problems since the release of the phones with connection them via Bluetooth in cars, etc.