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Spartan update complains

Scheduled Pinned Locked Moved Spartan
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  • J Offline
    jurgenvanimpe Bronze Member
    last edited by 18 May 2020, 20:42

    Since I bought the Spartan, I only saw features being taken away from it (calendar, POI, …). I’m outraged and dissapointed in the decission Suunto is taken. I still believe they have great hardware, but the software is cripling it. Even now they’re deciding to go “mainstream” with a crowd having lower demands, they won’t accept unfinished/underdevelopped software on a brand new watch.

    In short, I bought a garmin watch for my girlfriends birthday. Chances are I’ll be making the switch in the future. That’s the result of not supporting my older Suunto Ambit 3S, killing movescount (not replacing it) and downgrading my new Suunto spartan sport whr.

    1 Reply Last reply Reply Quote 11
    • J Offline
      jurgenvanimpe Bronze Member
      last edited by 21 Jun 2020, 16:42

      We’re again some time further. Now I’m going on a trip and need to enter POI in middle of the woods with coordinates. It’s not possible…
      Still no POI, training plan, … features that it had are now gone.

      Fool me once… next one will not be a suunto anymore.

      1 Reply Last reply Reply Quote 12
      • B Offline
        BinoWorld UK Bronze Member @Droro
        last edited by 27 Jul 2020, 08:42

        @Droro The Spartan is crying for a watch face that can display the barometric pressure or at least Bro trend for the last 12 hours. Let’s make some noise 😉

        1 Reply Last reply Reply Quote 3
        • S Offline
          sartoric Moderator
          last edited by 28 Jul 2020, 16:08

          @Optics-field-Test said in Spartan update complains:

          @Droro The Spartan is crying for a watch face that can display the barometric pressure or at least Bro trend for the last 12 hours. Let’s make some noise 😉

          Not to make you sad, but it’s very probable (almost sure) that the Spartans won’t receive any new FW feature in the future

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

          B B 2 Replies Last reply 28 Jul 2020, 19:36 Reply Quote 1
          • B Offline
            BinoWorld UK Bronze Member @sartoric
            last edited by 28 Jul 2020, 19:36

            @sartoric Thanks for confirming that! Currently I have the Vector, core , Traverse Alpha ans recently added the Spartan Hr Baro and most likely add the 7 I collect them and use them based on my trip requirement. Love the Suunto design and more importantly love the Finnish people

            1 Reply Last reply Reply Quote 0
            • B Offline
              bbx100 Bronze Member @sartoric
              last edited by 29 Jul 2020, 13:46

              @sartoric But the software for that part is probably the same in S9 and Spartan. I think that would not be the problem for testing, rather would make us SSWHR Baro owners happy

              S B 2 Replies Last reply 29 Jul 2020, 13:49 Reply Quote 2
              • S Offline
                sartoric Moderator @bbx100
                last edited by sartoric 29 Jul 2020, 13:49

                @bbx100
                I’m not saying it can’t be done. I’m just saying it probably won’t

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                1 Reply Last reply Reply Quote 2
                • B Offline
                  BinoWorld UK Bronze Member @bbx100
                  last edited by 31 Jul 2020, 08:38

                  @bbx100 thanks for the positivity, Suunto go to really treat older watches with more TLC if not customers are going to switch to another brand if updates aren’t pushed to improve and enhance the UI and features!

                  1 Reply Last reply Reply Quote 2
                  • J Offline
                    JonasJkp @Prenj
                    last edited by 29 Aug 2020, 20:49

                    @Prenj I agree to 100% unbelievably sad…

                    1 Reply Last reply Reply Quote 3
                    • I Offline
                      ink357
                      last edited by 29 Aug 2020, 21:30

                      Unfortunatly all the brands do the same thing 😕

                      1 Reply Last reply Reply Quote 0
                      • Z Offline
                        zhang965
                        last edited by 7 Sept 2020, 11:27

                        it’s so peaceful today…

                        hello guys, are you still there?

                        Winners Wear Winners

                        M 1 Reply Last reply 7 Sept 2020, 11:31 Reply Quote 3
                        • M Online
                          Mff73 @zhang965
                          last edited by 7 Sept 2020, 11:31

                          @zhang965
                          yep, we are complaining elsewhere 🙂 We are populating happy users posts 😧

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          J 1 Reply Last reply 7 Sept 2020, 16:29 Reply Quote 4
                          • J Offline
                            JonasJkp @Mff73
                            last edited by 7 Sept 2020, 16:29

                            @Mff73

                            My Spartan hangs and freezes after the last update and Suunto don’t care!!! My workouts are being lost as I need to reset the watch, Suunto don’t care. The support takes approximately one week between every answer in a ticket, they don’t care. Been a customer for many years but they don’t care. I wonder how a perfect Suunto customer looks like? It can hardly be someone participating in virtual races or endurance sports such as triathlon, Swimrun, marathon etc.

                            //Sad long time customer who just want my hardware working…

                            B 1 Reply Last reply 7 Sept 2020, 18:49 Reply Quote 3
                            • M Offline
                              Michał Rudzki
                              last edited by 7 Sept 2020, 17:59

                              I completely understood your situation, I have also a problem with my spartan, the GPS fix takes minutes, sometimes even an hour. I wrote to the support they told me I need reflash firmware and it helps but after some weeks problem back. Even if I make GPS location and save as a cache. Also after the last update, they broke something in the swimming watch face (I am using the default one) hart rate it’s not showing on the ring in the main screen of the swimming face it’s gray and it’s stayed gray until I finished my activity, I tried to configure some manually but that also won’t work and at the end, there is no heart rate zone available in the saved activities. (I am using Suunto belt)

                              Support has really great job, their process looks like that:

                              Customer request/Complaining -> Reset watch -> otherwise Reflash firmware <lol> International Professional Company, <lol2>, even they can deliver any feature from the beginning to the end, almost all it’s has been delivered in partially…and yap, it’s my frustration even after those all yers they offer me 10% of discount for new product <lol>

                              D 1 Reply Last reply 7 Sept 2020, 18:37 Reply Quote 0
                              • D Online
                                Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                                last edited by 7 Sept 2020, 18:37

                                @Michał-Rudzki said in Spartan update complains:

                                GPS fix takes minutes, sometimes even an hour.

                                really ?

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                M 1 Reply Last reply 8 Sept 2020, 09:01 Reply Quote 0
                                • B Offline
                                  Brad_Olwin Moderator @JonasJkp
                                  last edited by 7 Sept 2020, 18:49

                                  @JonasJkp I had a Spartan for a long time but no longer. I did not have this issue. Have you attempted a hard reset? You should be able to sync your workouts to SA. Once they are synced a hard reset will require you to redo your zones etc. But you should not lose any workouts as long as they transferred.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  J 1 Reply Last reply 13 Sept 2020, 05:33 Reply Quote 0
                                  • M Offline
                                    Michał Rudzki @Dimitrios Kanellopoulos
                                    last edited by 8 Sept 2020, 09:01

                                    @Dimitrios-Kanellopoulos yes, really. I’ve already requested a ticket to support, what I got was reset the watch to the default. No one asks me about logs etc… you don’t need to comment on things that are obvious.

                                    D S M 3 Replies Last reply 8 Sept 2020, 09:04 Reply Quote 1
                                    • D Online
                                      Dimitrios Kanellopoulos Community Manager @Michał Rudzki
                                      last edited by 8 Sept 2020, 09:04

                                      @Michał-Rudzki I have many friends that dont have such an issue. Are your AGPS up to date?

                                      There are plenty of people I know personally and we run each Sunday that dont have such an issue.

                                      There is nothing wrong there, and I am expecting that your watch:

                                      • Either reboots and you dont sync with the app
                                      • Either you forget to sync AGPS

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      1 Reply Last reply Reply Quote 0
                                      • S Offline
                                        sartoric Moderator @Michał Rudzki
                                        last edited by sartoric 9 Aug 2020, 09:15 8 Sept 2020, 09:14

                                        I record at least 3 activities a week with gps and I never had such an issue.
                                        Well, in fact I had it once, because of a soft reset and the watch had no data connection, so no AGPS. It tooks 5/10 minutes to do the fix and get satellites.

                                        … you don’t need to comment on things that are obvious.

                                        Oh, maybe I shouldn’t have replied

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                        1 Reply Last reply Reply Quote 0
                                        • M Online
                                          Mff73 @Michał Rudzki
                                          last edited by Mff73 9 Aug 2020, 10:11 8 Sept 2020, 10:10

                                          @Michał-Rudzki
                                          Just to try to help also 😉
                                          I also have a Spartan, and GPS is found very quickly, except if :
                                          1- AGPS data are not there (after a reboot they disapear and sync with SA is mandatory (and check again data are there with proper date))
                                          2- AGPS data are old enough to delay the fix (regular sync with SA is needed)
                                          3- trying to fix far away from previous GPS fix and watch need more time to fix
                                          4- trying also to get a fix while moving (driving a car, etc…)

                                          If you are not in these case (my cases 🙂 ) then either your unit is faulty or something we have not think about (like some magnet gloves 😊 = just a joke)

                                          [edit] : but fixing during one hour 😞

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

                                          EgikaE 1 Reply Last reply 8 Sept 2020, 10:12 Reply Quote 2
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